0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Idle | |
| 69% | |
| 100% | |
| 0.0 | |
| 16m 18s | |
| 3h 46m 17s | |
| 18.0 | |
| 72% | |
| 95.0% | |
| 1.0 | |
| 9m 28s | |
| 2h 4m 53s | |
| 20.0 | |
| 58% | |
| 95.45454545454545% | |
| 1.0 | |
| 9m 13s | |
| 1h 34m 49s | |
| 21.0 | |
| 50% | |
| 95.0% | |
| 1.0 | |
| 6m 53s | |
| 1h 50m 6s | |
| 24.0 | |
| 59% | |
| 100% | |
| 0.0 | |
| 14m 50s | |
| 2h 23m 58s | |
| 11.0 | |
| 59% | |
| 100% | |
| 0.0 | |
| 9m 21s | |
| 2h 33m 10s | |
| 24.0 |