83
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 7 | |
| 1 | |
| 0.0 | |
| 13.0 | |
| 3.0 | |
| 73 | |
| 10 | |
| 0 | |
| Idle | |
| Idle | |
| 65% | |
| 100% | |
| 0.0 | |
| 5m 32s | |
| 0h 37m 34s | |
| 12.0 | |
| 86% | |
| 100% | |
| 0.0 | |
| 13m 47s | |
| 0h 28m 43s | |
| 3.0 | |
| 90% | |
| 90.0% | |
| 1.0 | |
| 12m 45s | |
| 1h 23m 28s | |
| 9.0 | |
| 75% | |
| 100% | |
| 0.0 | |
| 9m 26s | |
| 1h 4m 55s | |
| 10.0 | |
| 92% | |
| 100% | |
| 0.0 | |
| 18m 26s | |
| 2h 51m 4s | |
| 11.0 | |
| 82% | |
| 70.0% | |
| 3.0 | |
| 10m 0s | |
| 1h 18m 29s | |
| 11.0 | |
| 86% | |
| 100% | |
| 0.0 | |
| 12m 58s | |
| 2h 47m 58s | |
| 17.0 |