91
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 3 | |
| 0.0 | |
| 9.0 | |
| 2.0 | |
| 85 | |
| 6 | |
| 0 | |
| Idle | |
| Idle | |
| 57% | |
| 100% | |
| 0.0 | |
| 7m 35s | |
| 1h 12m 58s | |
| 11.0 | |
| 0% | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 54% | |
| 94.44444444444444% | |
| 1.0 | |
| 7m 33s | |
| 1h 17m 34s | |
| 17.0 | |
| 34% | |
| 91.66666666666666% | |
| 1.0 | |
| 2m 14s | |
| 0h 19m 59s | |
| 13.0 | |
| 76% | |
| 93.33333333333333% | |
| 1.0 | |
| 8m 41s | |
| 2h 46m 37s | |
| 24.0 | |
| 49% | |
| 100% | |
| 0.0 | |
| 9m 4s | |
| 1h 15m 55s | |
| 19.0 |