0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Idle | |
| 55% | |
| 92.3076923076923% | |
| 1.0 | |
| 17m 6s | |
| 3h 4m 36s | |
| 12.0 | |
| 61% | |
| 100% | |
| 0.0 | |
| 14m 3s | |
| 2h 8m 24s | |
| 11.0 | |
| 61% | |
| 94.73684210526315% | |
| 1.0 | |
| 12m 58s | |
| 2h 52m 43s | |
| 18.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 61% | |
| 100% | |
| 0.0 | |
| 12m 13s | |
| 3h 21m 47s | |
| 20.0 | |
| 72% | |
| 82.35294117647058% | |
| 2.0 | |
| 8m 17s | |
| 2h 59m 1s | |
| 26.0 | |
| 75% | |
| 100% | |
| 0.0 | |
| 12m 41s | |
| 3h 26m 51s | |
| 22.0 |