98
Call Crown Call Crown
Call Crown Call Crown
Call Crown Call Crown
0.0
Agent
Status
Total Jira Tickets
Tickets Resolved
Tickets by Type
Percent Resolved
Auto FLS Idle
Auto Unassign Idle
Calls Handled Avg Call Length Total Talk Time Answer Rate Calls Missed Available %
6
1
0.0
10.0
5.0
75
23
0
Idle
Idle
50%
100%
0.0
10m 13s
1h 18m 15s
13.0
96%
100%
0.0
11m 42s
0h 25m 10s
6.0
56%
95.23809523809523%
1.0
9m 2s
1h 24m 24s
20.0
34%
100%
0.0
7m 44s
0h 57m 52s
8.0
67%
100%
0.0
13m 34s
1h 51m 37s
14.0
56%
93.33333333333333%
1.0
13m 13s
1h 44m 51s
13.0