105
Call Crown Call Crown
Call Crown Call Crown
Call Crown Call Crown
0.0
Agent
Status
Total Jira Tickets
Tickets Resolved
Tickets by Type
Percent Resolved
Auto FLS Idle
Auto Unassign Idle
Calls Handled Avg Call Length Total Talk Time Answer Rate Calls Missed Available %
0
0
0.0
10.0
2.0
100
5
0
Idle
Idle
0.0
0%
0.0
0.0
0.0
0.0
0%
100%
0.0
8m 45s
1h 25m 11s
14.0
55%
94.44444444444444%
1.0
8m 48s
2h 11m 50s
18.0
0%
100%
0.0
6m 51s
1h 36m 27s
20.0
59%
100%
0.0
7m 50s
2h 16m 19s
25.0
0%
100%
0.0
7m 1s
2h 5m 8s
22.0