0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Assigning Tickets |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Assigning Tickets | |
| 75% | |
| 100% | |
| 0.0 | |
| 11m 23s | |
| 2h 35m 45s | |
| 30.0 | |
| 70% | |
| 95.23809523809523% | |
| 1.0 | |
| 16m 10s | |
| 1h 48m 58s | |
| 17.0 | |
| 78% | |
| 93.75% | |
| 2.0 | |
| 17m 28s | |
| 3h 6m 3s | |
| 30.0 | |
| 0% | |
| 100% | |
| 0.0 | |
| 10m 30s | |
| 2h 25m 51s | |
| 24.0 | |
| 88% | |
| 80.0% | |
| 3.0 | |
| 22m 50s | |
| 3h 54m 52s | |
| 16.0 | |
| 70% | |
| 100% | |
| 0.0 | |
| 10m 12s | |
| 1h 44m 50s | |
| 12.0 | |
| 72% | |
| 100% | |
| 0.0 | |
| 10m 17s | |
| 2h 31m 11s | |
| 33.0 |