0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Idle | |
| 40% | |
| 91.66666666666666% | |
| 1.0 | |
| 12m 34s | |
| 1h 36m 43s | |
| 11.0 | |
| 22% | |
| 100% | |
| 0.0 | |
| 7m 22s | |
| 0h 26m 37s | |
| 4.0 | |
| 43% | |
| 100% | |
| 0.0 | |
| 8m 23s | |
| 1h 26m 41s | |
| 13.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 51% | |
| 100% | |
| 0.0 | |
| 10m 26s | |
| 2h 19m 51s | |
| 18.0 | |
| 70% | |
| 100% | |
| 0.0 | |
| 4m 41s | |
| 1h 33m 1s | |
| 20.0 | |
| 47% | |
| 100% | |
| 0.0 | |
| 9m 4s | |
| 1h 42m 44s | |
| 13.0 |