0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Idle | |
| 54% | |
| 100% | |
| 0.0 | |
| 7m 31s | |
| 1h 35m 34s | |
| 19.0 | |
| 48% | |
| 100% | |
| 0.0 | |
| 7m 56s | |
| 0h 37m 37s | |
| 9.0 | |
| 55% | |
| 94.73684210526315% | |
| 1.0 | |
| 9m 43s | |
| 1h 30m 12s | |
| 18.0 | |
| 43% | |
| 90.0% | |
| 1.0 | |
| 7m 3s | |
| 1h 55m 13s | |
| 24.0 | |
| 80% | |
| 100% | |
| 0.0 | |
| 14m 56s | |
| 3h 49m 3s | |
| 18.0 | |
| 58% | |
| 92.85714285714286% | |
| 1.0 | |
| 9m 48s | |
| 2h 29m 47s | |
| 26.0 |