75
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 3 | |
| 0.0 | |
| 11.0 | |
| 4.0 | |
| 65 | |
| 10 | |
| 0 | |
| Idle | |
| Idle | |
| 42% | |
| 100% | |
| 0.0 | |
| 6m 1s | |
| 0h 41m 36s | |
| 8.0 | |
| 91% | |
| 100% | |
| 0.0 | |
| 30m 34s | |
| 0h 12m 2s | |
| 5.0 | |
| 56% | |
| 100% | |
| 0.0 | |
| 8m 10s | |
| 1h 46m 43s | |
| 16.0 | |
| 27% | |
| 100% | |
| 0.0 | |
| 4m 12s | |
| 0h 31m 40s | |
| 9.0 | |
| 88% | |
| 100% | |
| 0.0 | |
| 10m 14s | |
| 2h 32m 41s | |
| 16.0 | |
| 48% | |
| 100% | |
| 0.0 | |
| 9m 7s | |
| 1h 7m 54s | |
| 9.0 |