61
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 0 | |
| 0.0 | |
| 12.0 | |
| 2.0 | |
| 53 | |
| 8 | |
| 0 | |
| Idle | |
| Idle | |
| 53% | |
| 88.88888888888889% | |
| 1.0 | |
| 8m 22s | |
| 0h 52m 46s | |
| 9.0 | |
| 97% | |
| 100% | |
| 0.0 | |
| 12m 13s | |
| 0h 8m 36s | |
| 1.0 | |
| 47% | |
| 83.33333333333334% | |
| 1.0 | |
| 8m 54s | |
| 1h 8m 27s | |
| 10.0 | |
| 45% | |
| 81.81818181818183% | |
| 1.0 | |
| 9m 51s | |
| 1h 1m 3s | |
| 9.0 | |
| 62% | |
| 91.66666666666666% | |
| 1.0 | |
| 13m 53s | |
| 2h 3m 25s | |
| 12.0 | |
| 58% | |
| 100% | |
| 0.0 | |
| 11m 18s | |
| 1h 42m 19s | |
| 12.0 |