78
15.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 0 | |
| 15.0 | |
| 11.0 | |
| 7.0 | |
| 62 | |
| 16 | |
| 2 | |
| Idle | |
| Idle | |
| 91% | |
| 100% | |
| 0.0 | |
| 22m 13s | |
| 1h 13m 22s | |
| 6.0 | |
| 98% | |
| 100% | |
| 0.0 | |
| 31m 35s | |
| 0h 59m 39s | |
| 4.0 | |
| 84% | |
| 100% | |
| 0.0 | |
| 11m 16s | |
| 1h 2m 10s | |
| 16.0 | |
| 86% | |
| 100% | |
| 0.0 | |
| 11m 56s | |
| 1h 0m 43s | |
| 7.0 | |
| 32% | |
| 90.9090909090909% | |
| 1.0 | |
| 15m 14s | |
| 2h 24m 36s | |
| 11.0 | |
| 91% | |
| 100% | |
| 0.0 | |
| 9m 8s | |
| 1h 28m 39s | |
| 18.0 | |
| 92% | |
| 93.10344827586206% | |
| 1.0 | |
| 12m 23s | |
| 3h 29m 33s | |
| 27.0 |