145
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 3 | |
| 1 | |
| 0.0 | |
| 11.0 | |
| 7.0 | |
| 116 | |
| 29 | |
| 0 | |
| Idle | |
| Idle | |
| 82% | |
| 100% | |
| 0.0 | |
| 8m 41s | |
| 1h 52m 52s | |
| 19.0 | |
| 80% | |
| 100% | |
| 0.0 | |
| 10m 32s | |
| 1h 10m 19s | |
| 11.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 80% | |
| 100% | |
| 0.0 | |
| 13m 57s | |
| 2h 49m 54s | |
| 28.0 | |
| 91% | |
| 100% | |
| 0.0 | |
| 17m 17s | |
| 4h 42m 10s | |
| 25.0 | |
| 87% | |
| 100% | |
| 0.0 | |
| 15m 20s | |
| 3h 48m 54s | |
| 33.0 |