0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Idle | |
| 52% | |
| 95.23809523809523% | |
| 1.0 | |
| 7m 47s | |
| 2h 14m 58s | |
| 20.0 | |
| 0% | |
| 100% | |
| 0.0 | |
| 0.0 | |
| 0h 0m 0s | |
| 0.0 | |
| 52% | |
| 93.75% | |
| 1.0 | |
| 8m 50s | |
| 1h 39m 48s | |
| 15.0 | |
| 34% | |
| 100% | |
| 0.0 | |
| 6m 0s | |
| 1h 0m 33s | |
| 15.0 | |
| 50% | |
| 100% | |
| 0.0 | |
| 16m 29s | |
| 1h 34m 54s | |
| 6.0 | |
| 75% | |
| 100% | |
| 0.0 | |
| 6m 41s | |
| 2h 15m 8s | |
| 23.0 | |
| 55% | |
| 100% | |
| 0.0 | |
| 8m 46s | |
| 2h 20m 43s | |
| 21.0 |