52
9.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 7 | |
| 0 | |
| 9.0 | |
| 12.0 | |
| 5.0 | |
| 47 | |
| 5 | |
| 1 | |
| Idle | |
| Idle | |
| 67% | |
| 100% | |
| 0.0 | |
| 9m 43s | |
| 0h 16m 38s | |
| 9.0 | |
| 95% | |
| 100% | |
| 0.0 | |
| 17m 12s | |
| 0h 46m 12s | |
| 6.0 | |
| 53% | |
| 83.33333333333334% | |
| 1.0 | |
| 5m 33s | |
| 0h 19m 3s | |
| 5.0 | |
| 89% | |
| 100% | |
| 0.0 | |
| 8m 7s | |
| 0h 24m 42s | |
| 6.0 | |
| 91% | |
| 100% | |
| 0.0 | |
| 64m 27s | |
| 2h 7m 31s | |
| 2.0 | |
| 60% | |
| 100% | |
| 0.0 | |
| 12m 42s | |
| 1h 21m 46s | |
| 7.0 | |
| 78% | |
| 100% | |
| 0.0 | |
| 9m 4s | |
| 0h 51m 16s | |
| 12.0 |