0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Idle | |
| 49% | |
| 100% | |
| 0.0 | |
| 12m 49s | |
| 2h 32m 24s | |
| 13.0 | |
| 40% | |
| 100% | |
| 0.0 | |
| 5m 57s | |
| 0h 57m 14s | |
| 11.0 | |
| 46% | |
| 100% | |
| 0.0 | |
| 5m 41s | |
| 1h 12m 34s | |
| 18.0 | |
| 0% | |
| 100% | |
| 0.0 | |
| 4m 55s | |
| 1h 7m 14s | |
| 16.0 | |
| 65% | |
| 100% | |
| 0.0 | |
| 9m 24s | |
| 2h 47m 41s | |
| 20.0 | |
| 39% | |
| 100% | |
| 0.0 | |
| 6m 35s | |
| 1h 27m 59s | |
| 16.0 |