31
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 5 | |
| 0 | |
| 0.0 | |
| 13.0 | |
| 1.0 | |
| 30 | |
| 1 | |
| 0 | |
| Idle | |
| Idle | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 40% | |
| 100% | |
| 0.0 | |
| 5m 21s | |
| 0h 14m 48s | |
| 4.0 | |
| 38% | |
| 85.71428571428571% | |
| 1.0 | |
| 10m 24s | |
| 0h 46m 13s | |
| 6.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 40% | |
| 100% | |
| 0.0 | |
| 13m 16s | |
| 1h 2m 25s | |
| 5.0 | |
| 46% | |
| 88.88888888888889% | |
| 1.0 | |
| 9m 14s | |
| 1h 16m 34s | |
| 9.0 | |
| 35% | |
| 100% | |
| 0.0 | |
| 11m 33s | |
| 1h 0m 22s | |
| 6.0 |