57
Call Crown Call Crown
Call Crown Call Crown
Call Crown Call Crown
0.0
Agent
Status
Total Jira Tickets
Tickets Resolved
Tickets by Type
Percent Resolved
Auto FLS Idle
Auto Unassign Idle
Calls Handled Avg Call Length Total Talk Time Answer Rate Calls Missed Available %
5
1
0.0
9.0
2.0
47
10
0
Idle
Idle
36%
100%
0.0
4m 35s
0h 31m 44s
9.0
25%
100%
0.0
10m 5s
0h 17m 41s
4.0
42%
100%
0.0
9m 21s
0h 56m 53s
10.0
38%
100%
0.0
5m 15s
0h 36m 8s
8.0
63%
100%
0.0
7m 17s
1h 13m 0s
11.0
27%
100%
0.0
6m 35s
0h 26m 13s
5.0