0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Idle | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 57% | |
| 100% | |
| 0.0 | |
| 11m 57s | |
| 2h 7m 35s | |
| 14.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 65% | |
| 100% | |
| 0.0 | |
| 12m 17s | |
| 2h 25m 50s | |
| 13.0 | |
| 0% | |
| 100% | |
| 0.0 | |
| 13m 8s | |
| 1h 47m 14s | |
| 16.0 |