105
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 5 | |
| 1 | |
| 0.0 | |
| 12.0 | |
| 4.0 | |
| 93 | |
| 12 | |
| 1 | |
| Idle | |
| Idle | |
| 72% | |
| 91.66666666666666% | |
| 1.0 | |
| 13m 49s | |
| 1h 46m 37s | |
| 11.0 | |
| 74% | |
| 100% | |
| 0.0 | |
| 8m 54s | |
| 0h 51m 26s | |
| 8.0 | |
| 66% | |
| 94.73684210526315% | |
| 1.0 | |
| 11m 30s | |
| 2h 17m 41s | |
| 17.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 67% | |
| 94.73684210526315% | |
| 1.0 | |
| 11m 24s | |
| 2h 30m 40s | |
| 19.0 | |
| 84% | |
| 100% | |
| 0.0 | |
| 10m 56s | |
| 1h 56m 47s | |
| 18.0 | |
| 61% | |
| 100% | |
| 0.0 | |
| 10m 58s | |
| 2h 27m 9s | |
| 20.0 |