71
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 7 | |
| 2 | |
| 0.0 | |
| 10.0 | |
| 2.0 | |
| 63 | |
| 8 | |
| 0 | |
| Idle | |
| Idle | |
| 64% | |
| 100% | |
| 0.0 | |
| 8m 18s | |
| 1h 12m 56s | |
| 10.0 | |
| 0% | |
| 100% | |
| 0.0 | |
| 0.0 | |
| 0h 0m 0s | |
| 0.0 | |
| 54% | |
| 100% | |
| 0.0 | |
| 6m 16s | |
| 0h 39m 54s | |
| 10.0 | |
| 55% | |
| 100% | |
| 0.0 | |
| 7m 37s | |
| 0h 55m 45s | |
| 10.0 | |
| 70% | |
| 100% | |
| 0.0 | |
| 22m 16s | |
| 0h 21m 26s | |
| 1.0 | |
| 83% | |
| 100% | |
| 0.0 | |
| 7m 20s | |
| 1h 43m 28s | |
| 16.0 | |
| 65% | |
| 100% | |
| 0.0 | |
| 7m 55s | |
| 1h 27m 19s | |
| 16.0 |