99
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 7 | |
| 3 | |
| 0.0 | |
| 13.0 | |
| 9.0 | |
| 79 | |
| 20 | |
| 0 | |
| Idle | |
| Idle | |
| 49% | |
| 100% | |
| 0.0 | |
| 13m 15s | |
| 1h 4m 42s | |
| 8.0 | |
| 42% | |
| 100% | |
| 0.0 | |
| 12m 35s | |
| 0h 12m 47s | |
| 3.0 | |
| 62% | |
| 100% | |
| 0.0 | |
| 18m 41s | |
| 1h 58m 17s | |
| 12.0 | |
| 62% | |
| 100% | |
| 0.0 | |
| 22m 45s | |
| 1h 52m 29s | |
| 12.0 | |
| 70% | |
| 100% | |
| 0.0 | |
| 23m 57s | |
| 2h 39m 6s | |
| 10.0 | |
| 72% | |
| 84.61538461538461% | |
| 2.0 | |
| 13m 38s | |
| 2h 51m 51s | |
| 18.0 | |
| 70% | |
| 100% | |
| 0.0 | |
| 15m 21s | |
| 2h 28m 43s | |
| 16.0 |