0
Call Crown Call Crown
Call Crown Call Crown
Call Crown Call Crown
0.0
Agent
Status
Total Jira Tickets
Tickets Resolved
Tickets by Type
Percent Resolved
Auto FLS Idle
Auto Unassign Idle
Calls Handled Avg Call Length Total Talk Time Answer Rate Calls Missed Available %
0
0
0.0
0.0
0.0
0
0
0
Idle
Idle
0.0
0%
0.0
0.0
0.0
0.0
0.0
0%
0.0
0.0
0.0
0.0
53%
100%
0.0
13m 31s
1h 17m 6s
13.0
0.0
0%
0.0
0.0
0.0
0.0
0.0
0%
0.0
0.0
0.0
0.0
68%
100%
0.0
11m 15s
2h 31m 46s
16.0
65%
100%
0.0
11m 27s
2h 22m 56s
28.0