0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 1 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Idle | |
| 57% | |
| 100% | |
| 0.0 | |
| 7m 21s | |
| 2h 1m 58s | |
| 23.0 | |
| 0% | |
| 100% | |
| 0.0 | |
| 35m 48s | |
| 0h 30m 31s | |
| 1.0 | |
| 57% | |
| 94.73684210526315% | |
| 1.0 | |
| 8m 58s | |
| 2h 1m 54s | |
| 19.0 | |
| 35% | |
| 81.25% | |
| 1.0 | |
| 4m 27s | |
| 1h 28m 41s | |
| 23.0 | |
| 72% | |
| 100% | |
| 0.0 | |
| 9m 48s | |
| 3h 5m 39s | |
| 22.0 | |
| 53% | |
| 100% | |
| 0.0 | |
| 8m 11s | |
| 1h 30m 38s | |
| 22.0 |