192
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 5 | |
| 3 | |
| 0.0 | |
| 10.0 | |
| 5.0 | |
| 159 | |
| 33 | |
| 0 | |
| Idle | |
| Idle | |
| 73% | |
| 100% | |
| 0.0 | |
| 14m 1s | |
| 2h 37m 44s | |
| 15.0 | |
| 74% | |
| 100% | |
| 0.0 | |
| 12m 47s | |
| 1h 6m 48s | |
| 9.0 | |
| 57% | |
| 95.83333333333334% | |
| 1.0 | |
| 10m 42s | |
| 1h 51m 9s | |
| 24.0 | |
| 84% | |
| 100% | |
| 0.0 | |
| 13m 13s | |
| 1h 48m 43s | |
| 18.0 | |
| 65% | |
| 100% | |
| 0.0 | |
| 15m 37s | |
| 3h 2m 30s | |
| 19.0 | |
| 77% | |
| 84.21052631578947% | |
| 1.0 | |
| 5m 58s | |
| 2h 36m 3s | |
| 33.0 | |
| 74% | |
| 100% | |
| 0.0 | |
| 11m 10s | |
| 3h 4m 42s | |
| 36.0 |