52
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 5 | |
| 1 | |
| 0.0 | |
| 13.0 | |
| 12.0 | |
| 37 | |
| 15 | |
| 0 | |
| Idle | |
| Idle | |
| 97% | |
| 100% | |
| 0.0 | |
| 7m 54s | |
| 0h 9m 21s | |
| 3.0 | |
| 94% | |
| 100% | |
| 0.0 | |
| 12m 54s | |
| 0h 18m 8s | |
| 2.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 98% | |
| 100% | |
| 0.0 | |
| 23m 29s | |
| 1h 20m 30s | |
| 10.0 | |
| 99% | |
| 100% | |
| 0.0 | |
| 34m 35s | |
| 2h 8m 26s | |
| 6.0 | |
| 86% | |
| 100% | |
| 0.0 | |
| 17m 39s | |
| 1h 38m 18s | |
| 16.0 |