145
2.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 1 | |
| 2.0 | |
| 11.0 | |
| 4.0 | |
| 118 | |
| 27 | |
| 1 | |
| Idle | |
| Idle | |
| 81% | |
| 100% | |
| 0.0 | |
| 18m 58s | |
| 2h 30m 38s | |
| 10.0 | |
| 77% | |
| 100% | |
| 0.0 | |
| 9m 32s | |
| 1h 11m 22s | |
| 18.0 | |
| 79% | |
| 100% | |
| 0.0 | |
| 13m 50s | |
| 2h 12m 7s | |
| 16.0 | |
| 73% | |
| 100% | |
| 0.0 | |
| 7m 12s | |
| 1h 39m 8s | |
| 20.0 | |
| 91% | |
| 100% | |
| 0.0 | |
| 11m 27s | |
| 3h 2m 35s | |
| 27.0 | |
| 83% | |
| 100% | |
| 0.0 | |
| 11m 11s | |
| 2h 26m 56s | |
| 24.0 |