53
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 5 | |
| 2 | |
| 0.0 | |
| 12.0 | |
| 4.0 | |
| 47 | |
| 6 | |
| 0 | |
| Idle | |
| Idle | |
| 61% | |
| 100% | |
| 0.0 | |
| 7m 28s | |
| 0h 42m 15s | |
| 8.0 | |
| 90% | |
| 100% | |
| 0.0 | |
| 8m 50s | |
| 0h 2m 59s | |
| 1.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 70% | |
| 100% | |
| 0.0 | |
| 11m 32s | |
| 1h 33m 40s | |
| 14.0 | |
| 75% | |
| 88.88888888888889% | |
| 1.0 | |
| 13m 5s | |
| 1h 29m 50s | |
| 11.0 | |
| 77% | |
| 100% | |
| 0.0 | |
| 12m 27s | |
| 2h 7m 55s | |
| 13.0 |