0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 1 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Idle | |
| 0% | |
| 100% | |
| 0.0 | |
| 6m 35s | |
| 1h 59m 33s | |
| 29.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 55% | |
| 100% | |
| 0.0 | |
| 8m 2s | |
| 1h 42m 54s | |
| 16.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0% | |
| 100% | |
| 0.0 | |
| 0.0 | |
| 0h 0m 0s | |
| 0.0 | |
| 78% | |
| 87.5% | |
| 1.0 | |
| 11m 13s | |
| 2h 56m 10s | |
| 19.0 | |
| 65% | |
| 100% | |
| 0.0 | |
| 9m 37s | |
| 2h 51m 58s | |
| 24.0 |