83
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 0 | |
| 0.0 | |
| 9.0 | |
| 1.0 | |
| 78 | |
| 5 | |
| 0 | |
| Idle | |
| Idle | |
| 44% | |
| 100% | |
| 0.0 | |
| 4m 2s | |
| 0h 38m 18s | |
| 12.0 | |
| 46% | |
| 100% | |
| 0.0 | |
| 3m 52s | |
| 0h 33m 48s | |
| 11.0 | |
| 50% | |
| 100% | |
| 0.0 | |
| 6m 39s | |
| 1h 19m 28s | |
| 14.0 | |
| 45% | |
| 100% | |
| 0.0 | |
| 6m 29s | |
| 0h 54m 5s | |
| 10.0 | |
| 58% | |
| 88.88888888888889% | |
| 1.0 | |
| 7m 29s | |
| 1h 36m 0s | |
| 14.0 | |
| 53% | |
| 100% | |
| 0.0 | |
| 3m 59s | |
| 0h 41m 33s | |
| 17.0 |