70
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 4 | |
| 0 | |
| 0.0 | |
| 10.0 | |
| 3.0 | |
| 61 | |
| 9 | |
| 0 | |
| Idle | |
| Idle | |
| 64% | |
| 100% | |
| 0.0 | |
| 8m 48s | |
| 1h 19m 40s | |
| 11.0 | |
| 88% | |
| 100% | |
| 0.0 | |
| 9m 33s | |
| 0h 32m 42s | |
| 8.0 | |
| 62% | |
| 90.0% | |
| 1.0 | |
| 10m 9s | |
| 1h 52m 33s | |
| 17.0 | |
| 29% | |
| 75.0% | |
| 1.0 | |
| 3m 46s | |
| 0h 23m 48s | |
| 7.0 | |
| 95% | |
| 100% | |
| 0.0 | |
| 7m 39s | |
| 2h 16m 56s | |
| 28.0 | |
| 79% | |
| 100% | |
| 0.0 | |
| 9m 32s | |
| 1h 49m 15s | |
| 18.0 |