0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Assigning Tickets |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Assigning Tickets | |
| 53% | |
| 100% | |
| 0.0 | |
| 16m 39s | |
| 2h 35m 3s | |
| 11.0 | |
| 44% | |
| 100% | |
| 0.0 | |
| 11m 32s | |
| 1h 1m 42s | |
| 6.0 | |
| 50% | |
| 86.66666666666667% | |
| 2.0 | |
| 11m 12s | |
| 1h 58m 50s | |
| 13.0 | |
| 47% | |
| 94.11764705882352% | |
| 1.0 | |
| 7m 10s | |
| 1h 43m 57s | |
| 20.0 | |
| 60% | |
| 100% | |
| 0.0 | |
| 19m 19s | |
| 3h 35m 19s | |
| 12.0 | |
| 67% | |
| 100% | |
| 0.0 | |
| 11m 13s | |
| 1h 23m 48s | |
| 9.0 | |
| 60% | |
| 100% | |
| 0.0 | |
| 14m 3s | |
| 3h 11m 1s | |
| 21.0 |