138
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Assigning Tickets |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 12.0 | |
| 4.0 | |
| 119 | |
| 19 | |
| 0 | |
| Idle | |
| Assigning Tickets | |
| 48% | |
| 100% | |
| 0.0 | |
| 9m 7s | |
| 1h 53m 24s | |
| 18.0 | |
| 46% | |
| 100% | |
| 0.0 | |
| 12m 9s | |
| 0h 53m 20s | |
| 5.0 | |
| 62% | |
| 95.83333333333334% | |
| 1.0 | |
| 11m 34s | |
| 2h 21m 53s | |
| 23.0 | |
| 49% | |
| 87.5% | |
| 1.0 | |
| 7m 54s | |
| 2h 8m 4s | |
| 23.0 | |
| 59% | |
| 100% | |
| 0.0 | |
| 12m 12s | |
| 2h 46m 33s | |
| 17.0 | |
| 75% | |
| 100% | |
| 0.0 | |
| 16m 48s | |
| 2h 49m 7s | |
| 13.0 | |
| 62% | |
| 100% | |
| 0.0 | |
| 13m 4s | |
| 2h 33m 4s | |
| 20.0 |