84
Call Crown Call Crown
Call Crown Call Crown
Call Crown Call Crown
0.0
Agent
Status
Total Jira Tickets
Tickets Resolved
Tickets by Type
Percent Resolved
Auto FLS Idle
Auto Unassign Idle
Calls Handled Avg Call Length Total Talk Time Answer Rate Calls Missed Available %
5
0
0.0
11.0
3.0
75
9
0
Idle
Idle
79%
100%
0.0
19m 40s
2h 32m 27s
10.0
69%
94.73684210526315%
1.0
8m 45s
1h 38m 4s
18.0
59%
94.44444444444444%
1.0
9m 24s
1h 17m 44s
17.0
63%
93.33333333333333%
1.0
8m 10s
1h 19m 26s
15.0
59%
100%
0.0
14m 50s
2h 23m 58s
11.0
68%
100%
0.0
10m 50s
1h 47m 8s
15.0