79
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 3 | |
| 0.0 | |
| 13.0 | |
| 4.0 | |
| 73 | |
| 6 | |
| 0 | |
| Idle | |
| Idle | |
| 62% | |
| 100% | |
| 0.0 | |
| 11m 59s | |
| 1h 32m 40s | |
| 13.0 | |
| 53% | |
| 100% | |
| 0.0 | |
| 12m 41s | |
| 0h 30m 14s | |
| 5.0 | |
| 65% | |
| 100% | |
| 0.0 | |
| 11m 37s | |
| 1h 35m 37s | |
| 17.0 | |
| 64% | |
| 100% | |
| 0.0 | |
| 7m 17s | |
| 1h 50m 8s | |
| 21.0 | |
| 87% | |
| 100% | |
| 0.0 | |
| 63m 37s | |
| 2h 55m 45s | |
| 3.0 | |
| 71% | |
| 100% | |
| 0.0 | |
| 12m 20s | |
| 2h 19m 13s | |
| 14.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 |