80
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 5 | |
| 1 | |
| 0.0 | |
| 11.0 | |
| 4.0 | |
| 72 | |
| 8 | |
| 0 | |
| Idle | |
| Idle | |
| 60% | |
| 91.66666666666666% | |
| 1.0 | |
| 9m 18s | |
| 1h 3m 57s | |
| 11.0 | |
| 98% | |
| 100% | |
| 0.0 | |
| 9m 32s | |
| 0h 22m 42s | |
| 4.0 | |
| 77% | |
| 94.73684210526315% | |
| 1.0 | |
| 12m 58s | |
| 1h 55m 45s | |
| 17.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 79% | |
| 100% | |
| 0.0 | |
| 12m 6s | |
| 2h 23m 53s | |
| 19.0 | |
| 84% | |
| 100% | |
| 0.0 | |
| 11m 45s | |
| 2h 31m 18s | |
| 20.0 |