94
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 5 | |
| 1 | |
| 0.0 | |
| 9.0 | |
| 6.0 | |
| 74 | |
| 20 | |
| 0 | |
| Idle | |
| Idle | |
| 66% | |
| 100% | |
| 0.0 | |
| 9m 52s | |
| 0h 53m 5s | |
| 13.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 75% | |
| 100% | |
| 0.0 | |
| 12m 40s | |
| 1h 2m 55s | |
| 12.0 | |
| 57% | |
| 100% | |
| 0.0 | |
| 8m 59s | |
| 0h 48m 13s | |
| 12.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 76% | |
| 100% | |
| 0.0 | |
| 13m 15s | |
| 2h 13m 41s | |
| 12.0 | |
| 80% | |
| 100% | |
| 0.0 | |
| 11m 9s | |
| 1h 50m 51s | |
| 25.0 |