94
5.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 7 | |
| 0 | |
| 5.0 | |
| 13.0 | |
| 5.0 | |
| 81 | |
| 13 | |
| 2 | |
| Idle | |
| Idle | |
| 88% | |
| 100% | |
| 0.0 | |
| 16m 41s | |
| 2h 1m 44s | |
| 12.0 | |
| 96% | |
| 100% | |
| 0.0 | |
| 8m 28s | |
| 0h 28m 3s | |
| 8.0 | |
| 85% | |
| 100% | |
| 0.0 | |
| 13m 2s | |
| 1h 48m 37s | |
| 14.0 | |
| 90% | |
| 100% | |
| 0.0 | |
| 19m 19s | |
| 1h 22m 5s | |
| 6.0 | |
| 86% | |
| 100% | |
| 0.0 | |
| 19m 34s | |
| 2h 25m 19s | |
| 12.0 | |
| 83% | |
| 90.0% | |
| 1.0 | |
| 15m 15s | |
| 2h 29m 21s | |
| 12.0 | |
| 82% | |
| 100% | |
| 0.0 | |
| 13m 38s | |
| 2h 30m 36s | |
| 17.0 |