0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Assigning Tickets |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Assigning Tickets | |
| 68% | |
| 93.33333333333333% | |
| 2.0 | |
| 10m 49s | |
| 2h 15m 32s | |
| 28.0 | |
| 68% | |
| 100% | |
| 0.0 | |
| 21m 22s | |
| 2h 42m 49s | |
| 12.0 | |
| 88% | |
| 100% | |
| 0.0 | |
| 14m 40s | |
| 1h 59m 32s | |
| 14.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 86% | |
| 100% | |
| 0.0 | |
| 13m 17s | |
| 3h 57m 52s | |
| 24.0 | |
| 92% | |
| 92.85714285714286% | |
| 1.0 | |
| 20m 2s | |
| 4h 2m 51s | |
| 18.0 | |
| 85% | |
| 100% | |
| 0.0 | |
| 14m 17s | |
| 3h 58m 26s | |
| 31.0 |