54
Call Crown Call Crown
Call Crown Call Crown
Call Crown Call Crown
0.0
Agent
Status
Total Jira Tickets
Tickets Resolved
Tickets by Type
Percent Resolved
Auto FLS Idle
Auto Unassign Idle
Calls Handled Avg Call Length Total Talk Time Answer Rate Calls Missed Available %
6
0
0.0
9.0
0.0
52
2
0
Idle
Idle
35%
87.5%
1.0
8m 9s
0h 51m 18s
7.0
59%
100%
0.0
8m 1s
0h 14m 7s
2.0
34%
90.9090909090909%
1.0
4m 29s
0h 33m 2s
9.0
38%
100%
0.0
6m 44s
0h 47m 7s
8.0
60%
77.77777777777779%
1.0
4m 14s
1h 4m 0s
17.0
42%
100%
0.0
6m 4s
0h 46m 58s
9.0