84
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 11.0 | |
| 1.0 | |
| 77 | |
| 7 | |
| 0 | |
| Idle | |
| Idle | |
| 46% | |
| 100% | |
| 0.0 | |
| 8m 36s | |
| 2h 0m 13s | |
| 18.0 | |
| 50% | |
| 100% | |
| 0.0 | |
| 9m 55s | |
| 0h 45m 23s | |
| 5.0 | |
| 43% | |
| 100% | |
| 0.0 | |
| 7m 52s | |
| 1h 18m 27s | |
| 11.0 | |
| 24% | |
| 83.33333333333334% | |
| 1.0 | |
| 3m 36s | |
| 0h 38m 30s | |
| 16.0 | |
| 56% | |
| 100% | |
| 0.0 | |
| 11m 38s | |
| 2h 24m 57s | |
| 14.0 | |
| 49% | |
| 100% | |
| 0.0 | |
| 8m 6s | |
| 1h 33m 2s | |
| 13.0 |