138
Call Crown Call Crown
Call Crown Call Crown
Call Crown Call Crown
0.0
Agent
Status
Total Jira Tickets
Tickets Resolved
Tickets by Type
Percent Resolved
Auto FLS Idle
Auto Unassign Assigning Tickets
Calls Handled Avg Call Length Total Talk Time Answer Rate Calls Missed Available %
0
0
0.0
12.0
4.0
119
19
0
Idle
Assigning Tickets
48%
100%
0.0
9m 7s
1h 53m 24s
18.0
46%
100%
0.0
12m 9s
0h 53m 20s
5.0
62%
95.83333333333334%
1.0
11m 34s
2h 21m 53s
23.0
49%
87.5%
1.0
7m 54s
2h 8m 4s
23.0
59%
100%
0.0
12m 12s
2h 46m 33s
17.0
75%
100%
0.0
16m 48s
2h 49m 7s
13.0
62%
100%
0.0
13m 4s
2h 33m 4s
20.0