120
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Assigning Tickets |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 5 | |
| 0 | |
| 0.0 | |
| 10.0 | |
| 5.0 | |
| 94 | |
| 26 | |
| 0 | |
| Idle | |
| Assigning Tickets | |
| 88% | |
| 100% | |
| 0.0 | |
| 11m 58s | |
| 1h 29m 12s | |
| 20.0 | |
| 93% | |
| 87.5% | |
| 1.0 | |
| 9m 7s | |
| 0h 40m 42s | |
| 9.0 | |
| 86% | |
| 92.85714285714286% | |
| 1.0 | |
| 11m 3s | |
| 1h 8m 20s | |
| 13.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 94% | |
| 100% | |
| 0.0 | |
| 20m 17s | |
| 2h 48m 30s | |
| 11.0 | |
| 98% | |
| 92.3076923076923% | |
| 1.0 | |
| 11m 15s | |
| 2h 7m 0s | |
| 17.0 | |
| 87% | |
| 100% | |
| 0.0 | |
| 9m 19s | |
| 1h 50m 52s | |
| 24.0 |