0
Call Crown Call Crown
Call Crown Call Crown
Call Crown Call Crown
0.0
Agent
Status
Total Jira Tickets
Tickets Resolved
Tickets by Type
Percent Resolved
Auto FLS Idle
Auto Unassign Idle
Calls Handled Avg Call Length Total Talk Time Answer Rate Calls Missed Available %
0
0
0.0
0.0
0.0
0
0
0
Idle
Idle
65%
100%
0.0
14m 59s
2h 59m 56s
14.0
57%
100%
0.0
14m 57s
2h 8m 59s
10.0
52%
95.0%
1.0
8m 1s
1h 55m 29s
18.0
54%
90.0%
1.0
6m 58s
1h 6m 38s
12.0
71%
100%
0.0
10m 29s
3h 10m 55s
22.0
64%
100%
0.0
9m 59s
1h 56m 27s
12.0
49%
100%
0.0
7m 53s
1h 36m 8s
15.0