166
1.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 5 | |
| 0 | |
| 1.0 | |
| 13.0 | |
| 10.0 | |
| 114 | |
| 52 | |
| 2 | |
| Idle | |
| Idle | |
| 91% | |
| 100% | |
| 0.0 | |
| 17m 17s | |
| 3h 5m 18s | |
| 20.0 | |
| 94% | |
| 100% | |
| 0.0 | |
| 16m 27s | |
| 2h 0m 0s | |
| 16.0 | |
| 99% | |
| 100% | |
| 0.0 | |
| 26m 52s | |
| 1h 5m 16s | |
| 10.0 | |
| 94% | |
| 100% | |
| 0.0 | |
| 18m 13s | |
| 3h 45m 42s | |
| 22.0 | |
| 96% | |
| 95.23809523809523% | |
| 1.0 | |
| 21m 14s | |
| 4h 28m 53s | |
| 19.0 | |
| 95% | |
| 100% | |
| 0.0 | |
| 14m 2s | |
| 3h 35m 49s | |
| 27.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 |