72
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 7 | |
| 2 | |
| 0.0 | |
| 13.0 | |
| 4.0 | |
| 61 | |
| 11 | |
| 0 | |
| Idle | |
| Idle | |
| 82% | |
| 100% | |
| 0.0 | |
| 12m 33s | |
| 1h 34m 45s | |
| 10.0 | |
| 97% | |
| 100% | |
| 0.0 | |
| 9m 44s | |
| 0h 15m 49s | |
| 5.0 | |
| 73% | |
| 100% | |
| 0.0 | |
| 15m 30s | |
| 0h 54m 34s | |
| 5.0 | |
| 75% | |
| 100% | |
| 0.0 | |
| 8m 10s | |
| 0h 43m 1s | |
| 7.0 | |
| 80% | |
| 100% | |
| 0.0 | |
| 15m 48s | |
| 1h 46m 37s | |
| 9.0 | |
| 84% | |
| 90.0% | |
| 1.0 | |
| 15m 37s | |
| 1h 46m 21s | |
| 9.0 | |
| 79% | |
| 100% | |
| 0.0 | |
| 13m 8s | |
| 1h 57m 42s | |
| 15.0 |