88
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 5 | |
| 0 | |
| 0.0 | |
| 10.0 | |
| 2.0 | |
| 84 | |
| 4 | |
| 0 | |
| Idle | |
| Idle | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 70% | |
| 100% | |
| 0.0 | |
| 8m 46s | |
| 1h 9m 24s | |
| 12.0 | |
| 54% | |
| 94.11764705882352% | |
| 1.0 | |
| 8m 16s | |
| 1h 47m 3s | |
| 16.0 | |
| 44% | |
| 100% | |
| 0.0 | |
| 5m 38s | |
| 0h 57m 31s | |
| 13.0 | |
| 58% | |
| 100% | |
| 0.0 | |
| 7m 38s | |
| 2h 4m 15s | |
| 24.0 | |
| 56% | |
| 100% | |
| 0.0 | |
| 6m 42s | |
| 1h 34m 30s | |
| 18.0 |