189
25.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 3 | |
| 0 | |
| 25.0 | |
| 13.0 | |
| 19.0 | |
| 129 | |
| 60 | |
| 5 | |
| Idle | |
| Idle | |
| 85% | |
| 100% | |
| 0.0 | |
| 30m 7s | |
| 3h 32m 47s | |
| 20.0 | |
| 98% | |
| 100% | |
| 0.0 | |
| 42m 57s | |
| 2h 12m 3s | |
| 10.0 | |
| 87% | |
| 100% | |
| 0.0 | |
| 23m 39s | |
| 3h 57m 26s | |
| 29.0 | |
| 82% | |
| 100% | |
| 0.0 | |
| 24m 2s | |
| 2h 14m 50s | |
| 23.0 | |
| 90% | |
| 94.44444444444444% | |
| 1.0 | |
| 23m 28s | |
| 4h 15m 1s | |
| 23.0 | |
| 81% | |
| 100% | |
| 0.0 | |
| 29m 56s | |
| 4h 45m 39s | |
| 23.0 |