0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Idle | |
| 0% | |
| 94.44444444444444% | |
| 1.0 | |
| 12m 40s | |
| 2h 39m 51s | |
| 17.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 62% | |
| 88.88888888888889% | |
| 1.0 | |
| 11m 58s | |
| 1h 44m 18s | |
| 16.0 | |
| 53% | |
| 90.0% | |
| 1.0 | |
| 8m 52s | |
| 2h 25m 19s | |
| 24.0 | |
| 78% | |
| 100% | |
| 0.0 | |
| 17m 50s | |
| 4h 8m 16s | |
| 23.0 | |
| 82% | |
| 92.3076923076923% | |
| 1.0 | |
| 10m 32s | |
| 3h 2m 53s | |
| 25.0 | |
| 77% | |
| 100% | |
| 0.0 | |
| 15m 29s | |
| 3h 43m 29s | |
| 23.0 |