0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Assigning Tickets |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Assigning Tickets | |
| 0% | |
| 100% | |
| 0.0 | |
| 13m 5s | |
| 2h 18m 1s | |
| 17.0 | |
| 0% | |
| 100% | |
| 0.0 | |
| 10m 1s | |
| 1h 19m 13s | |
| 13.0 | |
| 63% | |
| 100% | |
| 0.0 | |
| 14m 21s | |
| 2h 51m 26s | |
| 16.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 68% | |
| 100% | |
| 0.0 | |
| 18m 33s | |
| 3h 39m 2s | |
| 17.0 | |
| 82% | |
| 100% | |
| 0.0 | |
| 12m 40s | |
| 3h 2m 20s | |
| 18.0 | |
| 58% | |
| 100% | |
| 0.0 | |
| 15m 28s | |
| 2h 46m 58s | |
| 14.0 |