0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Idle | |
| 0% | |
| 100% | |
| 0.0 | |
| 13m 12s | |
| 2h 32m 12s | |
| 18.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 74% | |
| 95.83333333333334% | |
| 1.0 | |
| 11m 30s | |
| 2h 39m 48s | |
| 23.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 77% | |
| 100% | |
| 0.0 | |
| 18m 41s | |
| 3h 50m 32s | |
| 18.0 | |
| 88% | |
| 93.33333333333333% | |
| 1.0 | |
| 10m 57s | |
| 2h 1m 38s | |
| 20.0 | |
| 80% | |
| 100% | |
| 0.0 | |
| 11m 21s | |
| 3h 34m 22s | |
| 28.0 |