98
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 1 | |
| 0.0 | |
| 10.0 | |
| 5.0 | |
| 75 | |
| 23 | |
| 0 | |
| Idle | |
| Idle | |
| 50% | |
| 100% | |
| 0.0 | |
| 10m 13s | |
| 1h 18m 15s | |
| 13.0 | |
| 96% | |
| 100% | |
| 0.0 | |
| 11m 42s | |
| 0h 25m 10s | |
| 6.0 | |
| 56% | |
| 95.23809523809523% | |
| 1.0 | |
| 9m 2s | |
| 1h 24m 24s | |
| 20.0 | |
| 34% | |
| 100% | |
| 0.0 | |
| 7m 44s | |
| 0h 57m 52s | |
| 8.0 | |
| 67% | |
| 100% | |
| 0.0 | |
| 13m 34s | |
| 1h 51m 37s | |
| 14.0 | |
| 56% | |
| 93.33333333333333% | |
| 1.0 | |
| 13m 13s | |
| 1h 44m 51s | |
| 13.0 |