0
Call Crown Call Crown
Call Crown Call Crown
Call Crown Call Crown
0.0
Agent
Status
Total Jira Tickets
Tickets Resolved
Tickets by Type
Percent Resolved
Auto FLS Idle
Auto Unassign Idle
Calls Handled Avg Call Length Total Talk Time Answer Rate Calls Missed Available %
0
0
0.0
0.0
0.0
0
0
0
Idle
Idle
54%
100%
0.0
9m 15s
1h 41m 51s
14.0
0.0
0%
0.0
0.0
0.0
0.0
55%
95.23809523809523%
1.0
10m 28s
1h 45m 26s
20.0
29%
100%
0.0
5m 41s
0h 28m 41s
12.0
79%
100%
0.0
13m 55s
2h 8m 18s
16.0
56%
100%
0.0
8m 48s
2h 22m 46s
21.0