0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Idle | |
| 0% | |
| 100% | |
| 0.0 | |
| 6m 32s | |
| 1h 35m 6s | |
| 18.0 | |
| 28% | |
| 100% | |
| 0.0 | |
| 6m 42s | |
| 0h 36m 30s | |
| 6.0 | |
| 49% | |
| 95.23809523809523% | |
| 1.0 | |
| 7m 26s | |
| 1h 50m 17s | |
| 20.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 50% | |
| 100% | |
| 0.0 | |
| 7m 55s | |
| 2h 4m 19s | |
| 19.0 | |
| 78% | |
| 90.0% | |
| 1.0 | |
| 11m 55s | |
| 2h 59m 23s | |
| 17.0 | |
| 68% | |
| 95.45454545454545% | |
| 1.0 | |
| 12m 35s | |
| 3h 19m 37s | |
| 21.0 |