0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Assigning Tickets |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Assigning Tickets | |
| 58% | |
| 92.3076923076923% | |
| 1.0 | |
| 18m 40s | |
| 3h 0m 40s | |
| 12.0 | |
| 0% | |
| 100% | |
| 0.0 | |
| 15m 58s | |
| 1h 15m 8s | |
| 5.0 | |
| 67% | |
| 94.73684210526315% | |
| 1.0 | |
| 11m 46s | |
| 3h 11m 0s | |
| 18.0 | |
| 0% | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 69% | |
| 100% | |
| 0.0 | |
| 13m 7s | |
| 3h 59m 40s | |
| 21.0 | |
| 72% | |
| 100% | |
| 0.0 | |
| 13m 48s | |
| 2h 23m 37s | |
| 12.0 | |
| 71% | |
| 92.3076923076923% | |
| 1.0 | |
| 10m 51s | |
| 3h 33m 34s | |
| 25.0 |