187
Call Crown Call Crown
Call Crown Call Crown
Call Crown Call Crown
0.0
Agent
Status
Total Jira Tickets
Tickets Resolved
Tickets by Type
Percent Resolved
Auto FLS Idle
Auto Unassign Idle
Calls Handled Avg Call Length Total Talk Time Answer Rate Calls Missed Available %
6
2
0.0
10.0
8.0
150
37
0
Idle
Idle
88%
100%
0.0
11m 36s
2h 21m 57s
28.0
84%
95.0%
1.0
16m 53s
1h 45m 54s
16.0
78%
93.75%
2.0
17m 28s
3h 6m 3s
30.0
76%
100%
0.0
11m 28s
2h 18m 10s
21.0
88%
80.0%
3.0
22m 50s
3h 54m 52s
16.0
70%
100%
0.0
10m 12s
1h 44m 50s
12.0
75%
100%
0.0
10m 47s
2h 9m 44s
29.0