0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Creating Ticket |
| Auto Unassign | Assigning Tickets |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Creating Ticket | |
| Assigning Tickets | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 60% | |
| 95.23809523809523% | |
| 1.0 | |
| 6m 20s | |
| 1h 21m 1s | |
| 20.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 59% | |
| 100% | |
| 0.0 | |
| 14m 50s | |
| 2h 23m 58s | |
| 11.0 | |
| 67% | |
| 95.65217391304348% | |
| 1.0 | |
| 10m 38s | |
| 3h 1m 37s | |
| 22.0 |