84
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 2 | |
| 0.0 | |
| 11.0 | |
| 2.0 | |
| 79 | |
| 5 | |
| 0 | |
| Idle | |
| Idle | |
| 59% | |
| 100% | |
| 0.0 | |
| 8m 59s | |
| 1h 14m 20s | |
| 10.0 | |
| 54% | |
| 100% | |
| 0.0 | |
| 8m 15s | |
| 0h 14m 10s | |
| 3.0 | |
| 55% | |
| 93.33333333333333% | |
| 1.0 | |
| 7m 26s | |
| 1h 7m 15s | |
| 12.0 | |
| 59% | |
| 100% | |
| 0.0 | |
| 5m 56s | |
| 0h 49m 49s | |
| 16.0 | |
| 73% | |
| 85.71428571428571% | |
| 2.0 | |
| 10m 19s | |
| 2h 31m 37s | |
| 19.0 | |
| 74% | |
| 100% | |
| 0.0 | |
| 10m 57s | |
| 2h 25m 26s | |
| 19.0 |