128
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 12.0 | |
| 4.0 | |
| 109 | |
| 19 | |
| 0 | |
| Idle | |
| Idle | |
| 0% | |
| 100% | |
| 0.0 | |
| 13m 12s | |
| 2h 15m 56s | |
| 15.0 | |
| 69% | |
| 100% | |
| 0.0 | |
| 8m 55s | |
| 0h 39m 38s | |
| 8.0 | |
| 78% | |
| 100% | |
| 0.0 | |
| 13m 32s | |
| 3h 47m 34s | |
| 21.0 | |
| 0% | |
| 100% | |
| 0.0 | |
| 3m 56s | |
| 0h 40m 39s | |
| 15.0 | |
| 73% | |
| 100% | |
| 0.0 | |
| 8m 31s | |
| 2h 29m 6s | |
| 26.0 | |
| 0% | |
| 100% | |
| 0.0 | |
| 12m 49s | |
| 2h 46m 53s | |
| 22.0 |