2
Call Crown Call Crown
Call Crown Call Crown
Call Crown Call Crown
5.0
Agent
Status
Total Jira Tickets
Tickets Resolved
Tickets by Type
Percent Resolved
Auto FLS Idle
Auto Unassign Idle
Calls Handled Avg Call Length Total Talk Time Answer Rate Calls Missed Available %
1
0
5.0
6.0
1.0
2
0
2
Idle
Idle
0.0
0%
0.0
0.0
0.0
0.0
0.0
0%
0.0
0.0
0.0
0.0
0.0
0%
0.0
0.0
0.0
0.0
0.0
0%
0.0
0.0
0.0
0.0
0.0
0%
0.0
0.0
0.0
0.0
78%
100%
0.0
3m 41s
0h 3m 53s
2.0