14
Call Crown Call Crown
Call Crown Call Crown
Call Crown Call Crown
18.0
Agent
Status
Total Jira Tickets
Tickets Resolved
Tickets by Type
Percent Resolved
Auto FLS Idle
Auto Unassign Idle
Calls Handled Avg Call Length Total Talk Time Answer Rate Calls Missed Available %
2
0
18.0
8.0
12.0
6
8
7
Idle
Idle
0.0
0%
0.0
0.0
0.0
0.0
0.0
0%
0.0
0.0
0.0
0.0
94%
100%
0.0
18m 16s
0h 12m 4s
4.0
0.0
0%
0.0
0.0
0.0
0.0
96%
100%
0.0
21m 8s
0h 23m 38s
2.0
49%
100%
0.0
8m 6s
1h 33m 2s
13.0