78
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 7 | |
| 2 | |
| 0.0 | |
| 14.0 | |
| 6.0 | |
| 68 | |
| 10 | |
| 0 | |
| Idle | |
| Idle | |
| 69% | |
| 100% | |
| 0.0 | |
| 9m 48s | |
| 0h 50m 20s | |
| 11.0 | |
| 96% | |
| 100% | |
| 0.0 | |
| 18m 22s | |
| 0h 12m 36s | |
| 3.0 | |
| 86% | |
| 100% | |
| 0.0 | |
| 16m 17s | |
| 1h 55m 56s | |
| 13.0 | |
| 59% | |
| 100% | |
| 0.0 | |
| 11m 0s | |
| 1h 29m 7s | |
| 10.0 | |
| 87% | |
| 100% | |
| 0.0 | |
| 18m 45s | |
| 1h 50m 38s | |
| 8.0 | |
| 93% | |
| 77.77777777777779% | |
| 2.0 | |
| 16m 23s | |
| 2h 35m 28s | |
| 12.0 | |
| 83% | |
| 100% | |
| 0.0 | |
| 18m 18s | |
| 2h 32m 41s | |
| 11.0 |