106
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 7 | |
| 0 | |
| 0.0 | |
| 12.0 | |
| 5.0 | |
| 90 | |
| 16 | |
| 0 | |
| Idle | |
| Idle | |
| 84% | |
| 100% | |
| 0.0 | |
| 13m 11s | |
| 1h 9m 0s | |
| 10.0 | |
| 97% | |
| 100% | |
| 0.0 | |
| 10m 17s | |
| 0h 34m 0s | |
| 7.0 | |
| 86% | |
| 94.11764705882352% | |
| 1.0 | |
| 10m 31s | |
| 1h 10m 31s | |
| 16.0 | |
| 84% | |
| 100% | |
| 0.0 | |
| 8m 8s | |
| 1h 1m 40s | |
| 16.0 | |
| 95% | |
| 100% | |
| 0.0 | |
| 51m 23s | |
| 3h 15m 44s | |
| 4.0 | |
| 90% | |
| 100% | |
| 0.0 | |
| 11m 11s | |
| 2h 18m 5s | |
| 17.0 | |
| 85% | |
| 100% | |
| 0.0 | |
| 10m 35s | |
| 1h 59m 44s | |
| 20.0 |