0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Idle | |
| 80% | |
| 100% | |
| 0.0 | |
| 18m 24s | |
| 2h 48m 50s | |
| 13.0 | |
| 71% | |
| 100% | |
| 0.0 | |
| 13m 35s | |
| 1h 44m 15s | |
| 13.0 | |
| 71% | |
| 92.3076923076923% | |
| 1.0 | |
| 9m 3s | |
| 2h 17m 6s | |
| 24.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 79% | |
| 100% | |
| 0.0 | |
| 14m 20s | |
| 4h 18m 37s | |
| 25.0 | |
| 78% | |
| 88.88888888888889% | |
| 2.0 | |
| 10m 54s | |
| 3h 6m 1s | |
| 21.0 | |
| 86% | |
| 100% | |
| 0.0 | |
| 12m 58s | |
| 4h 21m 27s | |
| 29.0 |