137
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 4 | |
| 1 | |
| 0.0 | |
| 12.0 | |
| 7.0 | |
| 108 | |
| 29 | |
| 0 | |
| Idle | |
| Idle | |
| 81% | |
| 100% | |
| 0.0 | |
| 8m 48s | |
| 1h 39m 40s | |
| 17.0 | |
| 82% | |
| 100% | |
| 0.0 | |
| 9m 50s | |
| 0h 53m 46s | |
| 10.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 81% | |
| 100% | |
| 0.0 | |
| 14m 11s | |
| 2h 43m 2s | |
| 27.0 | |
| 91% | |
| 100% | |
| 0.0 | |
| 20m 24s | |
| 4h 39m 48s | |
| 21.0 | |
| 87% | |
| 100% | |
| 0.0 | |
| 15m 20s | |
| 3h 48m 54s | |
| 33.0 |