74
7.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 7 | |
| 0 | |
| 7.0 | |
| 12.0 | |
| 3.0 | |
| 67 | |
| 7 | |
| 2 | |
| Idle | |
| Idle | |
| 93% | |
| 100% | |
| 0.0 | |
| 16m 23s | |
| 1h 56m 22s | |
| 9.0 | |
| 0% | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 83% | |
| 84.61538461538461% | |
| 2.0 | |
| 11m 24s | |
| 1h 21m 24s | |
| 11.0 | |
| 81% | |
| 80.0% | |
| 1.0 | |
| 12m 56s | |
| 1h 34m 37s | |
| 11.0 | |
| 85% | |
| 100% | |
| 0.0 | |
| 16m 38s | |
| 1h 33m 10s | |
| 7.0 | |
| 80% | |
| 100% | |
| 0.0 | |
| 10m 15s | |
| 1h 53m 42s | |
| 14.0 | |
| 72% | |
| 100% | |
| 0.0 | |
| 9m 19s | |
| 1h 7m 33s | |
| 15.0 |