0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Idle | |
| 49% | |
| 100% | |
| 0.0 | |
| 6m 13s | |
| 1h 31m 38s | |
| 22.0 | |
| 98% | |
| 100% | |
| 0.0 | |
| 23m 38s | |
| 0h 30m 52s | |
| 3.0 | |
| 54% | |
| 94.44444444444444% | |
| 1.0 | |
| 13m 58s | |
| 1h 45m 18s | |
| 17.0 | |
| 29% | |
| 90.9090909090909% | |
| 1.0 | |
| 5m 44s | |
| 0h 48m 0s | |
| 15.0 | |
| 70% | |
| 81.81818181818183% | |
| 2.0 | |
| 13m 24s | |
| 2h 37m 46s | |
| 14.0 | |
| 58% | |
| 95.83333333333334% | |
| 1.0 | |
| 11m 56s | |
| 2h 37m 17s | |
| 23.0 |