69
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 4 | |
| 0.0 | |
| 11.0 | |
| 2.0 | |
| 64 | |
| 5 | |
| 0 | |
| Idle | |
| Idle | |
| 30% | |
| 100% | |
| 0.0 | |
| 6m 41s | |
| 0h 46m 49s | |
| 8.0 | |
| 63% | |
| 100% | |
| 0.0 | |
| 9m 42s | |
| 0h 15m 50s | |
| 3.0 | |
| 44% | |
| 100% | |
| 0.0 | |
| 7m 29s | |
| 1h 32m 10s | |
| 18.0 | |
| 36% | |
| 100% | |
| 0.0 | |
| 7m 13s | |
| 0h 39m 2s | |
| 6.0 | |
| 52% | |
| 84.61538461538461% | |
| 2.0 | |
| 6m 41s | |
| 2h 4m 9s | |
| 21.0 | |
| 45% | |
| 100% | |
| 0.0 | |
| 15m 8s | |
| 1h 45m 1s | |
| 8.0 |