118
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 4 | |
| 0.0 | |
| 13.0 | |
| 5.0 | |
| 103 | |
| 15 | |
| 0 | |
| Idle | |
| Idle | |
| 84% | |
| 100% | |
| 0.0 | |
| 19m 44s | |
| 2h 30m 35s | |
| 11.0 | |
| 74% | |
| 100% | |
| 0.0 | |
| 17m 40s | |
| 0h 59m 26s | |
| 6.0 | |
| 83% | |
| 100% | |
| 0.0 | |
| 16m 42s | |
| 2h 29m 18s | |
| 14.0 | |
| 87% | |
| 100% | |
| 0.0 | |
| 8m 2s | |
| 2h 3m 6s | |
| 22.0 | |
| 82% | |
| 100% | |
| 0.0 | |
| 19m 23s | |
| 3h 22m 50s | |
| 13.0 | |
| 67% | |
| 100% | |
| 0.0 | |
| 12m 29s | |
| 2h 8m 22s | |
| 16.0 | |
| 76% | |
| 100% | |
| 0.0 | |
| 12m 22s | |
| 2h 53m 8s | |
| 21.0 |