84
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 5 | |
| 0 | |
| 0.0 | |
| 11.0 | |
| 3.0 | |
| 75 | |
| 9 | |
| 0 | |
| Idle | |
| Idle | |
| 79% | |
| 100% | |
| 0.0 | |
| 19m 40s | |
| 2h 32m 27s | |
| 10.0 | |
| 69% | |
| 94.73684210526315% | |
| 1.0 | |
| 8m 45s | |
| 1h 38m 4s | |
| 18.0 | |
| 59% | |
| 94.44444444444444% | |
| 1.0 | |
| 9m 24s | |
| 1h 17m 44s | |
| 17.0 | |
| 63% | |
| 93.33333333333333% | |
| 1.0 | |
| 8m 10s | |
| 1h 19m 26s | |
| 15.0 | |
| 59% | |
| 100% | |
| 0.0 | |
| 14m 50s | |
| 2h 23m 58s | |
| 11.0 | |
| 68% | |
| 100% | |
| 0.0 | |
| 10m 50s | |
| 1h 47m 8s | |
| 15.0 |