95
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 4 | |
| 3 | |
| 0.0 | |
| 11.0 | |
| 1.0 | |
| 91 | |
| 4 | |
| 0 | |
| Idle | |
| Idle | |
| 51% | |
| 100% | |
| 0.0 | |
| 13m 21s | |
| 2h 26m 55s | |
| 12.0 | |
| 42% | |
| 100% | |
| 0.0 | |
| 5m 57s | |
| 0h 57m 14s | |
| 11.0 | |
| 46% | |
| 100% | |
| 0.0 | |
| 5m 41s | |
| 1h 12m 34s | |
| 18.0 | |
| 25% | |
| 100% | |
| 0.0 | |
| 4m 43s | |
| 0h 56m 30s | |
| 14.0 | |
| 65% | |
| 100% | |
| 0.0 | |
| 9m 24s | |
| 2h 47m 41s | |
| 20.0 | |
| 40% | |
| 100% | |
| 0.0 | |
| 6m 35s | |
| 1h 27m 59s | |
| 16.0 |