120
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 7 | |
| 2 | |
| 0.0 | |
| 10.0 | |
| 2.0 | |
| 111 | |
| 9 | |
| 0 | |
| Idle | |
| Idle | |
| 54% | |
| 100% | |
| 0.0 | |
| 8m 47s | |
| 1h 10m 42s | |
| 10.0 | |
| 48% | |
| 100% | |
| 0.0 | |
| 5m 4s | |
| 0h 31m 43s | |
| 10.0 | |
| 59% | |
| 93.75% | |
| 1.0 | |
| 7m 49s | |
| 1h 30m 45s | |
| 16.0 | |
| 51% | |
| 78.57142857142857% | |
| 1.0 | |
| 10m 58s | |
| 1h 41m 2s | |
| 12.0 | |
| 60% | |
| 100% | |
| 0.0 | |
| 8m 18s | |
| 1h 58m 28s | |
| 13.0 | |
| 85% | |
| 93.33333333333333% | |
| 1.0 | |
| 6m 45s | |
| 2h 7m 3s | |
| 28.0 | |
| 58% | |
| 100% | |
| 0.0 | |
| 7m 7s | |
| 1h 50m 52s | |
| 22.0 |