0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Assigning Tickets |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Assigning Tickets | |
| 64% | |
| 96.66666666666667% | |
| 1.0 | |
| 8m 22s | |
| 2h 26m 49s | |
| 29.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 58% | |
| 95.0% | |
| 1.0 | |
| 8m 42s | |
| 1h 55m 14s | |
| 19.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 63% | |
| 100% | |
| 0.0 | |
| 11m 38s | |
| 3h 6m 37s | |
| 21.0 | |
| 71% | |
| 93.33333333333333% | |
| 1.0 | |
| 9m 34s | |
| 2h 19m 41s | |
| 18.0 | |
| 72% | |
| 100% | |
| 0.0 | |
| 9m 42s | |
| 3h 1m 16s | |
| 28.0 |