80
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 5 | |
| 2 | |
| 0.0 | |
| 10.0 | |
| 2.0 | |
| 72 | |
| 8 | |
| 0 | |
| Idle | |
| Idle | |
| 59% | |
| 100% | |
| 0.0 | |
| 8m 11s | |
| 1h 6m 14s | |
| 12.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 58% | |
| 94.11764705882352% | |
| 1.0 | |
| 5m 58s | |
| 0h 50m 4s | |
| 16.0 | |
| 44% | |
| 100% | |
| 0.0 | |
| 2m 58s | |
| 0h 27m 6s | |
| 12.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 64% | |
| 100% | |
| 0.0 | |
| 17m 18s | |
| 2h 43m 17s | |
| 10.0 | |
| 62% | |
| 100% | |
| 0.0 | |
| 7m 37s | |
| 1h 44m 31s | |
| 22.0 |