59
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 7 | |
| 1 | |
| 0.0 | |
| 13.0 | |
| 2.0 | |
| 55 | |
| 4 | |
| 1 | |
| Idle | |
| Idle | |
| 77% | |
| 100% | |
| 0.0 | |
| 7m 49s | |
| 1h 7m 17s | |
| 11.0 | |
| 0% | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 77% | |
| 100% | |
| 0.0 | |
| 13m 11s | |
| 1h 6m 32s | |
| 8.0 | |
| 55% | |
| 85.71428571428571% | |
| 1.0 | |
| 7m 53s | |
| 0h 57m 30s | |
| 9.0 | |
| 85% | |
| 100% | |
| 0.0 | |
| 26m 31s | |
| 1h 42m 42s | |
| 4.0 | |
| 67% | |
| 100% | |
| 0.0 | |
| 10m 46s | |
| 1h 3m 11s | |
| 7.0 | |
| 73% | |
| 100% | |
| 0.0 | |
| 9m 47s | |
| 2h 10m 45s | |
| 16.0 |