154
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 7 | |
| 1 | |
| 0.0 | |
| 13.0 | |
| 4.0 | |
| 126 | |
| 28 | |
| 0 | |
| Idle | |
| Idle | |
| 95% | |
| 100% | |
| 0.0 | |
| 15m 57s | |
| 3h 5m 21s | |
| 16.0 | |
| 98% | |
| 100% | |
| 0.0 | |
| 23m 36s | |
| 0h 35m 31s | |
| 3.0 | |
| 90% | |
| 100% | |
| 0.0 | |
| 12m 48s | |
| 3h 3m 47s | |
| 20.0 | |
| 91% | |
| 100% | |
| 0.0 | |
| 9m 27s | |
| 2h 19m 48s | |
| 24.0 | |
| 96% | |
| 100% | |
| 0.0 | |
| 17m 34s | |
| 3h 13m 21s | |
| 14.0 | |
| 87% | |
| 100% | |
| 0.0 | |
| 11m 1s | |
| 3h 20m 47s | |
| 23.0 | |
| 85% | |
| 100% | |
| 0.0 | |
| 11m 53s | |
| 3h 0m 8s | |
| 25.0 |