108
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 7 | |
| 3 | |
| 0.0 | |
| 11.0 | |
| 1.0 | |
| 104 | |
| 4 | |
| 0 | |
| Idle | |
| Idle | |
| 63% | |
| 100% | |
| 0.0 | |
| 7m 28s | |
| 1h 19m 31s | |
| 14.0 | |
| 56% | |
| 100% | |
| 0.0 | |
| 32m 26s | |
| 0h 27m 59s | |
| 1.0 | |
| 45% | |
| 93.75% | |
| 1.0 | |
| 5m 56s | |
| 1h 10m 30s | |
| 15.0 | |
| 55% | |
| 88.88888888888889% | |
| 1.0 | |
| 6m 26s | |
| 1h 37m 5s | |
| 19.0 | |
| 77% | |
| 100% | |
| 0.0 | |
| 18m 8s | |
| 3h 36m 53s | |
| 13.0 | |
| 55% | |
| 92.3076923076923% | |
| 1.0 | |
| 5m 53s | |
| 1h 37m 12s | |
| 20.0 | |
| 57% | |
| 95.83333333333334% | |
| 0.0 | |
| 5m 31s | |
| 1h 37m 14s | |
| 22.0 |