0
Call Crown Call Crown
Call Crown Call Crown
Call Crown Call Crown
0.0
Agent
Status
Total Jira Tickets
Tickets Resolved
Tickets by Type
Percent Resolved
Auto FLS Idle
Auto Unassign Idle
Calls Handled Avg Call Length Total Talk Time Answer Rate Calls Missed Available %
1
0
0.0
0.0
0.0
0
0
0
Idle
Idle
57%
100%
0.0
7m 21s
2h 1m 58s
23.0
0%
100%
0.0
35m 48s
0h 30m 31s
1.0
57%
94.73684210526315%
1.0
8m 58s
2h 1m 54s
19.0
35%
81.25%
1.0
4m 27s
1h 28m 41s
23.0
72%
100%
0.0
9m 48s
3h 5m 39s
22.0
53%
100%
0.0
8m 11s
1h 30m 38s
22.0