70
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 7 | |
| 1 | |
| 0.0 | |
| 13.0 | |
| 5.0 | |
| 65 | |
| 5 | |
| 0 | |
| Idle | |
| Idle | |
| 48% | |
| 94.44444444444444% | |
| 1.0 | |
| 8m 50s | |
| 0h 36m 46s | |
| 15.0 | |
| 95% | |
| 100% | |
| 0.0 | |
| 17m 29s | |
| 0h 51m 33s | |
| 7.0 | |
| 47% | |
| 87.5% | |
| 1.0 | |
| 8m 53s | |
| 0h 51m 51s | |
| 7.0 | |
| 60% | |
| 85.71428571428571% | |
| 1.0 | |
| 18m 28s | |
| 1h 13m 39s | |
| 8.0 | |
| 79% | |
| 100% | |
| 0.0 | |
| 44m 51s | |
| 3h 9m 39s | |
| 5.0 | |
| 63% | |
| 100% | |
| 0.0 | |
| 13m 41s | |
| 2h 20m 43s | |
| 11.0 | |
| 62% | |
| 100% | |
| 0.0 | |
| 9m 4s | |
| 0h 51m 16s | |
| 12.0 |