87
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 7 | |
| 1 | |
| 0.0 | |
| 11.0 | |
| 2.0 | |
| 78 | |
| 9 | |
| 0 | |
| Idle | |
| Idle | |
| 67% | |
| 92.3076923076923% | |
| 1.0 | |
| 7m 0s | |
| 0h 51m 23s | |
| 11.0 | |
| 0% | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 71% | |
| 100% | |
| 0.0 | |
| 10m 4s | |
| 1h 19m 44s | |
| 11.0 | |
| 67% | |
| 100% | |
| 0.0 | |
| 8m 25s | |
| 1h 9m 5s | |
| 10.0 | |
| 84% | |
| 100% | |
| 0.0 | |
| 8m 41s | |
| 1h 51m 40s | |
| 17.0 | |
| 75% | |
| 100% | |
| 0.0 | |
| 9m 53s | |
| 1h 27m 39s | |
| 13.0 | |
| 66% | |
| 100% | |
| 0.0 | |
| 8m 2s | |
| 1h 24m 34s | |
| 16.0 |