0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Idle | |
| 71% | |
| 100% | |
| 0.0 | |
| 15m 20s | |
| 3h 28m 45s | |
| 19.0 | |
| 0% | |
| 100% | |
| 0.0 | |
| 9m 2s | |
| 1h 33m 34s | |
| 12.0 | |
| 60% | |
| 95.23809523809523% | |
| 1.0 | |
| 11m 34s | |
| 2h 25m 28s | |
| 20.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 75% | |
| 100% | |
| 0.0 | |
| 18m 16s | |
| 4h 7m 22s | |
| 17.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 72% | |
| 100% | |
| 0.0 | |
| 11m 49s | |
| 2h 58m 52s | |
| 27.0 |