151
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 2 | |
| 2 | |
| 0.0 | |
| 11.0 | |
| 6.0 | |
| 121 | |
| 30 | |
| 0 | |
| Idle | |
| Idle | |
| 71% | |
| 100% | |
| 0.0 | |
| 8m 49s | |
| 2h 10m 45s | |
| 21.0 | |
| 64% | |
| 100% | |
| 0.0 | |
| 9m 47s | |
| 1h 19m 26s | |
| 13.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 79% | |
| 100% | |
| 0.0 | |
| 13m 37s | |
| 2h 53m 0s | |
| 29.0 | |
| 91% | |
| 100% | |
| 0.0 | |
| 17m 17s | |
| 4h 42m 10s | |
| 25.0 | |
| 87% | |
| 100% | |
| 0.0 | |
| 15m 20s | |
| 3h 48m 54s | |
| 33.0 |