79
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Creating Ticket |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 0 | |
| 0.0 | |
| 11.0 | |
| 2.0 | |
| 75 | |
| 4 | |
| 0 | |
| Creating Ticket | |
| Idle | |
| 47% | |
| 100% | |
| 0.0 | |
| 10m 30s | |
| 1h 16m 32s | |
| 10.0 | |
| 72% | |
| 100% | |
| 0.0 | |
| 24m 56s | |
| 0h 46m 23s | |
| 2.0 | |
| 50% | |
| 94.11764705882352% | |
| 1.0 | |
| 9m 53s | |
| 1h 40m 6s | |
| 16.0 | |
| 40% | |
| 100% | |
| 0.0 | |
| 5m 45s | |
| 0h 55m 24s | |
| 11.0 | |
| 63% | |
| 100% | |
| 0.0 | |
| 10m 38s | |
| 2h 46m 24s | |
| 20.0 | |
| 53% | |
| 100% | |
| 0.0 | |
| 8m 16s | |
| 1h 35m 50s | |
| 16.0 |