69
Call Crown Call Crown
Call Crown Call Crown
Call Crown Call Crown
18.0
Agent
Status
Total Jira Tickets
Tickets Resolved
Tickets by Type
Percent Resolved
Auto FLS Idle
Auto Unassign Idle
Calls Handled Avg Call Length Total Talk Time Answer Rate Calls Missed Available %
4
0
18.0
7.0
17.0
37
32
16
Idle
Idle
0.0
0%
0.0
0.0
0.0
0.0
97%
100%
0.0
22m 53s
0h 23m 51s
6.0
97%
100%
0.0
20m 22s
0h 51m 26s
15.0
0.0
0%
0.0
0.0
0.0
0.0
98%
100%
0.0
15m 3s
1h 5m 54s
9.0
96%
100%
0.0
21m 35s
0h 20m 11s
7.0