0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Idle | |
| 77% | |
| 100% | |
| 0.0 | |
| 14m 41s | |
| 2h 15m 2s | |
| 31.0 | |
| 81% | |
| 100% | |
| 0.0 | |
| 19m 35s | |
| 3h 22m 9s | |
| 32.0 | |
| 76% | |
| 94.73684210526315% | |
| 2.0 | |
| 14m 37s | |
| 3h 2m 31s | |
| 42.0 | |
| 68% | |
| 97.14285714285714% | |
| 1.0 | |
| 9m 35s | |
| 2h 41m 28s | |
| 41.0 | |
| 96% | |
| 100% | |
| 0.0 | |
| 16m 29s | |
| 3h 54m 1s | |
| 25.0 | |
| 82% | |
| 100% | |
| 0.0 | |
| 15m 20s | |
| 3h 55m 43s | |
| 47.0 |