94
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 5 | |
| 1 | |
| 0.0 | |
| 13.0 | |
| 7.0 | |
| 74 | |
| 20 | |
| 0 | |
| Idle | |
| Idle | |
| 86% | |
| 83.33333333333334% | |
| 1.0 | |
| 21m 21s | |
| 2h 33m 35s | |
| 10.0 | |
| 98% | |
| 100% | |
| 0.0 | |
| 15m 29s | |
| 1h 10m 45s | |
| 9.0 | |
| 86% | |
| 100% | |
| 0.0 | |
| 16m 27s | |
| 2h 17m 4s | |
| 21.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 78% | |
| 100% | |
| 0.0 | |
| 16m 50s | |
| 3h 10m 45s | |
| 16.0 | |
| 79% | |
| 100% | |
| 0.0 | |
| 12m 31s | |
| 2h 5m 41s | |
| 18.0 |