95
7.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 0 | |
| 7.0 | |
| 11.0 | |
| 8.0 | |
| 76 | |
| 19 | |
| 3 | |
| Idle | |
| Idle | |
| 97% | |
| 100% | |
| 0.0 | |
| 14m 15s | |
| 1h 31m 28s | |
| 11.0 | |
| 98% | |
| 100% | |
| 0.0 | |
| 13m 39s | |
| 0h 42m 34s | |
| 7.0 | |
| 98% | |
| 100% | |
| 0.0 | |
| 17m 11s | |
| 1h 43m 25s | |
| 18.0 | |
| 97% | |
| 100% | |
| 0.0 | |
| 12m 8s | |
| 0h 44m 36s | |
| 10.0 | |
| 98% | |
| 100% | |
| 0.0 | |
| 21m 9s | |
| 2h 19m 37s | |
| 10.0 | |
| 96% | |
| 100% | |
| 0.0 | |
| 14m 45s | |
| 2h 13m 16s | |
| 17.0 | |
| 92% | |
| 93.10344827586206% | |
| 1.0 | |
| 12m 23s | |
| 3h 29m 33s | |
| 27.0 |