0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Creating Ticket |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Creating Ticket | |
| Idle | |
| 60% | |
| 100% | |
| 0.0 | |
| 8m 41s | |
| 2h 15m 25s | |
| 24.0 | |
| 0% | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 76% | |
| 96.7741935483871% | |
| 1.0 | |
| 10m 48s | |
| 2h 38m 4s | |
| 30.0 | |
| 46% | |
| 88.23529411764706% | |
| 2.0 | |
| 6m 11s | |
| 1h 6m 30s | |
| 19.0 | |
| 80% | |
| 94.11764705882352% | |
| 1.0 | |
| 8m 50s | |
| 2h 30m 11s | |
| 24.0 | |
| 77% | |
| 100% | |
| 0.0 | |
| 13m 35s | |
| 3h 22m 48s | |
| 23.0 |