124
Call Crown Call Crown
Call Crown Call Crown
Call Crown Call Crown
0.0
Agent
Status
Total Jira Tickets
Tickets Resolved
Tickets by Type
Percent Resolved
Auto FLS Idle
Auto Unassign Idle
Calls Handled Avg Call Length Total Talk Time Answer Rate Calls Missed Available %
0
0
0.0
12.0
1.0
120
4
0
Idle
Idle
63%
100%
0.0
10m 12s
2h 34m 44s
18.0
34%
100%
0.0
12m 5s
0h 47m 23s
5.0
43%
89.47368421052632%
2.0
5m 54s
1h 25m 19s
18.0
45%
85.0%
2.0
6m 16s
1h 39m 16s
20.0
71%
100%
0.0
17m 40s
4h 21m 32s
16.0
55%
92.3076923076923%
1.0
5m 53s
1h 37m 12s
20.0
62%
100%
0.0
7m 15s
2h 21m 57s
23.0