99
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 5 | |
| 3 | |
| 0.0 | |
| 11.0 | |
| 2.0 | |
| 81 | |
| 18 | |
| 0 | |
| Idle | |
| Idle | |
| 82% | |
| 100% | |
| 0.0 | |
| 13m 6s | |
| 2h 12m 1s | |
| 14.0 | |
| 89% | |
| 100% | |
| 0.0 | |
| 14m 55s | |
| 1h 45m 12s | |
| 10.0 | |
| 69% | |
| 94.44444444444444% | |
| 1.0 | |
| 13m 49s | |
| 2h 34m 53s | |
| 17.0 | |
| 69% | |
| 100% | |
| 0.0 | |
| 8m 38s | |
| 1h 19m 29s | |
| 14.0 | |
| 77% | |
| 88.88888888888889% | |
| 2.0 | |
| 8m 36s | |
| 2h 26m 57s | |
| 21.0 | |
| 69% | |
| 100% | |
| 0.0 | |
| 6m 23s | |
| 1h 42m 50s | |
| 22.0 |