110
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 2 | |
| 0.0 | |
| 12.0 | |
| 5.0 | |
| 92 | |
| 18 | |
| 0 | |
| Idle | |
| Idle | |
| 75% | |
| 100% | |
| 0.0 | |
| 15m 9s | |
| 1h 36m 23s | |
| 10.0 | |
| 92% | |
| 100% | |
| 0.0 | |
| 8m 55s | |
| 0h 39m 38s | |
| 8.0 | |
| 84% | |
| 100% | |
| 0.0 | |
| 13m 50s | |
| 3h 32m 13s | |
| 19.0 | |
| 39% | |
| 100% | |
| 0.0 | |
| 3m 33s | |
| 0h 27m 37s | |
| 9.0 | |
| 73% | |
| 100% | |
| 0.0 | |
| 8m 50s | |
| 2h 29m 3s | |
| 25.0 | |
| 68% | |
| 100% | |
| 0.0 | |
| 14m 28s | |
| 2h 42m 2s | |
| 19.0 |