89
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 5 | |
| 3 | |
| 0.0 | |
| 11.0 | |
| 2.0 | |
| 79 | |
| 10 | |
| 0 | |
| Idle | |
| Idle | |
| 65% | |
| 100% | |
| 0.0 | |
| 9m 28s | |
| 1h 59m 0s | |
| 15.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 56% | |
| 100% | |
| 0.0 | |
| 11m 29s | |
| 1h 40m 5s | |
| 15.0 | |
| 58% | |
| 100% | |
| 0.0 | |
| 7m 43s | |
| 0h 45m 50s | |
| 7.0 | |
| 72% | |
| 100% | |
| 0.0 | |
| 8m 3s | |
| 3h 0m 26s | |
| 24.0 | |
| 64% | |
| 100% | |
| 0.0 | |
| 9m 14s | |
| 1h 50m 43s | |
| 18.0 |