131
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 3 | |
| 0.0 | |
| 12.0 | |
| 4.0 | |
| 120 | |
| 11 | |
| 0 | |
| Idle | |
| Idle | |
| 69% | |
| 94.11764705882352% | |
| 1.0 | |
| 11m 6s | |
| 1h 33m 35s | |
| 16.0 | |
| 92% | |
| 100% | |
| 0.0 | |
| 11m 53s | |
| 0h 36m 52s | |
| 5.0 | |
| 70% | |
| 94.11764705882352% | |
| 1.0 | |
| 12m 25s | |
| 2h 34m 34s | |
| 16.0 | |
| 58% | |
| 94.73684210526315% | |
| 1.0 | |
| 8m 27s | |
| 1h 44m 49s | |
| 25.0 | |
| 75% | |
| 100% | |
| 0.0 | |
| 20m 4s | |
| 3h 37m 27s | |
| 12.0 | |
| 86% | |
| 100% | |
| 0.0 | |
| 9m 55s | |
| 2h 52m 35s | |
| 25.0 | |
| 75% | |
| 100% | |
| 0.0 | |
| 13m 39s | |
| 3h 40m 51s | |
| 21.0 |