111
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 7 | |
| 4 | |
| 0.0 | |
| 14.0 | |
| 3.0 | |
| 94 | |
| 17 | |
| 0 | |
| Idle | |
| Idle | |
| 67% | |
| 100% | |
| 0.0 | |
| 17m 10s | |
| 2h 38m 55s | |
| 10.0 | |
| 80% | |
| 100% | |
| 0.0 | |
| 17m 4s | |
| 1h 4m 26s | |
| 5.0 | |
| 63% | |
| 100% | |
| 0.0 | |
| 13m 13s | |
| 2h 0m 56s | |
| 14.0 | |
| 69% | |
| 83.33333333333334% | |
| 1.0 | |
| 14m 14s | |
| 2h 31m 49s | |
| 13.0 | |
| 77% | |
| 100% | |
| 0.0 | |
| 16m 41s | |
| 3h 13m 42s | |
| 14.0 | |
| 70% | |
| 87.5% | |
| 1.0 | |
| 10m 43s | |
| 2h 10m 47s | |
| 17.0 | |
| 78% | |
| 100% | |
| 0.0 | |
| 11m 51s | |
| 2h 39m 35s | |
| 21.0 |