77
39.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 5 | |
| 0 | |
| 39.0 | |
| 14.0 | |
| 10.0 | |
| 56 | |
| 21 | |
| 8 | |
| Idle | |
| Idle | |
| 97% | |
| 100% | |
| 0.0 | |
| 22m 22s | |
| 1h 45m 55s | |
| 11.0 | |
| 99% | |
| 100% | |
| 0.0 | |
| 41m 39s | |
| 0h 29m 37s | |
| 2.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 90% | |
| 100% | |
| 0.0 | |
| 15m 17s | |
| 2h 2m 57s | |
| 17.0 | |
| 90% | |
| 100% | |
| 0.0 | |
| 23m 54s | |
| 2h 16m 30s | |
| 11.0 | |
| 89% | |
| 100% | |
| 0.0 | |
| 16m 50s | |
| 2h 26m 24s | |
| 15.0 |