120
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 4 | |
| 1 | |
| 0.0 | |
| 14.0 | |
| 3.0 | |
| 106 | |
| 14 | |
| 1 | |
| Idle | |
| Idle | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 73% | |
| 95.23809523809523% | |
| 1.0 | |
| 13m 24s | |
| 2h 43m 56s | |
| 19.0 | |
| 70% | |
| 90.0% | |
| 2.0 | |
| 9m 55s | |
| 2h 51m 8s | |
| 21.0 | |
| 88% | |
| 100% | |
| 0.0 | |
| 15m 58s | |
| 4h 16m 52s | |
| 20.0 | |
| 90% | |
| 88.88888888888889% | |
| 2.0 | |
| 11m 12s | |
| 3h 6m 31s | |
| 23.0 | |
| 82% | |
| 100% | |
| 0.0 | |
| 14m 6s | |
| 3h 56m 30s | |
| 22.0 |