78
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 1 | |
| 0.0 | |
| 11.0 | |
| 4.0 | |
| 70 | |
| 8 | |
| 0 | |
| Idle | |
| Idle | |
| 73% | |
| 100% | |
| 0.0 | |
| 8m 54s | |
| 0h 52m 20s | |
| 11.0 | |
| 97% | |
| 100% | |
| 0.0 | |
| 10m 20s | |
| 0h 23m 57s | |
| 5.0 | |
| 89% | |
| 100% | |
| 0.0 | |
| 11m 8s | |
| 1h 45m 42s | |
| 15.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 85% | |
| 91.66666666666666% | |
| 1.0 | |
| 14m 33s | |
| 2h 18m 43s | |
| 12.0 | |
| 77% | |
| 81.81818181818183% | |
| 1.0 | |
| 8m 34s | |
| 1h 35m 15s | |
| 13.0 | |
| 89% | |
| 100% | |
| 0.0 | |
| 12m 33s | |
| 1h 47m 29s | |
| 13.0 |