138
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 2 | |
| 0 | |
| 0.0 | |
| 12.0 | |
| 5.0 | |
| 111 | |
| 27 | |
| 0 | |
| Idle | |
| Idle | |
| 90% | |
| 100% | |
| 0.0 | |
| 26m 8s | |
| 1h 33m 53s | |
| 5.0 | |
| 87% | |
| 100% | |
| 0.0 | |
| 15m 18s | |
| 2h 11m 58s | |
| 15.0 | |
| 82% | |
| 93.75% | |
| 1.0 | |
| 10m 37s | |
| 2h 25m 27s | |
| 28.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 89% | |
| 93.75% | |
| 1.0 | |
| 11m 54s | |
| 4h 21m 28s | |
| 26.0 | |
| 82% | |
| 100% | |
| 0.0 | |
| 10m 54s | |
| 3h 15m 37s | |
| 34.0 |