151
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 2 | |
| 0 | |
| 0.0 | |
| 14.0 | |
| 10.0 | |
| 105 | |
| 46 | |
| 0 | |
| Idle | |
| Idle | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 97% | |
| 100% | |
| 0.0 | |
| 19m 52s | |
| 2h 57m 42s | |
| 20.0 | |
| 91% | |
| 93.10344827586206% | |
| 1.0 | |
| 17m 55s | |
| 3h 20m 51s | |
| 27.0 | |
| 97% | |
| 100% | |
| 0.0 | |
| 20m 58s | |
| 4h 56m 58s | |
| 31.0 | |
| 91% | |
| 94.11764705882352% | |
| 1.0 | |
| 24m 42s | |
| 4h 5m 27s | |
| 16.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 |