0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Assigning Tickets |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Assigning Tickets | |
| 80% | |
| 100% | |
| 0.0 | |
| 16m 49s | |
| 3h 4m 42s | |
| 25.0 | |
| 0% | |
| 100% | |
| 0.0 | |
| 21m 44s | |
| 2h 16m 8s | |
| 11.0 | |
| 94% | |
| 100% | |
| 0.0 | |
| 17m 14s | |
| 4h 7m 36s | |
| 31.0 | |
| 89% | |
| 100% | |
| 0.0 | |
| 18m 8s | |
| 4h 33m 4s | |
| 29.0 | |
| 96% | |
| 90.47619047619048% | |
| 2.0 | |
| 18m 48s | |
| 4h 29m 34s | |
| 26.0 | |
| 90% | |
| 100% | |
| 0.0 | |
| 19m 7s | |
| 4h 46m 5s | |
| 28.0 |