99
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 5 | |
| 2 | |
| 0.0 | |
| 10.0 | |
| 2.0 | |
| 90 | |
| 9 | |
| 0 | |
| Idle | |
| Idle | |
| 56% | |
| 91.66666666666666% | |
| 1.0 | |
| 12m 16s | |
| 1h 38m 53s | |
| 10.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 50% | |
| 94.11764705882352% | |
| 1.0 | |
| 6m 40s | |
| 1h 20m 51s | |
| 16.0 | |
| 35% | |
| 100% | |
| 0.0 | |
| 5m 43s | |
| 1h 2m 35s | |
| 13.0 | |
| 73% | |
| 100% | |
| 0.0 | |
| 8m 22s | |
| 3h 12m 32s | |
| 29.0 | |
| 64% | |
| 100% | |
| 0.0 | |
| 9m 15s | |
| 2h 4m 1s | |
| 22.0 |