87
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 1 | |
| 0.0 | |
| 9.0 | |
| 1.0 | |
| 85 | |
| 2 | |
| 0 | |
| Idle | |
| Idle | |
| 43% | |
| 100% | |
| 0.0 | |
| 6m 22s | |
| 0h 47m 14s | |
| 10.0 | |
| 57% | |
| 100% | |
| 0.0 | |
| 5m 58s | |
| 0h 41m 0s | |
| 8.0 | |
| 57% | |
| 95.23809523809523% | |
| 1.0 | |
| 6m 47s | |
| 1h 35m 44s | |
| 20.0 | |
| 37% | |
| 100% | |
| 0.0 | |
| 3m 40s | |
| 0h 35m 9s | |
| 14.0 | |
| 62% | |
| 100% | |
| 0.0 | |
| 7m 50s | |
| 2h 23m 25s | |
| 20.0 | |
| 52% | |
| 100% | |
| 0.0 | |
| 8m 53s | |
| 1h 32m 3s | |
| 12.0 |