94
Call Crown Call Crown
Call Crown Call Crown
Call Crown Call Crown
11.0
Agent
Status
Total Jira Tickets
Tickets Resolved
Tickets by Type
Percent Resolved
Auto FLS Idle
Auto Unassign Idle
Calls Handled Avg Call Length Total Talk Time Answer Rate Calls Missed Available %
6
0
11.0
11.0
3.0
82
12
1
Idle
Idle
55%
100%
0.0
7m 17s
1h 5m 13s
12.0
58%
100%
0.0
8m 47s
0h 29m 10s
4.0
78%
100%
0.0
11m 23s
2h 1m 52s
19.0
51%
100%
0.0
5m 58s
0h 54m 48s
12.0
80%
85.71428571428571%
2.0
13m 23s
2h 52m 53s
17.0
59%
100%
0.0
8m 36s
1h 22m 16s
18.0