158
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 10.0 | |
| 8.0 | |
| 119 | |
| 39 | |
| 0 | |
| Idle | |
| Idle | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0% | |
| 100% | |
| 0.0 | |
| 17m 24s | |
| 2h 20m 19s | |
| 16.0 | |
| 84% | |
| 100% | |
| 0.0 | |
| 14m 21s | |
| 2h 27m 30s | |
| 27.0 | |
| 0% | |
| 100% | |
| 0.0 | |
| 15m 10s | |
| 3h 37m 45s | |
| 31.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 92% | |
| 100% | |
| 0.0 | |
| 11m 25s | |
| 3h 49m 22s | |
| 43.0 |