54
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 0 | |
| 0.0 | |
| 9.0 | |
| 0.0 | |
| 52 | |
| 2 | |
| 0 | |
| Idle | |
| Idle | |
| 35% | |
| 87.5% | |
| 1.0 | |
| 8m 9s | |
| 0h 51m 18s | |
| 7.0 | |
| 59% | |
| 100% | |
| 0.0 | |
| 8m 1s | |
| 0h 14m 7s | |
| 2.0 | |
| 34% | |
| 90.9090909090909% | |
| 1.0 | |
| 4m 29s | |
| 0h 33m 2s | |
| 9.0 | |
| 38% | |
| 100% | |
| 0.0 | |
| 6m 44s | |
| 0h 47m 7s | |
| 8.0 | |
| 60% | |
| 77.77777777777779% | |
| 1.0 | |
| 4m 14s | |
| 1h 4m 0s | |
| 17.0 | |
| 42% | |
| 100% | |
| 0.0 | |
| 6m 4s | |
| 0h 46m 58s | |
| 9.0 |