123
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 1 | |
| 1 | |
| 0.0 | |
| 11.0 | |
| 3.0 | |
| 110 | |
| 13 | |
| 0 | |
| Idle | |
| Idle | |
| 48% | |
| 100% | |
| 0.0 | |
| 7m 29s | |
| 1h 38m 31s | |
| 17.0 | |
| 39% | |
| 100% | |
| 0.0 | |
| 7m 44s | |
| 0h 39m 24s | |
| 6.0 | |
| 69% | |
| 95.65217391304348% | |
| 1.0 | |
| 10m 59s | |
| 2h 18m 24s | |
| 22.0 | |
| 36% | |
| 93.33333333333333% | |
| 1.0 | |
| 5m 41s | |
| 1h 11m 8s | |
| 16.0 | |
| 82% | |
| 88.23529411764706% | |
| 2.0 | |
| 13m 51s | |
| 3h 43m 1s | |
| 22.0 | |
| 56% | |
| 100% | |
| 0.0 | |
| 8m 4s | |
| 2h 0m 2s | |
| 27.0 |