0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Idle | |
| 65% | |
| 100% | |
| 0.0 | |
| 14m 59s | |
| 2h 59m 56s | |
| 14.0 | |
| 57% | |
| 100% | |
| 0.0 | |
| 14m 57s | |
| 2h 8m 59s | |
| 10.0 | |
| 52% | |
| 95.0% | |
| 1.0 | |
| 8m 1s | |
| 1h 55m 29s | |
| 18.0 | |
| 54% | |
| 90.0% | |
| 1.0 | |
| 6m 58s | |
| 1h 6m 38s | |
| 12.0 | |
| 71% | |
| 100% | |
| 0.0 | |
| 10m 29s | |
| 3h 10m 55s | |
| 22.0 | |
| 64% | |
| 100% | |
| 0.0 | |
| 9m 59s | |
| 1h 56m 27s | |
| 12.0 | |
| 49% | |
| 100% | |
| 0.0 | |
| 7m 53s | |
| 1h 36m 8s | |
| 15.0 |