89
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 7 | |
| 0 | |
| 0.0 | |
| 13.0 | |
| 4.0 | |
| 79 | |
| 10 | |
| 0 | |
| Idle | |
| Idle | |
| 94% | |
| 100% | |
| 0.0 | |
| 19m 28s | |
| 2h 5m 25s | |
| 9.0 | |
| 83% | |
| 100% | |
| 0.0 | |
| 13m 0s | |
| 0h 12m 9s | |
| 1.0 | |
| 81% | |
| 100% | |
| 0.0 | |
| 10m 22s | |
| 1h 36m 55s | |
| 17.0 | |
| 82% | |
| 100% | |
| 0.0 | |
| 13m 38s | |
| 1h 36m 30s | |
| 10.0 | |
| 90% | |
| 100% | |
| 0.0 | |
| 19m 58s | |
| 2h 27m 5s | |
| 9.0 | |
| 75% | |
| 81.81818181818183% | |
| 1.0 | |
| 8m 29s | |
| 1h 47m 44s | |
| 18.0 | |
| 77% | |
| 100% | |
| 0.0 | |
| 9m 36s | |
| 1h 52m 25s | |
| 15.0 |