0
Call Crown Call Crown
Call Crown Call Crown
Call Crown Call Crown
0.0
Agent
Status
Total Jira Tickets
Tickets Resolved
Tickets by Type
Percent Resolved
Auto FLS Idle
Auto Unassign Idle
Calls Handled Avg Call Length Total Talk Time Answer Rate Calls Missed Available %
0
0
0.0
0.0
0.0
0
0
0
Idle
Idle
69%
100%
0.0
16m 18s
3h 46m 17s
18.0
72%
95.0%
1.0
9m 28s
2h 4m 53s
20.0
58%
95.45454545454545%
1.0
9m 13s
1h 34m 49s
21.0
50%
95.0%
1.0
6m 53s
1h 50m 6s
24.0
59%
100%
0.0
14m 50s
2h 23m 58s
11.0
59%
100%
0.0
9m 21s
2h 33m 10s
24.0