50
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 0 | |
| 0.0 | |
| 14.0 | |
| 1.0 | |
| 40 | |
| 10 | |
| 0 | |
| Idle | |
| Idle | |
| 60% | |
| 100% | |
| 0.0 | |
| 11m 20s | |
| 0h 54m 32s | |
| 6.0 | |
| 69% | |
| 100% | |
| 0.0 | |
| 0.0 | |
| 0h 0m 0s | |
| 0.0 | |
| 58% | |
| 100% | |
| 0.0 | |
| 8m 55s | |
| 1h 2m 9s | |
| 8.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 68% | |
| 85.71428571428571% | |
| 1.0 | |
| 21m 41s | |
| 2h 3m 13s | |
| 6.0 | |
| 44% | |
| 71.42857142857143% | |
| 2.0 | |
| 7m 13s | |
| 0h 50m 47s | |
| 8.0 | |
| 54% | |
| 100% | |
| 0.0 | |
| 9m 45s | |
| 1h 23m 49s | |
| 12.0 |