61
13.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 7 | |
| 1 | |
| 13.0 | |
| 12.0 | |
| 3.0 | |
| 50 | |
| 11 | |
| 2 | |
| Idle | |
| Idle | |
| 66% | |
| 100% | |
| 0.0 | |
| 7m 31s | |
| 0h 33m 5s | |
| 5.0 | |
| 76% | |
| 100% | |
| 0.0 | |
| 11m 28s | |
| 0h 0m 29s | |
| 1.0 | |
| 70% | |
| 85.71428571428571% | |
| 1.0 | |
| 13m 34s | |
| 1h 9m 11s | |
| 6.0 | |
| 81% | |
| 100% | |
| 0.0 | |
| 8m 12s | |
| 0h 42m 4s | |
| 9.0 | |
| 81% | |
| 87.5% | |
| 1.0 | |
| 15m 25s | |
| 1h 24m 51s | |
| 6.0 | |
| 65% | |
| 100% | |
| 0.0 | |
| 8m 32s | |
| 1h 24m 23s | |
| 12.0 | |
| 61% | |
| 100% | |
| 0.0 | |
| 11m 26s | |
| 0h 58m 10s | |
| 11.0 |