57
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 5 | |
| 1 | |
| 0.0 | |
| 9.0 | |
| 2.0 | |
| 47 | |
| 10 | |
| 0 | |
| Idle | |
| Idle | |
| 36% | |
| 100% | |
| 0.0 | |
| 4m 35s | |
| 0h 31m 44s | |
| 9.0 | |
| 25% | |
| 100% | |
| 0.0 | |
| 10m 5s | |
| 0h 17m 41s | |
| 4.0 | |
| 42% | |
| 100% | |
| 0.0 | |
| 9m 21s | |
| 0h 56m 53s | |
| 10.0 | |
| 38% | |
| 100% | |
| 0.0 | |
| 5m 15s | |
| 0h 36m 8s | |
| 8.0 | |
| 63% | |
| 100% | |
| 0.0 | |
| 7m 17s | |
| 1h 13m 0s | |
| 11.0 | |
| 27% | |
| 100% | |
| 0.0 | |
| 6m 35s | |
| 0h 26m 13s | |
| 5.0 |