96
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 5 | |
| 2 | |
| 0.0 | |
| 12.0 | |
| 7.0 | |
| 72 | |
| 24 | |
| 0 | |
| Idle | |
| Idle | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 99% | |
| 100% | |
| 0.0 | |
| 19m 18s | |
| 1h 21m 49s | |
| 8.0 | |
| 85% | |
| 100% | |
| 0.0 | |
| 16m 37s | |
| 2h 20m 31s | |
| 16.0 | |
| 76% | |
| 90.9090909090909% | |
| 1.0 | |
| 12m 16s | |
| 1h 30m 19s | |
| 14.0 | |
| 88% | |
| 92.3076923076923% | |
| 1.0 | |
| 14m 10s | |
| 2h 45m 16s | |
| 16.0 | |
| 86% | |
| 100% | |
| 0.0 | |
| 14m 10s | |
| 1h 44m 39s | |
| 18.0 |