74
3.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 5 | |
| 0 | |
| 3.0 | |
| 11.0 | |
| 2.0 | |
| 66 | |
| 8 | |
| 2 | |
| Idle | |
| Idle | |
| 71% | |
| 100% | |
| 0.0 | |
| 9m 32s | |
| 1h 47m 55s | |
| 15.0 | |
| 62% | |
| 100% | |
| 0.0 | |
| 10m 40s | |
| 0h 49m 41s | |
| 6.0 | |
| 73% | |
| 94.73684210526315% | |
| 1.0 | |
| 6m 49s | |
| 1h 19m 8s | |
| 18.0 | |
| 59% | |
| 100% | |
| 0.0 | |
| 5m 36s | |
| 1h 6m 7s | |
| 14.0 | |
| 59% | |
| 100% | |
| 0.0 | |
| 14m 50s | |
| 2h 23m 58s | |
| 11.0 | |
| 85% | |
| 93.33333333333333% | |
| 1.0 | |
| 12m 32s | |
| 2h 14m 27s | |
| 13.0 |