0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Idle | |
| 33% | |
| 100% | |
| 0.0 | |
| 6m 37s | |
| 0h 58m 51s | |
| 15.0 | |
| 0% | |
| 100% | |
| 0.0 | |
| 6m 51s | |
| 0h 28m 25s | |
| 6.0 | |
| 33% | |
| 81.81818181818183% | |
| 2.0 | |
| 7m 27s | |
| 1h 8m 41s | |
| 10.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 51% | |
| 94.11764705882352% | |
| 1.0 | |
| 11m 16s | |
| 2h 16m 48s | |
| 17.0 | |
| 69% | |
| 100% | |
| 0.0 | |
| 6m 38s | |
| 1h 10m 9s | |
| 11.0 | |
| 31% | |
| 100% | |
| 0.0 | |
| 6m 24s | |
| 0h 58m 34s | |
| 11.0 |