100
6.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 7 | |
| 0 | |
| 6.0 | |
| 12.0 | |
| 4.0 | |
| 87 | |
| 13 | |
| 2 | |
| Idle | |
| Idle | |
| 78% | |
| 100% | |
| 0.0 | |
| 8m 12s | |
| 0h 59m 54s | |
| 11.0 | |
| 98% | |
| 100% | |
| 0.0 | |
| 11m 43s | |
| 0h 50m 57s | |
| 7.0 | |
| 84% | |
| 85.71428571428571% | |
| 1.0 | |
| 11m 13s | |
| 1h 6m 28s | |
| 12.0 | |
| 78% | |
| 100% | |
| 0.0 | |
| 6m 44s | |
| 1h 9m 0s | |
| 13.0 | |
| 88% | |
| 100% | |
| 0.0 | |
| 10m 13s | |
| 1h 40m 50s | |
| 13.0 | |
| 95% | |
| 85.71428571428571% | |
| 1.0 | |
| 15m 27s | |
| 2h 55m 41s | |
| 16.0 | |
| 93% | |
| 100% | |
| 0.0 | |
| 13m 56s | |
| 2h 36m 6s | |
| 15.0 |