124
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 12.0 | |
| 1.0 | |
| 120 | |
| 4 | |
| 0 | |
| Idle | |
| Idle | |
| 63% | |
| 100% | |
| 0.0 | |
| 10m 12s | |
| 2h 34m 44s | |
| 18.0 | |
| 34% | |
| 100% | |
| 0.0 | |
| 12m 5s | |
| 0h 47m 23s | |
| 5.0 | |
| 43% | |
| 89.47368421052632% | |
| 2.0 | |
| 5m 54s | |
| 1h 25m 19s | |
| 18.0 | |
| 45% | |
| 85.0% | |
| 2.0 | |
| 6m 16s | |
| 1h 39m 16s | |
| 20.0 | |
| 71% | |
| 100% | |
| 0.0 | |
| 17m 40s | |
| 4h 21m 32s | |
| 16.0 | |
| 55% | |
| 92.3076923076923% | |
| 1.0 | |
| 5m 53s | |
| 1h 37m 12s | |
| 20.0 | |
| 62% | |
| 100% | |
| 0.0 | |
| 7m 15s | |
| 2h 21m 57s | |
| 23.0 |