35
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 0 | |
| 0.0 | |
| 10.0 | |
| 3.0 | |
| 31 | |
| 4 | |
| 0 | |
| Idle | |
| Idle | |
| 78% | |
| 100% | |
| 0.0 | |
| 21m 23s | |
| 0h 20m 41s | |
| 2.0 | |
| 0% | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 85% | |
| 100% | |
| 0.0 | |
| 8m 22s | |
| 0h 46m 21s | |
| 9.0 | |
| 66% | |
| 100% | |
| 0.0 | |
| 2m 54s | |
| 0h 2m 44s | |
| 3.0 | |
| 79% | |
| 100% | |
| 0.0 | |
| 10m 14s | |
| 0h 43m 37s | |
| 6.0 | |
| 78% | |
| 100% | |
| 0.0 | |
| 7m 24s | |
| 1h 0m 15s | |
| 11.0 | |
| 92% | |
| 93.10344827586206% | |
| 1.0 | |
| 12m 23s | |
| 3h 29m 33s | |
| 27.0 |