121
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 4 | |
| 2 | |
| 0.0 | |
| 14.0 | |
| 3.0 | |
| 101 | |
| 20 | |
| 0 | |
| Idle | |
| Idle | |
| 82% | |
| 100% | |
| 0.0 | |
| 17m 54s | |
| 3h 15m 8s | |
| 15.0 | |
| 94% | |
| 100% | |
| 0.0 | |
| 20m 7s | |
| 1h 2m 58s | |
| 4.0 | |
| 73% | |
| 95.23809523809523% | |
| 1.0 | |
| 12m 42s | |
| 2h 49m 26s | |
| 20.0 | |
| 75% | |
| 100% | |
| 0.0 | |
| 9m 55s | |
| 2h 40m 59s | |
| 21.0 | |
| 89% | |
| 100% | |
| 0.0 | |
| 14m 17s | |
| 3h 39m 56s | |
| 17.0 | |
| 77% | |
| 100% | |
| 0.0 | |
| 13m 21s | |
| 3h 32m 51s | |
| 24.0 |