53
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 4 | |
| 0 | |
| 0.0 | |
| 10.0 | |
| 2.0 | |
| 49 | |
| 4 | |
| 0 | |
| Idle | |
| Idle | |
| 52% | |
| 100% | |
| 0.0 | |
| 5m 52s | |
| 0h 38m 56s | |
| 8.0 | |
| 67% | |
| 100% | |
| 0.0 | |
| 19m 54s | |
| 1h 9m 11s | |
| 5.0 | |
| 58% | |
| 95.45454545454545% | |
| 1.0 | |
| 7m 41s | |
| 1h 36m 6s | |
| 20.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 95% | |
| 100% | |
| 0.0 | |
| 7m 39s | |
| 2h 16m 56s | |
| 28.0 | |
| 54% | |
| 100% | |
| 0.0 | |
| 7m 49s | |
| 1h 23m 30s | |
| 16.0 |