142
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 3 | |
| 3 | |
| 0.0 | |
| 14.0 | |
| 5.0 | |
| 109 | |
| 33 | |
| 0 | |
| Idle | |
| Idle | |
| 80% | |
| 84.21052631578947% | |
| 2.0 | |
| 17m 0s | |
| 3h 5m 48s | |
| 16.0 | |
| 80% | |
| 100% | |
| 0.0 | |
| 16m 28s | |
| 1h 4m 37s | |
| 7.0 | |
| 88% | |
| 95.23809523809523% | |
| 1.0 | |
| 13m 51s | |
| 2h 48m 44s | |
| 21.0 | |
| 86% | |
| 100% | |
| 0.0 | |
| 18m 2s | |
| 4h 23m 41s | |
| 21.0 | |
| 87% | |
| 71.42857142857143% | |
| 2.0 | |
| 13m 1s | |
| 2h 45m 15s | |
| 16.0 | |
| 89% | |
| 100% | |
| 0.0 | |
| 14m 40s | |
| 4h 19m 7s | |
| 28.0 |