86
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 7 | |
| 4 | |
| 0.0 | |
| 12.0 | |
| 2.0 | |
| 80 | |
| 6 | |
| 0 | |
| Idle | |
| Idle | |
| 58% | |
| 100% | |
| 0.0 | |
| 11m 33s | |
| 1h 46m 7s | |
| 11.0 | |
| 73% | |
| 100% | |
| 0.0 | |
| 7m 3s | |
| 0h 6m 21s | |
| 1.0 | |
| 53% | |
| 100% | |
| 0.0 | |
| 8m 19s | |
| 1h 27m 43s | |
| 15.0 | |
| 40% | |
| 100% | |
| 0.0 | |
| 6m 17s | |
| 1h 9m 48s | |
| 11.0 | |
| 70% | |
| 100% | |
| 0.0 | |
| 20m 20s | |
| 2h 56m 57s | |
| 8.0 | |
| 58% | |
| 100% | |
| 0.0 | |
| 6m 30s | |
| 1h 28m 13s | |
| 18.0 | |
| 56% | |
| 100% | |
| 0.0 | |
| 8m 46s | |
| 1h 46m 32s | |
| 16.0 |