54
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 7 | |
| 1 | |
| 0.0 | |
| 15.0 | |
| 5.0 | |
| 48 | |
| 6 | |
| 0 | |
| Idle | |
| Idle | |
| 83% | |
| 100% | |
| 0.0 | |
| 14m 3s | |
| 0h 57m 33s | |
| 7.0 | |
| 0% | |
| 100% | |
| 0.0 | |
| 0.0 | |
| 0h 0m 0s | |
| 0.0 | |
| 86% | |
| 100% | |
| 0.0 | |
| 18m 21s | |
| 1h 45m 27s | |
| 7.0 | |
| 65% | |
| 100% | |
| 0.0 | |
| 7m 26s | |
| 0h 18m 50s | |
| 5.0 | |
| 92% | |
| 100% | |
| 0.0 | |
| 28m 20s | |
| 1h 22m 54s | |
| 4.0 | |
| 84% | |
| 81.81818181818183% | |
| 2.0 | |
| 13m 12s | |
| 1h 44m 21s | |
| 13.0 | |
| 93% | |
| 100% | |
| 0.0 | |
| 16m 30s | |
| 2h 16m 19s | |
| 12.0 |