69
18.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 4 | |
| 0 | |
| 18.0 | |
| 7.0 | |
| 17.0 | |
| 37 | |
| 32 | |
| 16 | |
| Idle | |
| Idle | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 97% | |
| 100% | |
| 0.0 | |
| 22m 53s | |
| 0h 23m 51s | |
| 6.0 | |
| 97% | |
| 100% | |
| 0.0 | |
| 20m 22s | |
| 0h 51m 26s | |
| 15.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 98% | |
| 100% | |
| 0.0 | |
| 15m 3s | |
| 1h 5m 54s | |
| 9.0 | |
| 96% | |
| 100% | |
| 0.0 | |
| 21m 35s | |
| 0h 20m 11s | |
| 7.0 |