171
6.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 3 | |
| 0 | |
| 6.0 | |
| 13.0 | |
| 5.0 | |
| 135 | |
| 36 | |
| 1 | |
| Idle | |
| Idle | |
| 84% | |
| 100% | |
| 0.0 | |
| 12m 7s | |
| 1h 57m 25s | |
| 14.0 | |
| 98% | |
| 100% | |
| 0.0 | |
| 19m 51s | |
| 2h 28m 12s | |
| 11.0 | |
| 88% | |
| 100% | |
| 0.0 | |
| 11m 52s | |
| 3h 18m 42s | |
| 34.0 | |
| 86% | |
| 100% | |
| 0.0 | |
| 13m 53s | |
| 3h 34m 51s | |
| 25.0 | |
| 92% | |
| 84.61538461538461% | |
| 2.0 | |
| 13m 33s | |
| 3h 47m 52s | |
| 22.0 | |
| 91% | |
| 100% | |
| 0.0 | |
| 16m 51s | |
| 4h 33m 7s | |
| 27.0 |