0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Assigning Tickets |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 1 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Assigning Tickets | |
| 0% | |
| 89.65517241379311% | |
| 3.0 | |
| 15m 57s | |
| 3h 0m 3s | |
| 26.0 | |
| 98% | |
| 92.3076923076923% | |
| 1.0 | |
| 17m 25s | |
| 2h 24m 7s | |
| 16.0 | |
| 83% | |
| 96.42857142857143% | |
| 1.0 | |
| 14m 16s | |
| 2h 37m 2s | |
| 27.0 | |
| 65% | |
| 87.5% | |
| 1.0 | |
| 12m 50s | |
| 2h 59m 23s | |
| 26.0 | |
| 0% | |
| 100% | |
| 0.0 | |
| 29m 38s | |
| 0h 49m 16s | |
| 4.0 | |
| 91% | |
| 95.0% | |
| 1.0 | |
| 16m 3s | |
| 3h 47m 45s | |
| 24.0 | |
| 72% | |
| 100% | |
| 0.0 | |
| 10m 17s | |
| 2h 31m 11s | |
| 33.0 |