117
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 3 | |
| 2 | |
| 0.0 | |
| 13.0 | |
| 3.0 | |
| 100 | |
| 17 | |
| 0 | |
| Idle | |
| Idle | |
| 62% | |
| 100% | |
| 0.0 | |
| 9m 3s | |
| 1h 46m 34s | |
| 15.0 | |
| 75% | |
| 100% | |
| 0.0 | |
| 18m 9s | |
| 0h 51m 5s | |
| 3.0 | |
| 64% | |
| 95.0% | |
| 1.0 | |
| 9m 26s | |
| 1h 51m 16s | |
| 20.0 | |
| 81% | |
| 90.47619047619048% | |
| 1.0 | |
| 13m 57s | |
| 3h 15m 6s | |
| 19.0 | |
| 87% | |
| 93.33333333333333% | |
| 1.0 | |
| 12m 54s | |
| 2h 38m 21s | |
| 17.0 | |
| 92% | |
| 100% | |
| 0.0 | |
| 15m 32s | |
| 4h 26m 59s | |
| 26.0 |