77
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 0 | |
| 0.0 | |
| 12.0 | |
| 2.0 | |
| 69 | |
| 8 | |
| 0 | |
| Idle | |
| Idle | |
| 57% | |
| 100% | |
| 0.0 | |
| 9m 39s | |
| 1h 24m 48s | |
| 10.0 | |
| 0% | |
| 100% | |
| 0.0 | |
| 15m 50s | |
| 0h 15m 43s | |
| 1.0 | |
| 71% | |
| 94.11764705882352% | |
| 1.0 | |
| 9m 0s | |
| 1h 35m 44s | |
| 15.0 | |
| 49% | |
| 100% | |
| 0.0 | |
| 7m 38s | |
| 1h 9m 6s | |
| 10.0 | |
| 82% | |
| 90.0% | |
| 1.0 | |
| 12m 5s | |
| 2h 34m 3s | |
| 15.0 | |
| 72% | |
| 100% | |
| 0.0 | |
| 7m 11s | |
| 1h 30m 8s | |
| 18.0 |