79
9.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 5 | |
| 0 | |
| 9.0 | |
| 11.0 | |
| 9.0 | |
| 43 | |
| 36 | |
| 4 | |
| Idle | |
| Idle | |
| 97% | |
| 100% | |
| 0.0 | |
| 14m 5s | |
| 0h 17m 59s | |
| 6.0 | |
| 97% | |
| 100% | |
| 0.0 | |
| 12m 20s | |
| 0h 11m 57s | |
| 3.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 98% | |
| 100% | |
| 0.0 | |
| 18m 46s | |
| 1h 26m 38s | |
| 9.0 | |
| 98% | |
| 90.0% | |
| 1.0 | |
| 20m 53s | |
| 1h 12m 33s | |
| 8.0 | |
| 95% | |
| 94.73684210526315% | |
| 1.0 | |
| 14m 30s | |
| 1h 43m 0s | |
| 17.0 |