80
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 7 | |
| 2 | |
| 0.0 | |
| 11.0 | |
| 2.0 | |
| 72 | |
| 8 | |
| 0 | |
| Idle | |
| Idle | |
| 61% | |
| 91.66666666666666% | |
| 1.0 | |
| 10m 13s | |
| 1h 41m 40s | |
| 11.0 | |
| 0% | |
| 100% | |
| 0.0 | |
| 0.0 | |
| 0h 0m 0s | |
| 0.0 | |
| 57% | |
| 100% | |
| 0.0 | |
| 5m 38s | |
| 0h 42m 57s | |
| 12.0 | |
| 52% | |
| 100% | |
| 0.0 | |
| 6m 35s | |
| 0h 57m 23s | |
| 13.0 | |
| 70% | |
| 100% | |
| 0.0 | |
| 18m 5s | |
| 0h 35m 14s | |
| 2.0 | |
| 80% | |
| 100% | |
| 0.0 | |
| 7m 24s | |
| 1h 57m 30s | |
| 18.0 | |
| 65% | |
| 100% | |
| 0.0 | |
| 7m 55s | |
| 1h 27m 19s | |
| 16.0 |