88
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 5 | |
| 0 | |
| 0.0 | |
| 11.0 | |
| 3.0 | |
| 74 | |
| 14 | |
| 0 | |
| Idle | |
| Idle | |
| 73% | |
| 100% | |
| 0.0 | |
| 8m 37s | |
| 1h 36m 6s | |
| 19.0 | |
| 73% | |
| 100% | |
| 0.0 | |
| 9m 58s | |
| 0h 43m 9s | |
| 8.0 | |
| 70% | |
| 100% | |
| 0.0 | |
| 12m 51s | |
| 2h 11m 58s | |
| 13.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 58% | |
| 86.66666666666667% | |
| 1.0 | |
| 8m 19s | |
| 1h 52m 5s | |
| 16.0 | |
| 86% | |
| 100% | |
| 0.0 | |
| 7m 44s | |
| 1h 20m 39s | |
| 18.0 |