95
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 5 | |
| 2 | |
| 0.0 | |
| 11.0 | |
| 3.0 | |
| 83 | |
| 12 | |
| 0 | |
| Idle | |
| Idle | |
| 79% | |
| 100% | |
| 0.0 | |
| 8m 20s | |
| 1h 39m 25s | |
| 21.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 74% | |
| 100% | |
| 0.0 | |
| 9m 40s | |
| 1h 32m 46s | |
| 14.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 77% | |
| 100% | |
| 0.0 | |
| 12m 28s | |
| 2h 4m 38s | |
| 14.0 | |
| 73% | |
| 92.3076923076923% | |
| 1.0 | |
| 12m 24s | |
| 1h 58m 35s | |
| 12.0 | |
| 79% | |
| 100% | |
| 0.0 | |
| 7m 55s | |
| 1h 34m 25s | |
| 22.0 |