87
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 1 | |
| 0.0 | |
| 11.0 | |
| 2.0 | |
| 80 | |
| 7 | |
| 0 | |
| Idle | |
| Idle | |
| 58% | |
| 100% | |
| 0.0 | |
| 9m 47s | |
| 1h 22m 38s | |
| 11.0 | |
| 47% | |
| 77.77777777777779% | |
| 2.0 | |
| 8m 51s | |
| 1h 0m 56s | |
| 9.0 | |
| 48% | |
| 85.71428571428571% | |
| 1.0 | |
| 9m 5s | |
| 1h 21m 23s | |
| 12.0 | |
| 50% | |
| 100% | |
| 0.0 | |
| 7m 10s | |
| 1h 0m 59s | |
| 10.0 | |
| 66% | |
| 82.35294117647058% | |
| 3.0 | |
| 9m 51s | |
| 2h 29m 37s | |
| 19.0 | |
| 49% | |
| 100% | |
| 0.0 | |
| 5m 51s | |
| 1h 13m 36s | |
| 18.0 |