76
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 5 | |
| 1 | |
| 0.0 | |
| 11.0 | |
| 2.0 | |
| 71 | |
| 5 | |
| 0 | |
| Idle | |
| Idle | |
| 67% | |
| 100% | |
| 0.0 | |
| 10m 12s | |
| 1h 36m 56s | |
| 13.0 | |
| 68% | |
| 100% | |
| 0.0 | |
| 7m 19s | |
| 1h 17m 7s | |
| 12.0 | |
| 69% | |
| 94.44444444444444% | |
| 1.0 | |
| 13m 49s | |
| 2h 34m 53s | |
| 17.0 | |
| 63% | |
| 100% | |
| 0.0 | |
| 12m 37s | |
| 1h 35m 3s | |
| 9.0 | |
| 62% | |
| 90.9090909090909% | |
| 1.0 | |
| 9m 18s | |
| 2h 13m 38s | |
| 17.0 | |
| 64% | |
| 100% | |
| 0.0 | |
| 7m 46s | |
| 1h 35m 49s | |
| 19.0 |