0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Assigning Tickets |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Assigning Tickets | |
| 83% | |
| 100% | |
| 0.0 | |
| 14m 14s | |
| 3h 1m 57s | |
| 22.0 | |
| 66% | |
| 100% | |
| 0.0 | |
| 10m 37s | |
| 1h 9m 18s | |
| 11.0 | |
| 85% | |
| 100% | |
| 0.0 | |
| 15m 9s | |
| 2h 46m 53s | |
| 26.0 | |
| 90% | |
| 92.85714285714286% | |
| 1.0 | |
| 14m 59s | |
| 3h 24m 21s | |
| 27.0 | |
| 88% | |
| 100% | |
| 0.0 | |
| 14m 32s | |
| 3h 36m 54s | |
| 22.0 | |
| 95% | |
| 100% | |
| 0.0 | |
| 12m 6s | |
| 1h 52m 20s | |
| 24.0 |