85
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 13.0 | |
| 2.0 | |
| 83 | |
| 2 | |
| 0 | |
| Idle | |
| Idle | |
| 37% | |
| 100% | |
| 0.0 | |
| 7m 16s | |
| 1h 30m 54s | |
| 16.0 | |
| 33% | |
| 66.66666666666666% | |
| 1.0 | |
| 21m 10s | |
| 0h 39m 50s | |
| 2.0 | |
| 39% | |
| 93.75% | |
| 1.0 | |
| 7m 5s | |
| 1h 17m 30s | |
| 15.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 47% | |
| 100% | |
| 0.0 | |
| 9m 59s | |
| 2h 20m 42s | |
| 17.0 | |
| 71% | |
| 100% | |
| 0.0 | |
| 15m 41s | |
| 3h 28m 41s | |
| 15.0 | |
| 54% | |
| 100% | |
| 0.0 | |
| 11m 0s | |
| 2h 30m 12s | |
| 18.0 |