138
Call Crown Call Crown
Call Crown Call Crown
Call Crown Call Crown
14.0
Agent
Status
Total Jira Tickets
Tickets Resolved
Tickets by Type
Percent Resolved
Auto FLS Idle
Auto Unassign Idle
Calls Handled Avg Call Length Total Talk Time Answer Rate Calls Missed Available %
3
0
14.0
12.0
4.0
118
20
1
Idle
Idle
0.0
0%
0.0
0.0
0.0
0.0
99%
100%
0.0
14m 45s
1h 31m 59s
10.0
69%
95.23809523809523%
1.0
10m 0s
2h 28m 16s
22.0
0.0
0%
0.0
0.0
0.0
0.0
81%
95.83333333333334%
1.0
12m 18s
3h 49m 20s
25.0
92%
90.9090909090909%
1.0
9m 56s
4h 27m 57s
32.0
76%
93.54838709677419%
1.0
11m 58s
3h 52m 18s
29.0