57
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 1 | |
| 0.0 | |
| 12.0 | |
| 2.0 | |
| 54 | |
| 3 | |
| 0 | |
| Idle | |
| Idle | |
| 65% | |
| 84.61538461538461% | |
| 2.0 | |
| 8m 20s | |
| 1h 5m 47s | |
| 12.0 | |
| 0% | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 78% | |
| 100% | |
| 0.0 | |
| 13m 20s | |
| 1h 33m 22s | |
| 8.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 82% | |
| 100% | |
| 0.0 | |
| 16m 30s | |
| 1h 51m 42s | |
| 8.0 | |
| 71% | |
| 100% | |
| 0.0 | |
| 6m 47s | |
| 1h 15m 34s | |
| 14.0 | |
| 89% | |
| 100% | |
| 0.0 | |
| 10m 8s | |
| 1h 34m 27s | |
| 12.0 |