94
11.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 0 | |
| 11.0 | |
| 11.0 | |
| 3.0 | |
| 82 | |
| 12 | |
| 1 | |
| Idle | |
| Idle | |
| 55% | |
| 100% | |
| 0.0 | |
| 7m 17s | |
| 1h 5m 13s | |
| 12.0 | |
| 58% | |
| 100% | |
| 0.0 | |
| 8m 47s | |
| 0h 29m 10s | |
| 4.0 | |
| 78% | |
| 100% | |
| 0.0 | |
| 11m 23s | |
| 2h 1m 52s | |
| 19.0 | |
| 51% | |
| 100% | |
| 0.0 | |
| 5m 58s | |
| 0h 54m 48s | |
| 12.0 | |
| 80% | |
| 85.71428571428571% | |
| 2.0 | |
| 13m 23s | |
| 2h 52m 53s | |
| 17.0 | |
| 59% | |
| 100% | |
| 0.0 | |
| 8m 36s | |
| 1h 22m 16s | |
| 18.0 |