47
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 5 | |
| 4 | |
| 0.0 | |
| 10.0 | |
| 2.0 | |
| 40 | |
| 7 | |
| 0 | |
| Idle | |
| Idle | |
| 79% | |
| 100% | |
| 0.0 | |
| 13m 15s | |
| 0h 33m 59s | |
| 4.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 64% | |
| 90.0% | |
| 1.0 | |
| 6m 56s | |
| 0h 28m 29s | |
| 9.0 | |
| 58% | |
| 100% | |
| 0.0 | |
| 2m 29s | |
| 0h 9m 52s | |
| 6.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 65% | |
| 100% | |
| 0.0 | |
| 13m 18s | |
| 1h 37m 5s | |
| 8.0 | |
| 70% | |
| 100% | |
| 0.0 | |
| 7m 44s | |
| 1h 3m 37s | |
| 13.0 |