122
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 4 | |
| 0 | |
| 0.0 | |
| 13.0 | |
| 3.0 | |
| 101 | |
| 21 | |
| 0 | |
| Idle | |
| Idle | |
| 70% | |
| 100% | |
| 0.0 | |
| 10m 0s | |
| 2h 11m 50s | |
| 20.0 | |
| 69% | |
| 100% | |
| 0.0 | |
| 19m 13s | |
| 1h 39m 0s | |
| 6.0 | |
| 68% | |
| 90.47619047619048% | |
| 1.0 | |
| 10m 16s | |
| 1h 44m 48s | |
| 19.0 | |
| 80% | |
| 90.9090909090909% | |
| 1.0 | |
| 14m 7s | |
| 3h 2m 39s | |
| 19.0 | |
| 78% | |
| 86.66666666666667% | |
| 2.0 | |
| 12m 30s | |
| 2h 38m 29s | |
| 17.0 | |
| 73% | |
| 100% | |
| 0.0 | |
| 13m 41s | |
| 3h 23m 28s | |
| 20.0 |