0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Idle | |
| 54% | |
| 100% | |
| 0.0 | |
| 9m 15s | |
| 1h 41m 51s | |
| 14.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 55% | |
| 95.23809523809523% | |
| 1.0 | |
| 10m 28s | |
| 1h 45m 26s | |
| 20.0 | |
| 29% | |
| 100% | |
| 0.0 | |
| 5m 41s | |
| 0h 28m 41s | |
| 12.0 | |
| 79% | |
| 100% | |
| 0.0 | |
| 13m 55s | |
| 2h 8m 18s | |
| 16.0 | |
| 56% | |
| 100% | |
| 0.0 | |
| 8m 48s | |
| 2h 22m 46s | |
| 21.0 |