0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Assigning Tickets |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Assigning Tickets | |
| 61% | |
| 100% | |
| 0.0 | |
| 10m 18s | |
| 2h 34m 47s | |
| 26.0 | |
| 60% | |
| 100% | |
| 0.0 | |
| 11m 55s | |
| 2h 37m 25s | |
| 19.0 | |
| 0% | |
| 90.9090909090909% | |
| 1.0 | |
| 9m 38s | |
| 1h 55m 34s | |
| 21.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 68% | |
| 100% | |
| 0.0 | |
| 16m 34s | |
| 3h 35m 25s | |
| 18.0 | |
| 97% | |
| 83.33333333333334% | |
| 1.0 | |
| 25m 14s | |
| 1h 21m 18s | |
| 5.0 | |
| 76% | |
| 96.55172413793103% | |
| 1.0 | |
| 12m 41s | |
| 3h 30m 48s | |
| 28.0 |