0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Assigning Tickets |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Assigning Tickets | |
| 38% | |
| 100% | |
| 0.0 | |
| 5m 18s | |
| 1h 2m 56s | |
| 18.0 | |
| 74% | |
| 93.75% | |
| 1.0 | |
| 17m 50s | |
| 2h 16m 55s | |
| 16.0 | |
| 74% | |
| 100% | |
| 0.0 | |
| 13m 4s | |
| 3h 0m 30s | |
| 26.0 | |
| 0% | |
| 100% | |
| 0.0 | |
| 4m 32s | |
| 1h 19m 23s | |
| 19.0 | |
| 87% | |
| 100% | |
| 0.0 | |
| 22m 59s | |
| 4h 27m 44s | |
| 15.0 | |
| 65% | |
| 100% | |
| 0.0 | |
| 15m 52s | |
| 3h 20m 3s | |
| 23.0 |