0
Call Crown Call Crown
Call Crown Call Crown
Call Crown Call Crown
0.0
Agent
Status
Total Jira Tickets
Tickets Resolved
Tickets by Type
Percent Resolved
Auto FLS Idle
Auto Unassign Assigning Tickets
Calls Handled Avg Call Length Total Talk Time Answer Rate Calls Missed Available %
0
0
0.0
0.0
0.0
0
0
0
Idle
Assigning Tickets
58%
92.3076923076923%
1.0
18m 40s
3h 0m 40s
12.0
0%
100%
0.0
15m 58s
1h 15m 8s
5.0
67%
94.73684210526315%
1.0
11m 46s
3h 11m 0s
18.0
0%
0%
0.0
0.0
0.0
0.0
69%
100%
0.0
13m 7s
3h 59m 40s
21.0
72%
100%
0.0
13m 48s
2h 23m 37s
12.0
71%
92.3076923076923%
1.0
10m 51s
3h 33m 34s
25.0