98
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 5 | |
| 2 | |
| 0.0 | |
| 11.0 | |
| 2.0 | |
| 89 | |
| 9 | |
| 0 | |
| Idle | |
| Idle | |
| 66% | |
| 94.11764705882352% | |
| 1.0 | |
| 8m 0s | |
| 1h 29m 55s | |
| 16.0 | |
| 91% | |
| 100% | |
| 0.0 | |
| 13m 33s | |
| 1h 49m 31s | |
| 11.0 | |
| 69% | |
| 94.44444444444444% | |
| 1.0 | |
| 13m 49s | |
| 2h 34m 53s | |
| 17.0 | |
| 47% | |
| 91.66666666666666% | |
| 1.0 | |
| 5m 45s | |
| 1h 0m 52s | |
| 13.0 | |
| 70% | |
| 87.5% | |
| 2.0 | |
| 9m 20s | |
| 2h 50m 6s | |
| 22.0 | |
| 68% | |
| 96.42857142857143% | |
| 1.0 | |
| 8m 13s | |
| 2h 34m 5s | |
| 27.0 |