58
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 1 | |
| 0.0 | |
| 11.0 | |
| 3.0 | |
| 56 | |
| 2 | |
| 0 | |
| Idle | |
| Idle | |
| 74% | |
| 100% | |
| 0.0 | |
| 7m 32s | |
| 0h 50m 28s | |
| 11.0 | |
| 97% | |
| 100% | |
| 0.0 | |
| 15m 22s | |
| 0h 7m 1s | |
| 1.0 | |
| 66% | |
| 100% | |
| 0.0 | |
| 9m 54s | |
| 0h 54m 32s | |
| 9.0 | |
| 64% | |
| 100% | |
| 0.0 | |
| 7m 9s | |
| 0h 44m 1s | |
| 8.0 | |
| 67% | |
| 88.88888888888889% | |
| 1.0 | |
| 12m 59s | |
| 1h 36m 23s | |
| 9.0 | |
| 58% | |
| 100% | |
| 0.0 | |
| 12m 25s | |
| 1h 27m 27s | |
| 8.0 | |
| 51% | |
| 100% | |
| 0.0 | |
| 8m 38s | |
| 0h 51m 36s | |
| 10.0 |