0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Idle | |
| 56% | |
| 100% | |
| 0.0 | |
| 15m 27s | |
| 2h 52m 27s | |
| 14.0 | |
| 33% | |
| 100% | |
| 0.0 | |
| 10m 31s | |
| 0h 37m 34s | |
| 9.0 | |
| 45% | |
| 100% | |
| 0.0 | |
| 11m 25s | |
| 1h 27m 41s | |
| 13.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 62% | |
| 100% | |
| 0.0 | |
| 16m 2s | |
| 2h 45m 25s | |
| 14.0 | |
| 75% | |
| 100% | |
| 0.0 | |
| 12m 44s | |
| 2h 7m 1s | |
| 12.0 | |
| 55% | |
| 100% | |
| 0.0 | |
| 7m 27s | |
| 1h 27m 46s | |
| 24.0 |