0
Call Crown Call Crown
Call Crown Call Crown
Call Crown Call Crown
0.0
Agent
Status
Total Jira Tickets
Tickets Resolved
Tickets by Type
Percent Resolved
Auto FLS Idle
Auto Unassign Assigning Tickets
Calls Handled Avg Call Length Total Talk Time Answer Rate Calls Missed Available %
1
0
0.0
0.0
0.0
0
0
0
Idle
Assigning Tickets
54%
100%
0.0
10m 8s
1h 57m 9s
17.0
28%
100%
0.0
12m 34s
0h 3m 28s
1.0
54%
100%
0.0
8m 10s
1h 26m 59s
12.0
27%
88.88888888888889%
1.0
5m 48s
0h 59m 19s
13.0
0%
87.5%
1.0
23m 8s
2h 32m 47s
7.0
70%
100%
0.0
10m 12s
1h 44m 50s
12.0
62%
100%
0.0
11m 17s
2h 43m 12s
20.0