122
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 3 | |
| 0.0 | |
| 11.0 | |
| 4.0 | |
| 102 | |
| 20 | |
| 0 | |
| Idle | |
| Idle | |
| 69% | |
| 100% | |
| 0.0 | |
| 9m 5s | |
| 1h 13m 7s | |
| 14.0 | |
| 73% | |
| 100% | |
| 0.0 | |
| 13m 49s | |
| 1h 55m 53s | |
| 12.0 | |
| 84% | |
| 100% | |
| 0.0 | |
| 11m 20s | |
| 1h 53m 10s | |
| 20.0 | |
| 63% | |
| 100% | |
| 0.0 | |
| 8m 36s | |
| 1h 14m 27s | |
| 13.0 | |
| 82% | |
| 100% | |
| 0.0 | |
| 12m 36s | |
| 2h 47m 9s | |
| 22.0 | |
| 81% | |
| 100% | |
| 0.0 | |
| 11m 58s | |
| 2h 35m 20s | |
| 17.0 |