117
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 7 | |
| 3 | |
| 0.0 | |
| 12.0 | |
| 3.0 | |
| 104 | |
| 13 | |
| 0 | |
| Idle | |
| Idle | |
| 74% | |
| 100% | |
| 0.0 | |
| 9m 9s | |
| 1h 19m 48s | |
| 13.0 | |
| 97% | |
| 100% | |
| 0.0 | |
| 19m 52s | |
| 0h 6m 4s | |
| 1.0 | |
| 79% | |
| 93.75% | |
| 1.0 | |
| 14m 24s | |
| 2h 37m 44s | |
| 15.0 | |
| 66% | |
| 100% | |
| 0.0 | |
| 6m 55s | |
| 1h 57m 56s | |
| 20.0 | |
| 86% | |
| 100% | |
| 0.0 | |
| 16m 55s | |
| 3h 0m 18s | |
| 12.0 | |
| 75% | |
| 92.3076923076923% | |
| 1.0 | |
| 12m 5s | |
| 1h 57m 9s | |
| 15.0 | |
| 77% | |
| 100% | |
| 0.0 | |
| 10m 41s | |
| 2h 56m 53s | |
| 25.0 |