0
Call Crown Call Crown
Call Crown Call Crown
Call Crown Call Crown
0.0
Agent
Status
Total Jira Tickets
Tickets Resolved
Tickets by Type
Percent Resolved
Auto FLS Idle
Auto Unassign Idle
Calls Handled Avg Call Length Total Talk Time Answer Rate Calls Missed Available %
0
0
0.0
0.0
0.0
0
0
0
Idle
Idle
56%
85.71428571428571%
2.0
10m 15s
2h 16m 9s
18.0
98%
100%
0.0
20m 7s
0h 24m 6s
2.0
60%
94.44444444444444%
1.0
10m 47s
2h 8m 37s
17.0
0%
92.85714285714286%
1.0
5m 18s
0h 56m 23s
18.0
76%
100%
0.0
12m 48s
3h 4m 22s
18.0
61%
100%
0.0
10m 56s
2h 41m 20s
23.0