79
5.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 0 | |
| 5.0 | |
| 10.0 | |
| 3.0 | |
| 75 | |
| 4 | |
| 1 | |
| Idle | |
| Idle | |
| 56% | |
| 100% | |
| 0.0 | |
| 8m 32s | |
| 1h 24m 45s | |
| 12.0 | |
| 0% | |
| 100% | |
| 0.0 | |
| 17m 29s | |
| 0h 17m 20s | |
| 1.0 | |
| 69% | |
| 100% | |
| 0.0 | |
| 9m 50s | |
| 1h 36m 10s | |
| 17.0 | |
| 45% | |
| 90.9090909090909% | |
| 1.0 | |
| 4m 59s | |
| 0h 45m 47s | |
| 11.0 | |
| 86% | |
| 92.3076923076923% | |
| 1.0 | |
| 9m 48s | |
| 2h 24m 41s | |
| 21.0 | |
| 47% | |
| 100% | |
| 0.0 | |
| 8m 27s | |
| 0h 56m 41s | |
| 13.0 |