47
32.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 0 | |
| 32.0 | |
| 11.0 | |
| 3.0 | |
| 38 | |
| 9 | |
| 5 | |
| Idle | |
| Idle | |
| 67% | |
| 100% | |
| 0.0 | |
| 18m 47s | |
| 0h 33m 28s | |
| 3.0 | |
| 0% | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 81% | |
| 91.66666666666666% | |
| 1.0 | |
| 9m 14s | |
| 1h 6m 25s | |
| 11.0 | |
| 78% | |
| 100% | |
| 0.0 | |
| 6m 11s | |
| 0h 16m 9s | |
| 5.0 | |
| 84% | |
| 100% | |
| 0.0 | |
| 12m 35s | |
| 1h 21m 0s | |
| 8.0 | |
| 78% | |
| 100% | |
| 0.0 | |
| 7m 24s | |
| 1h 0m 15s | |
| 11.0 | |
| 92% | |
| 93.10344827586206% | |
| 1.0 | |
| 12m 23s | |
| 3h 29m 33s | |
| 27.0 |