0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Idle | |
| 0% | |
| 100% | |
| 0.0 | |
| 17m 34s | |
| 3h 22m 27s | |
| 28.0 | |
| 100% | |
| 100% | |
| 0.0 | |
| 0.0 | |
| 0h 0m 0s | |
| 0.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 85% | |
| 100% | |
| 0.0 | |
| 16m 19s | |
| 4h 19m 56s | |
| 27.0 | |
| 0% | |
| 94.44444444444444% | |
| 1.0 | |
| 19m 59s | |
| 3h 18m 55s | |
| 17.0 | |
| 84% | |
| 100% | |
| 0.0 | |
| 12m 12s | |
| 3h 21m 52s | |
| 29.0 |