0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Assigning Tickets |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Assigning Tickets | |
| 0% | |
| 100% | |
| 0.0 | |
| 14m 28s | |
| 3h 26m 14s | |
| 17.0 | |
| 0% | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 49% | |
| 94.73684210526315% | |
| 1.0 | |
| 7m 15s | |
| 1h 33m 14s | |
| 19.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 63% | |
| 95.0% | |
| 1.0 | |
| 12m 33s | |
| 3h 15m 7s | |
| 20.0 | |
| 88% | |
| 92.3076923076923% | |
| 1.0 | |
| 10m 12s | |
| 3h 37m 57s | |
| 23.0 | |
| 73% | |
| 100% | |
| 0.0 | |
| 10m 57s | |
| 3h 17m 49s | |
| 22.0 |