73
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 0 | |
| 0.0 | |
| 11.0 | |
| 1.0 | |
| 68 | |
| 5 | |
| 0 | |
| Idle | |
| Idle | |
| 45% | |
| 81.81818181818183% | |
| 1.0 | |
| 10m 56s | |
| 1h 10m 1s | |
| 8.0 | |
| 26% | |
| 75.0% | |
| 1.0 | |
| 6m 10s | |
| 0h 8m 0s | |
| 3.0 | |
| 42% | |
| 100% | |
| 0.0 | |
| 7m 1s | |
| 1h 6m 21s | |
| 13.0 | |
| 46% | |
| 100% | |
| 0.0 | |
| 6m 22s | |
| 1h 3m 53s | |
| 11.0 | |
| 49% | |
| 100% | |
| 0.0 | |
| 8m 53s | |
| 2h 5m 21s | |
| 15.0 | |
| 51% | |
| 100% | |
| 0.0 | |
| 7m 36s | |
| 1h 42m 21s | |
| 18.0 |