112
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 4 | |
| 4 | |
| 0.0 | |
| 13.0 | |
| 3.0 | |
| 98 | |
| 14 | |
| 0 | |
| Idle | |
| Idle | |
| 70% | |
| 100% | |
| 0.0 | |
| 12m 12s | |
| 1h 59m 6s | |
| 12.0 | |
| 61% | |
| 100% | |
| 0.0 | |
| 18m 19s | |
| 1h 11m 16s | |
| 4.0 | |
| 57% | |
| 93.75% | |
| 1.0 | |
| 10m 26s | |
| 1h 41m 4s | |
| 15.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 68% | |
| 100% | |
| 0.0 | |
| 11m 25s | |
| 2h 55m 46s | |
| 21.0 | |
| 71% | |
| 100% | |
| 0.0 | |
| 14m 53s | |
| 3h 4m 25s | |
| 15.0 | |
| 79% | |
| 100% | |
| 0.0 | |
| 10m 7s | |
| 3h 15m 11s | |
| 31.0 |