118
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 4 | |
| 2 | |
| 0.0 | |
| 10.0 | |
| 3.0 | |
| 104 | |
| 14 | |
| 0 | |
| Idle | |
| Idle | |
| 46% | |
| 94.44444444444444% | |
| 1.0 | |
| 6m 26s | |
| 1h 4m 27s | |
| 16.0 | |
| 45% | |
| 100% | |
| 0.0 | |
| 8m 16s | |
| 0h 26m 32s | |
| 6.0 | |
| 50% | |
| 100% | |
| 0.0 | |
| 9m 25s | |
| 1h 44m 34s | |
| 17.0 | |
| 60% | |
| 100% | |
| 0.0 | |
| 11m 21s | |
| 2h 32m 33s | |
| 19.0 | |
| 71% | |
| 100% | |
| 0.0 | |
| 7m 41s | |
| 1h 55m 13s | |
| 22.0 | |
| 59% | |
| 100% | |
| 0.0 | |
| 10m 53s | |
| 2h 26m 26s | |
| 22.0 |