106
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 5 | |
| 1 | |
| 0.0 | |
| 10.0 | |
| 3.0 | |
| 92 | |
| 14 | |
| 0 | |
| Idle | |
| Idle | |
| 54% | |
| 91.66666666666666% | |
| 1.0 | |
| 9m 43s | |
| 1h 28m 48s | |
| 10.0 | |
| 75% | |
| 100% | |
| 0.0 | |
| 11m 35s | |
| 1h 32m 16s | |
| 14.0 | |
| 57% | |
| 100% | |
| 0.0 | |
| 8m 28s | |
| 0h 52m 38s | |
| 12.0 | |
| 42% | |
| 100% | |
| 0.0 | |
| 4m 17s | |
| 0h 37m 12s | |
| 15.0 | |
| 88% | |
| 100% | |
| 0.0 | |
| 10m 39s | |
| 3h 26m 43s | |
| 23.0 | |
| 69% | |
| 100% | |
| 0.0 | |
| 9m 39s | |
| 1h 50m 37s | |
| 17.0 |