66
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 7 | |
| 1 | |
| 0.0 | |
| 12.0 | |
| 3.0 | |
| 62 | |
| 4 | |
| 0 | |
| Idle | |
| Idle | |
| 86% | |
| 100% | |
| 0.0 | |
| 12m 39s | |
| 1h 14m 58s | |
| 8.0 | |
| 98% | |
| 100% | |
| 0.0 | |
| 26m 33s | |
| 0h 25m 2s | |
| 2.0 | |
| 79% | |
| 88.88888888888889% | |
| 1.0 | |
| 11m 9s | |
| 1h 4m 19s | |
| 8.0 | |
| 78% | |
| 100% | |
| 0.0 | |
| 6m 22s | |
| 0h 35m 29s | |
| 8.0 | |
| 71% | |
| 100% | |
| 0.0 | |
| 11m 35s | |
| 1h 14m 52s | |
| 9.0 | |
| 92% | |
| 100% | |
| 0.0 | |
| 12m 29s | |
| 1h 49m 30s | |
| 11.0 | |
| 80% | |
| 100% | |
| 0.0 | |
| 8m 28s | |
| 1h 29m 32s | |
| 16.0 |