88
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 5 | |
| 3 | |
| 0.0 | |
| 12.0 | |
| 3.0 | |
| 79 | |
| 9 | |
| 0 | |
| Idle | |
| Idle | |
| 72% | |
| 100% | |
| 0.0 | |
| 10m 58s | |
| 2h 11m 0s | |
| 15.0 | |
| 92% | |
| 100% | |
| 0.0 | |
| 4m 29s | |
| 0h 5m 13s | |
| 2.0 | |
| 68% | |
| 88.88888888888889% | |
| 2.0 | |
| 12m 47s | |
| 2h 17m 51s | |
| 16.0 | |
| 41% | |
| 100% | |
| 0.0 | |
| 5m 49s | |
| 0h 31m 6s | |
| 7.0 | |
| 71% | |
| 91.66666666666666% | |
| 1.0 | |
| 8m 55s | |
| 2h 26m 21s | |
| 20.0 | |
| 73% | |
| 100% | |
| 0.0 | |
| 12m 34s | |
| 2h 16m 44s | |
| 19.0 |