0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Idle | |
| 66% | |
| 88.88888888888889% | |
| 1.0 | |
| 12m 38s | |
| 1h 3m 27s | |
| 8.0 | |
| 99% | |
| 100% | |
| 0.0 | |
| 6m 58s | |
| 0h 5m 14s | |
| 3.0 | |
| 71% | |
| 96.29629629629629% | |
| 1.0 | |
| 9m 41s | |
| 2h 4m 20s | |
| 26.0 | |
| 43% | |
| 91.66666666666666% | |
| 1.0 | |
| 7m 10s | |
| 1h 16m 1s | |
| 14.0 | |
| 69% | |
| 83.33333333333334% | |
| 1.0 | |
| 12m 0s | |
| 2h 0m 29s | |
| 12.0 | |
| 68% | |
| 81.81818181818183% | |
| 2.0 | |
| 13m 59s | |
| 2h 11m 20s | |
| 15.0 | |
| 59% | |
| 100% | |
| 0.0 | |
| 7m 53s | |
| 2h 3m 53s | |
| 27.0 |