100
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 1 | |
| 1 | |
| 0.0 | |
| 10.0 | |
| 1.0 | |
| 97 | |
| 3 | |
| 0 | |
| Idle | |
| Idle | |
| 44% | |
| 90.0% | |
| 2.0 | |
| 5m 46s | |
| 1h 23m 30s | |
| 18.0 | |
| 25% | |
| 100% | |
| 0.0 | |
| 4m 25s | |
| 0h 24m 45s | |
| 7.0 | |
| 48% | |
| 94.11764705882352% | |
| 1.0 | |
| 8m 32s | |
| 1h 52m 57s | |
| 16.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 52% | |
| 100% | |
| 0.0 | |
| 8m 15s | |
| 2h 0m 15s | |
| 19.0 | |
| 48% | |
| 84.61538461538461% | |
| 2.0 | |
| 7m 55s | |
| 1h 43m 42s | |
| 15.0 | |
| 52% | |
| 100% | |
| 0.0 | |
| 7m 49s | |
| 1h 52m 53s | |
| 22.0 |