66
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 0 | |
| 0.0 | |
| 12.0 | |
| 2.0 | |
| 57 | |
| 9 | |
| 0 | |
| Idle | |
| Idle | |
| 43% | |
| 100% | |
| 0.0 | |
| 8m 34s | |
| 0h 49m 19s | |
| 7.0 | |
| 0% | |
| 100% | |
| 0.0 | |
| 9m 17s | |
| 0h 9m 10s | |
| 1.0 | |
| 62% | |
| 100% | |
| 0.0 | |
| 11m 38s | |
| 1h 52m 53s | |
| 12.0 | |
| 43% | |
| 88.88888888888889% | |
| 1.0 | |
| 8m 23s | |
| 1h 4m 14s | |
| 9.0 | |
| 60% | |
| 83.33333333333334% | |
| 1.0 | |
| 7m 36s | |
| 1h 43m 55s | |
| 15.0 | |
| 62% | |
| 100% | |
| 0.0 | |
| 12m 34s | |
| 1h 59m 4s | |
| 13.0 |