0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Idle | |
| 50% | |
| 100% | |
| 0.0 | |
| 15m 14s | |
| 2h 1m 6s | |
| 10.0 | |
| 73% | |
| 100% | |
| 0.0 | |
| 9m 11s | |
| 1h 14m 15s | |
| 12.0 | |
| 58% | |
| 90.47619047619048% | |
| 1.0 | |
| 8m 52s | |
| 1h 45m 42s | |
| 19.0 | |
| 43% | |
| 100% | |
| 0.0 | |
| 6m 3s | |
| 1h 14m 40s | |
| 16.0 | |
| 69% | |
| 90.9090909090909% | |
| 1.0 | |
| 14m 2s | |
| 2h 13m 43s | |
| 12.0 | |
| 69% | |
| 100% | |
| 0.0 | |
| 9m 25s | |
| 2h 51m 38s | |
| 26.0 |