0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Idle | |
| 68% | |
| 100% | |
| 0.0 | |
| 9m 53s | |
| 2h 20m 30s | |
| 25.0 | |
| 0% | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 72% | |
| 100% | |
| 0.0 | |
| 9m 35s | |
| 2h 30m 33s | |
| 27.0 | |
| 45% | |
| 100% | |
| 0.0 | |
| 8m 7s | |
| 2h 1m 46s | |
| 19.0 | |
| 79% | |
| 100% | |
| 0.0 | |
| 10m 5s | |
| 3h 32m 22s | |
| 29.0 | |
| 74% | |
| 100% | |
| 0.0 | |
| 12m 26s | |
| 2h 57m 22s | |
| 22.0 |