190
2.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 3 | |
| 0 | |
| 2.0 | |
| 13.0 | |
| 9.0 | |
| 146 | |
| 44 | |
| 1 | |
| Idle | |
| Idle | |
| 86% | |
| 100% | |
| 0.0 | |
| 17m 38s | |
| 2h 52m 23s | |
| 22.0 | |
| 95% | |
| 100% | |
| 0.0 | |
| 22m 45s | |
| 2h 6m 29s | |
| 10.0 | |
| 94% | |
| 100% | |
| 0.0 | |
| 17m 14s | |
| 4h 7m 36s | |
| 31.0 | |
| 90% | |
| 100% | |
| 0.0 | |
| 18m 41s | |
| 4h 21m 54s | |
| 27.0 | |
| 96% | |
| 90.47619047619048% | |
| 2.0 | |
| 18m 48s | |
| 4h 29m 34s | |
| 26.0 | |
| 90% | |
| 100% | |
| 0.0 | |
| 19m 7s | |
| 4h 46m 5s | |
| 28.0 |