109
4.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Assigning Tickets |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 5 | |
| 0 | |
| 4.0 | |
| 14.0 | |
| 3.0 | |
| 96 | |
| 13 | |
| 1 | |
| Idle | |
| Assigning Tickets | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 84% | |
| 100% | |
| 0.0 | |
| 11m 46s | |
| 2h 3m 49s | |
| 18.0 | |
| 80% | |
| 94.11764705882352% | |
| 1.0 | |
| 9m 38s | |
| 2h 36m 25s | |
| 20.0 | |
| 92% | |
| 100% | |
| 0.0 | |
| 14m 49s | |
| 3h 18m 22s | |
| 17.0 | |
| 90% | |
| 88.23529411764706% | |
| 2.0 | |
| 11m 25s | |
| 2h 56m 53s | |
| 21.0 | |
| 83% | |
| 100% | |
| 0.0 | |
| 14m 34s | |
| 3h 26m 4s | |
| 19.0 |