76
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 1 | |
| 0.0 | |
| 11.0 | |
| 1.0 | |
| 72 | |
| 4 | |
| 0 | |
| Idle | |
| Idle | |
| 59% | |
| 100% | |
| 0.0 | |
| 12m 50s | |
| 1h 48m 52s | |
| 9.0 | |
| 57% | |
| 100% | |
| 0.0 | |
| 6m 15s | |
| 0h 54m 48s | |
| 11.0 | |
| 58% | |
| 100% | |
| 0.0 | |
| 10m 20s | |
| 1h 41m 24s | |
| 12.0 | |
| 43% | |
| 100% | |
| 0.0 | |
| 4m 43s | |
| 0h 51m 23s | |
| 13.0 | |
| 72% | |
| 100% | |
| 0.0 | |
| 8m 25s | |
| 1h 30m 51s | |
| 15.0 | |
| 57% | |
| 100% | |
| 0.0 | |
| 8m 2s | |
| 1h 17m 56s | |
| 12.0 |