153
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 2 | |
| 2 | |
| 0.0 | |
| 12.0 | |
| 4.0 | |
| 144 | |
| 9 | |
| 0 | |
| Idle | |
| Idle | |
| 70% | |
| 100% | |
| 0.0 | |
| 11m 44s | |
| 2h 55m 5s | |
| 22.0 | |
| 93% | |
| 100% | |
| 0.0 | |
| 18m 9s | |
| 1h 3m 4s | |
| 5.0 | |
| 75% | |
| 88.23529411764706% | |
| 2.0 | |
| 13m 50s | |
| 2h 41m 42s | |
| 16.0 | |
| 62% | |
| 100% | |
| 0.0 | |
| 9m 57s | |
| 2h 40m 24s | |
| 22.0 | |
| 75% | |
| 100% | |
| 0.0 | |
| 11m 14s | |
| 3h 34m 28s | |
| 28.0 | |
| 72% | |
| 88.88888888888889% | |
| 2.0 | |
| 12m 40s | |
| 2h 54m 39s | |
| 21.0 | |
| 73% | |
| 100% | |
| 0.0 | |
| 9m 57s | |
| 2h 59m 20s | |
| 30.0 |