0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Idle | |
| 0% | |
| 92.85714285714286% | |
| 1.0 | |
| 12m 35s | |
| 2h 33m 1s | |
| 13.0 | |
| 72% | |
| 100% | |
| 0.0 | |
| 13m 8s | |
| 2h 14m 25s | |
| 16.0 | |
| 57% | |
| 100% | |
| 0.0 | |
| 8m 28s | |
| 0h 52m 38s | |
| 12.0 | |
| 0% | |
| 100% | |
| 0.0 | |
| 3m 35s | |
| 0h 41m 54s | |
| 19.0 | |
| 89% | |
| 100% | |
| 0.0 | |
| 10m 39s | |
| 3h 26m 43s | |
| 23.0 | |
| 0% | |
| 100% | |
| 0.0 | |
| 9m 27s | |
| 2h 18m 35s | |
| 21.0 |