0
Call Crown Call Crown
Call Crown Call Crown
Call Crown Call Crown
0.0
Agent
Status
Total Jira Tickets
Tickets Resolved
Tickets by Type
Percent Resolved
Auto FLS Idle
Auto Unassign Idle
Calls Handled Avg Call Length Total Talk Time Answer Rate Calls Missed Available %
0
0
0.0
0.0
0.0
0
0
0
Idle
Idle
0.0
0%
0.0
0.0
0.0
0.0
0.0
0%
0.0
0.0
0.0
0.0
54%
94.44444444444444%
1.0
13m 58s
1h 45m 18s
17.0
0.0
0%
0.0
0.0
0.0
0.0
70%
81.81818181818183%
2.0
13m 24s
2h 37m 46s
14.0
58%
95.83333333333334%
1.0
11m 56s
2h 37m 17s
23.0