138
14.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 3 | |
| 0 | |
| 14.0 | |
| 12.0 | |
| 4.0 | |
| 118 | |
| 20 | |
| 1 | |
| Idle | |
| Idle | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 99% | |
| 100% | |
| 0.0 | |
| 14m 45s | |
| 1h 31m 59s | |
| 10.0 | |
| 69% | |
| 95.23809523809523% | |
| 1.0 | |
| 10m 0s | |
| 2h 28m 16s | |
| 22.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 81% | |
| 95.83333333333334% | |
| 1.0 | |
| 12m 18s | |
| 3h 49m 20s | |
| 25.0 | |
| 92% | |
| 90.9090909090909% | |
| 1.0 | |
| 9m 56s | |
| 4h 27m 57s | |
| 32.0 | |
| 76% | |
| 93.54838709677419% | |
| 1.0 | |
| 11m 58s | |
| 3h 52m 18s | |
| 29.0 |