105
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 10.0 | |
| 2.0 | |
| 100 | |
| 5 | |
| 0 | |
| Idle | |
| Idle | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0% | |
| 100% | |
| 0.0 | |
| 8m 45s | |
| 1h 25m 11s | |
| 14.0 | |
| 55% | |
| 94.44444444444444% | |
| 1.0 | |
| 8m 48s | |
| 2h 11m 50s | |
| 18.0 | |
| 0% | |
| 100% | |
| 0.0 | |
| 6m 51s | |
| 1h 36m 27s | |
| 20.0 | |
| 59% | |
| 100% | |
| 0.0 | |
| 7m 50s | |
| 2h 16m 19s | |
| 25.0 | |
| 0% | |
| 100% | |
| 0.0 | |
| 7m 1s | |
| 2h 5m 8s | |
| 22.0 |