164
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 2 | |
| 0 | |
| 0.0 | |
| 12.0 | |
| 7.0 | |
| 138 | |
| 26 | |
| 0 | |
| Idle | |
| Idle | |
| 88% | |
| 96.29629629629629% | |
| 1.0 | |
| 13m 38s | |
| 2h 56m 1s | |
| 25.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 89% | |
| 96.29629629629629% | |
| 1.0 | |
| 13m 0s | |
| 2h 37m 54s | |
| 26.0 | |
| 93% | |
| 100% | |
| 0.0 | |
| 14m 21s | |
| 4h 44m 39s | |
| 31.0 | |
| 91% | |
| 94.11764705882352% | |
| 1.0 | |
| 17m 54s | |
| 3h 53m 57s | |
| 20.0 | |
| 90% | |
| 100% | |
| 0.0 | |
| 15m 11s | |
| 3h 54m 3s | |
| 33.0 |