89
4.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 0 | |
| 4.0 | |
| 11.0 | |
| 3.0 | |
| 75 | |
| 14 | |
| 1 | |
| Idle | |
| Idle | |
| 55% | |
| 100% | |
| 0.0 | |
| 11m 55s | |
| 0h 54m 55s | |
| 7.0 | |
| 89% | |
| 100% | |
| 0.0 | |
| 9m 11s | |
| 1h 14m 15s | |
| 12.0 | |
| 59% | |
| 89.47368421052632% | |
| 1.0 | |
| 8m 6s | |
| 1h 23m 6s | |
| 17.0 | |
| 58% | |
| 100% | |
| 0.0 | |
| 6m 22s | |
| 1h 2m 16s | |
| 13.0 | |
| 62% | |
| 88.88888888888889% | |
| 1.0 | |
| 11m 15s | |
| 1h 27m 59s | |
| 9.0 | |
| 79% | |
| 100% | |
| 0.0 | |
| 10m 18s | |
| 2h 5m 15s | |
| 17.0 |