187
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 2 | |
| 0.0 | |
| 10.0 | |
| 8.0 | |
| 150 | |
| 37 | |
| 0 | |
| Idle | |
| Idle | |
| 88% | |
| 100% | |
| 0.0 | |
| 11m 36s | |
| 2h 21m 57s | |
| 28.0 | |
| 84% | |
| 95.0% | |
| 1.0 | |
| 16m 53s | |
| 1h 45m 54s | |
| 16.0 | |
| 78% | |
| 93.75% | |
| 2.0 | |
| 17m 28s | |
| 3h 6m 3s | |
| 30.0 | |
| 76% | |
| 100% | |
| 0.0 | |
| 11m 28s | |
| 2h 18m 10s | |
| 21.0 | |
| 88% | |
| 80.0% | |
| 3.0 | |
| 22m 50s | |
| 3h 54m 52s | |
| 16.0 | |
| 70% | |
| 100% | |
| 0.0 | |
| 10m 12s | |
| 1h 44m 50s | |
| 12.0 | |
| 75% | |
| 100% | |
| 0.0 | |
| 10m 47s | |
| 2h 9m 44s | |
| 29.0 |