0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Assigning Tickets |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Assigning Tickets | |
| 0% | |
| 89.28571428571429% | |
| 2.0 | |
| 16m 6s | |
| 3h 47m 0s | |
| 25.0 | |
| 0% | |
| 100% | |
| 0.0 | |
| 18m 16s | |
| 2h 34m 30s | |
| 17.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 91% | |
| 100% | |
| 0.0 | |
| 17m 2s | |
| 4h 9m 18s | |
| 42.0 | |
| 97% | |
| 100% | |
| 0.0 | |
| 17m 42s | |
| 4h 46m 42s | |
| 28.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 |