56
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 1 | |
| 0.0 | |
| 10.0 | |
| 4.0 | |
| 52 | |
| 4 | |
| 0 | |
| Idle | |
| Idle | |
| 21% | |
| 100% | |
| 0.0 | |
| 10m 10s | |
| 0h 13m 13s | |
| 5.0 | |
| 67% | |
| 100% | |
| 0.0 | |
| 32m 15s | |
| 0h 40m 1s | |
| 3.0 | |
| 39% | |
| 100% | |
| 0.0 | |
| 5m 24s | |
| 0h 43m 5s | |
| 14.0 | |
| 23% | |
| 100% | |
| 0.0 | |
| 2m 49s | |
| 0h 15m 53s | |
| 7.0 | |
| 73% | |
| 83.33333333333334% | |
| 1.0 | |
| 9m 16s | |
| 2h 9m 45s | |
| 16.0 | |
| 32% | |
| 100% | |
| 0.0 | |
| 10m 24s | |
| 0h 45m 23s | |
| 7.0 |