117
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 3 | |
| 0.0 | |
| 10.0 | |
| 5.0 | |
| 102 | |
| 15 | |
| 0 | |
| Idle | |
| Idle | |
| 71% | |
| 100% | |
| 0.0 | |
| 12m 32s | |
| 1h 57m 18s | |
| 13.0 | |
| 99% | |
| 100% | |
| 0.0 | |
| 35m 38s | |
| 0h 46m 53s | |
| 2.0 | |
| 69% | |
| 100% | |
| 0.0 | |
| 13m 7s | |
| 2h 26m 31s | |
| 21.0 | |
| 61% | |
| 100% | |
| 0.0 | |
| 8m 25s | |
| 1h 20m 9s | |
| 14.0 | |
| 77% | |
| 90.9090909090909% | |
| 1.0 | |
| 6m 20s | |
| 2h 25m 35s | |
| 33.0 | |
| 56% | |
| 100% | |
| 0.0 | |
| 9m 25s | |
| 1h 25m 28s | |
| 15.0 |