64
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 7 | |
| 2 | |
| 0.0 | |
| 15.0 | |
| 2.0 | |
| 59 | |
| 5 | |
| 0 | |
| Idle | |
| Idle | |
| 68% | |
| 100% | |
| 0.0 | |
| 12m 47s | |
| 1h 16m 52s | |
| 7.0 | |
| 47% | |
| 100% | |
| 0.0 | |
| 12m 27s | |
| 0h 21m 16s | |
| 2.0 | |
| 76% | |
| 100% | |
| 0.0 | |
| 10m 19s | |
| 1h 23m 9s | |
| 11.0 | |
| 56% | |
| 75.0% | |
| 1.0 | |
| 9m 7s | |
| 1h 15m 37s | |
| 9.0 | |
| 66% | |
| 100% | |
| 0.0 | |
| 9m 12s | |
| 1h 27m 4s | |
| 11.0 | |
| 72% | |
| 100% | |
| 0.0 | |
| 17m 39s | |
| 1h 45m 20s | |
| 8.0 | |
| 77% | |
| 100% | |
| 0.0 | |
| 15m 15s | |
| 2h 27m 12s | |
| 11.0 |