112
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 5 | |
| 1 | |
| 0.0 | |
| 13.0 | |
| 4.0 | |
| 98 | |
| 14 | |
| 0 | |
| Idle | |
| Idle | |
| 66% | |
| 100% | |
| 0.0 | |
| 13m 55s | |
| 1h 41m 32s | |
| 7.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 78% | |
| 95.45454545454545% | |
| 1.0 | |
| 14m 8s | |
| 2h 54m 44s | |
| 20.0 | |
| 72% | |
| 100% | |
| 0.0 | |
| 9m 2s | |
| 2h 35m 40s | |
| 23.0 | |
| 81% | |
| 100% | |
| 0.0 | |
| 17m 31s | |
| 3h 40m 23s | |
| 16.0 | |
| 90% | |
| 100% | |
| 0.0 | |
| 12m 12s | |
| 1h 3m 43s | |
| 9.0 | |
| 84% | |
| 100% | |
| 0.0 | |
| 12m 49s | |
| 2h 55m 29s | |
| 23.0 |