123
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 5 | |
| 1 | |
| 0.0 | |
| 14.0 | |
| 9.0 | |
| 91 | |
| 32 | |
| 0 | |
| Idle | |
| Idle | |
| 89% | |
| 100% | |
| 0.0 | |
| 21m 43s | |
| 2h 38m 34s | |
| 20.0 | |
| 97% | |
| 100% | |
| 0.0 | |
| 29m 52s | |
| 1h 4m 18s | |
| 5.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 89% | |
| 100% | |
| 0.0 | |
| 18m 11s | |
| 3h 42m 49s | |
| 22.0 | |
| 87% | |
| 94.44444444444444% | |
| 1.0 | |
| 19m 59s | |
| 3h 18m 55s | |
| 17.0 | |
| 84% | |
| 100% | |
| 0.0 | |
| 12m 44s | |
| 3h 12m 45s | |
| 27.0 |