80
Call Crown Call Crown
Call Crown Call Crown
Call Crown Call Crown
0.0
Agent
Status
Total Jira Tickets
Tickets Resolved
Tickets by Type
Percent Resolved
Auto FLS Idle
Auto Unassign Idle
Calls Handled Avg Call Length Total Talk Time Answer Rate Calls Missed Available %
7
2
0.0
11.0
2.0
72
8
0
Idle
Idle
61%
91.66666666666666%
1.0
10m 13s
1h 41m 40s
11.0
0%
100%
0.0
0.0
0h 0m 0s
0.0
57%
100%
0.0
5m 38s
0h 42m 57s
12.0
52%
100%
0.0
6m 35s
0h 57m 23s
13.0
70%
100%
0.0
18m 5s
0h 35m 14s
2.0
80%
100%
0.0
7m 24s
1h 57m 30s
18.0
65%
100%
0.0
7m 55s
1h 27m 19s
16.0