14
18.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 2 | |
| 0 | |
| 18.0 | |
| 8.0 | |
| 12.0 | |
| 6 | |
| 8 | |
| 7 | |
| Idle | |
| Idle | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 94% | |
| 100% | |
| 0.0 | |
| 18m 16s | |
| 0h 12m 4s | |
| 4.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 96% | |
| 100% | |
| 0.0 | |
| 21m 8s | |
| 0h 23m 38s | |
| 2.0 | |
| 49% | |
| 100% | |
| 0.0 | |
| 8m 6s | |
| 1h 33m 2s | |
| 13.0 |