0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Assigning Tickets |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Assigning Tickets | |
| 0% | |
| 100% | |
| 0.0 | |
| 12m 9s | |
| 3h 0m 6s | |
| 18.0 | |
| 0% | |
| 100% | |
| 0.0 | |
| 11m 42s | |
| 1h 24m 56s | |
| 11.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 64% | |
| 100% | |
| 0.0 | |
| 11m 12s | |
| 2h 52m 24s | |
| 22.0 | |
| 67% | |
| 92.85714285714286% | |
| 1.0 | |
| 9m 17s | |
| 2h 31m 27s | |
| 20.0 | |
| 77% | |
| 100% | |
| 0.0 | |
| 15m 8s | |
| 3h 48m 13s | |
| 22.0 |