0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Assigning Tickets |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Assigning Tickets | |
| 98% | |
| 100% | |
| 0.0 | |
| 32m 55s | |
| 5h 32m 1s | |
| 19.0 | |
| 95% | |
| 100% | |
| 0.0 | |
| 23m 42s | |
| 4h 21m 48s | |
| 34.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 97% | |
| 93.93939393939394% | |
| 1.0 | |
| 24m 28s | |
| 4h 22m 28s | |
| 33.0 | |
| 98% | |
| 100% | |
| 0.0 | |
| 20m 35s | |
| 4h 3m 10s | |
| 32.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 |