140
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 4 | |
| 2 | |
| 0.0 | |
| 11.0 | |
| 7.0 | |
| 117 | |
| 23 | |
| 0 | |
| Idle | |
| Idle | |
| 85% | |
| 100% | |
| 0.0 | |
| 11m 32s | |
| 2h 30m 29s | |
| 22.0 | |
| 71% | |
| 100% | |
| 0.0 | |
| 7m 41s | |
| 0h 49m 16s | |
| 11.0 | |
| 89% | |
| 96.875% | |
| 1.0 | |
| 14m 38s | |
| 3h 11m 13s | |
| 31.0 | |
| 91% | |
| 100% | |
| 0.0 | |
| 16m 46s | |
| 3h 41m 18s | |
| 21.0 | |
| 94% | |
| 100% | |
| 0.0 | |
| 13m 47s | |
| 3h 16m 35s | |
| 25.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 |