157
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 4 | |
| 1 | |
| 0.0 | |
| 13.0 | |
| 6.0 | |
| 132 | |
| 25 | |
| 0 | |
| Idle | |
| Idle | |
| 86% | |
| 100% | |
| 0.0 | |
| 12m 36s | |
| 3h 10m 18s | |
| 26.0 | |
| 77% | |
| 100% | |
| 0.0 | |
| 12m 9s | |
| 1h 50m 9s | |
| 16.0 | |
| 81% | |
| 95.65217391304348% | |
| 1.0 | |
| 12m 27s | |
| 2h 26m 47s | |
| 24.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 94% | |
| 100% | |
| 0.0 | |
| 21m 22s | |
| 4h 37m 11s | |
| 19.0 | |
| 92% | |
| 100% | |
| 0.0 | |
| 14m 23s | |
| 3h 24m 49s | |
| 23.0 | |
| 85% | |
| 100% | |
| 0.0 | |
| 15m 25s | |
| 4h 20m 28s | |
| 24.0 |