100
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 5 | |
| 0 | |
| 0.0 | |
| 9.0 | |
| 5.0 | |
| 87 | |
| 13 | |
| 0 | |
| Idle | |
| Idle | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 98% | |
| 100% | |
| 0.0 | |
| 19m 11s | |
| 1h 26m 48s | |
| 10.0 | |
| 73% | |
| 100% | |
| 0.0 | |
| 9m 29s | |
| 1h 35m 56s | |
| 16.0 | |
| 61% | |
| 100% | |
| 0.0 | |
| 5m 43s | |
| 0h 40m 36s | |
| 19.0 | |
| 84% | |
| 100% | |
| 0.0 | |
| 13m 36s | |
| 2h 26m 6s | |
| 17.0 | |
| 82% | |
| 100% | |
| 0.0 | |
| 9m 14s | |
| 1h 44m 6s | |
| 25.0 |