0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Assigning Tickets |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 1 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Assigning Tickets | |
| 54% | |
| 100% | |
| 0.0 | |
| 10m 8s | |
| 1h 57m 9s | |
| 17.0 | |
| 28% | |
| 100% | |
| 0.0 | |
| 12m 34s | |
| 0h 3m 28s | |
| 1.0 | |
| 54% | |
| 100% | |
| 0.0 | |
| 8m 10s | |
| 1h 26m 59s | |
| 12.0 | |
| 27% | |
| 88.88888888888889% | |
| 1.0 | |
| 5m 48s | |
| 0h 59m 19s | |
| 13.0 | |
| 0% | |
| 87.5% | |
| 1.0 | |
| 23m 8s | |
| 2h 32m 47s | |
| 7.0 | |
| 70% | |
| 100% | |
| 0.0 | |
| 10m 12s | |
| 1h 44m 50s | |
| 12.0 | |
| 62% | |
| 100% | |
| 0.0 | |
| 11m 17s | |
| 2h 43m 12s | |
| 20.0 |