55
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 5 | |
| 1 | |
| 0.0 | |
| 9.0 | |
| 3.0 | |
| 50 | |
| 5 | |
| 0 | |
| Idle | |
| Idle | |
| 71% | |
| 100% | |
| 0.0 | |
| 7m 57s | |
| 0h 39m 42s | |
| 9.0 | |
| 40% | |
| 100% | |
| 0.0 | |
| 2m 50s | |
| 0h 2m 12s | |
| 1.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 69% | |
| 100% | |
| 0.0 | |
| 7m 17s | |
| 0h 49m 2s | |
| 11.0 | |
| 73% | |
| 100% | |
| 0.0 | |
| 9m 9s | |
| 1h 20m 15s | |
| 13.0 | |
| 68% | |
| 100% | |
| 0.0 | |
| 7m 57s | |
| 1h 13m 19s | |
| 16.0 |