0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Assigning Tickets |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Assigning Tickets | |
| 0% | |
| 100% | |
| 0.0 | |
| 19m 33s | |
| 1h 51m 37s | |
| 7.0 | |
| 0% | |
| 100% | |
| 0.0 | |
| 11m 18s | |
| 1h 12m 46s | |
| 7.0 | |
| 30% | |
| 90.9090909090909% | |
| 1.0 | |
| 11m 32s | |
| 1h 5m 34s | |
| 10.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 52% | |
| 90.0% | |
| 1.0 | |
| 10m 29s | |
| 2h 8m 5s | |
| 15.0 | |
| 37% | |
| 100% | |
| 0.0 | |
| 12m 33s | |
| 1h 36m 53s | |
| 9.0 |