80
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 10.0 | |
| 2.0 | |
| 72 | |
| 8 | |
| 0 | |
| Idle | |
| Idle | |
| 35% | |
| 100% | |
| 0.0 | |
| 5m 55s | |
| 0h 54m 31s | |
| 12.0 | |
| 22% | |
| 100% | |
| 0.0 | |
| 15m 10s | |
| 0h 22m 54s | |
| 3.0 | |
| 43% | |
| 94.44444444444444% | |
| 1.0 | |
| 6m 59s | |
| 1h 23m 7s | |
| 17.0 | |
| 0% | |
| 100% | |
| 0.0 | |
| 5m 52s | |
| 0h 41m 56s | |
| 12.0 | |
| 61% | |
| 100% | |
| 0.0 | |
| 11m 43s | |
| 1h 57m 51s | |
| 12.0 | |
| 0% | |
| 88.88888888888889% | |
| 1.0 | |
| 5m 39s | |
| 0h 53m 28s | |
| 16.0 |