0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Assigning Tickets |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Assigning Tickets | |
| 84% | |
| 100% | |
| 0.0 | |
| 12m 17s | |
| 3h 22m 49s | |
| 33.0 | |
| 86% | |
| 92.85714285714286% | |
| 1.0 | |
| 19m 6s | |
| 1h 33m 15s | |
| 13.0 | |
| 93% | |
| 96.875% | |
| 1.0 | |
| 16m 15s | |
| 3h 45m 9s | |
| 31.0 | |
| 71% | |
| 95.83333333333334% | |
| 1.0 | |
| 12m 20s | |
| 2h 57m 55s | |
| 28.0 | |
| 0% | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 95% | |
| 95.23809523809523% | |
| 1.0 | |
| 11m 11s | |
| 3h 24m 30s | |
| 31.0 | |
| 72% | |
| 100% | |
| 0.0 | |
| 10m 17s | |
| 2h 31m 11s | |
| 33.0 |