56
Call Crown Call Crown
Call Crown Call Crown
Call Crown Call Crown
0.0
Agent
Status
Total Jira Tickets
Tickets Resolved
Tickets by Type
Percent Resolved
Auto FLS Idle
Auto Unassign Idle
Calls Handled Avg Call Length Total Talk Time Answer Rate Calls Missed Available %
6
1
0.0
10.0
4.0
52
4
0
Idle
Idle
21%
100%
0.0
10m 10s
0h 13m 13s
5.0
67%
100%
0.0
32m 15s
0h 40m 1s
3.0
39%
100%
0.0
5m 24s
0h 43m 5s
14.0
23%
100%
0.0
2m 49s
0h 15m 53s
7.0
73%
83.33333333333334%
1.0
9m 16s
2h 9m 45s
16.0
32%
100%
0.0
10m 24s
0h 45m 23s
7.0