60
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 4 | |
| 0.0 | |
| 11.0 | |
| 1.0 | |
| 57 | |
| 3 | |
| 0 | |
| Idle | |
| Idle | |
| 63% | |
| 100% | |
| 0.0 | |
| 12m 2s | |
| 1h 26m 18s | |
| 8.0 | |
| 49% | |
| 100% | |
| 0.0 | |
| 5m 23s | |
| 0h 36m 57s | |
| 8.0 | |
| 55% | |
| 100% | |
| 0.0 | |
| 6m 42s | |
| 0h 55m 31s | |
| 12.0 | |
| 33% | |
| 100% | |
| 0.0 | |
| 5m 46s | |
| 0h 39m 34s | |
| 8.0 | |
| 71% | |
| 100% | |
| 0.0 | |
| 11m 38s | |
| 1h 56m 1s | |
| 11.0 | |
| 50% | |
| 100% | |
| 0.0 | |
| 7m 0s | |
| 1h 1m 28s | |
| 10.0 |