53
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 2 | |
| 0.0 | |
| 12.0 | |
| 1.0 | |
| 48 | |
| 5 | |
| 0 | |
| Idle | |
| Idle | |
| 59% | |
| 100% | |
| 0.0 | |
| 8m 7s | |
| 0h 48m 37s | |
| 7.0 | |
| 0% | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 45% | |
| 100% | |
| 0.0 | |
| 7m 44s | |
| 1h 18m 7s | |
| 13.0 | |
| 32% | |
| 100% | |
| 0.0 | |
| 7m 14s | |
| 0h 41m 43s | |
| 8.0 | |
| 53% | |
| 100% | |
| 0.0 | |
| 15m 1s | |
| 1h 47m 4s | |
| 8.0 | |
| 69% | |
| 100% | |
| 0.0 | |
| 11m 29s | |
| 1h 49m 48s | |
| 12.0 |