0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Idle | |
| 47% | |
| 93.75% | |
| 1.0 | |
| 8m 35s | |
| 1h 35m 29s | |
| 15.0 | |
| 49% | |
| 100% | |
| 0.0 | |
| 11m 13s | |
| 1h 30m 5s | |
| 9.0 | |
| 50% | |
| 100% | |
| 0.0 | |
| 13m 20s | |
| 1h 57m 36s | |
| 11.0 | |
| 37% | |
| 92.3076923076923% | |
| 1.0 | |
| 6m 54s | |
| 1h 14m 25s | |
| 15.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 47% | |
| 90.0% | |
| 1.0 | |
| 9m 1s | |
| 1h 19m 27s | |
| 11.0 | |
| 53% | |
| 100% | |
| 0.0 | |
| 10m 31s | |
| 2h 18m 29s | |
| 18.0 |