0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Idle | |
| 56% | |
| 85.71428571428571% | |
| 2.0 | |
| 10m 15s | |
| 2h 16m 9s | |
| 18.0 | |
| 98% | |
| 100% | |
| 0.0 | |
| 20m 7s | |
| 0h 24m 6s | |
| 2.0 | |
| 60% | |
| 94.44444444444444% | |
| 1.0 | |
| 10m 47s | |
| 2h 8m 37s | |
| 17.0 | |
| 0% | |
| 92.85714285714286% | |
| 1.0 | |
| 5m 18s | |
| 0h 56m 23s | |
| 18.0 | |
| 76% | |
| 100% | |
| 0.0 | |
| 12m 48s | |
| 3h 4m 22s | |
| 18.0 | |
| 61% | |
| 100% | |
| 0.0 | |
| 10m 56s | |
| 2h 41m 20s | |
| 23.0 |