149
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 10.0 | |
| 5.0 | |
| 129 | |
| 20 | |
| 0 | |
| Idle | |
| Idle | |
| 56% | |
| 93.33333333333333% | |
| 1.0 | |
| 10m 24s | |
| 1h 52m 8s | |
| 14.0 | |
| 98% | |
| 100% | |
| 0.0 | |
| 20m 12s | |
| 0h 15m 42s | |
| 2.0 | |
| 74% | |
| 91.17647058823529% | |
| 2.0 | |
| 10m 25s | |
| 2h 34m 39s | |
| 31.0 | |
| 47% | |
| 94.44444444444444% | |
| 1.0 | |
| 8m 26s | |
| 1h 40m 37s | |
| 22.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 90% | |
| 100% | |
| 0.0 | |
| 11m 42s | |
| 4h 2m 38s | |
| 27.0 | |
| 79% | |
| 100% | |
| 0.0 | |
| 13m 9s | |
| 3h 38m 17s | |
| 33.0 |