135
3.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 0 | |
| 3.0 | |
| 11.0 | |
| 6.0 | |
| 97 | |
| 38 | |
| 1 | |
| Idle | |
| Idle | |
| 82% | |
| 100% | |
| 0.0 | |
| 7m 9s | |
| 1h 4m 22s | |
| 17.0 | |
| 98% | |
| 100% | |
| 0.0 | |
| 15m 30s | |
| 1h 12m 50s | |
| 8.0 | |
| 87% | |
| 89.47368421052632% | |
| 1.0 | |
| 12m 38s | |
| 1h 18m 3s | |
| 17.0 | |
| 89% | |
| 100% | |
| 0.0 | |
| 11m 45s | |
| 1h 24m 3s | |
| 13.0 | |
| 94% | |
| 100% | |
| 0.0 | |
| 15m 9s | |
| 2h 58m 0s | |
| 16.0 | |
| 89% | |
| 100% | |
| 0.0 | |
| 12m 6s | |
| 1h 57m 11s | |
| 16.0 | |
| 89% | |
| 100% | |
| 0.0 | |
| 17m 48s | |
| 1h 25m 8s | |
| 10.0 |