69
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 7 | |
| 1 | |
| 0.0 | |
| 12.0 | |
| 2.0 | |
| 66 | |
| 3 | |
| 0 | |
| Idle | |
| Idle | |
| 55% | |
| 100% | |
| 0.0 | |
| 10m 16s | |
| 0h 37m 33s | |
| 4.0 | |
| 79% | |
| 100% | |
| 0.0 | |
| 11m 2s | |
| 0h 19m 18s | |
| 2.0 | |
| 72% | |
| 100% | |
| 0.0 | |
| 10m 12s | |
| 1h 24m 29s | |
| 12.0 | |
| 78% | |
| 100% | |
| 0.0 | |
| 12m 29s | |
| 1h 17m 53s | |
| 7.0 | |
| 60% | |
| 100% | |
| 0.0 | |
| 6m 38s | |
| 1h 11m 20s | |
| 14.0 | |
| 93% | |
| 100% | |
| 0.0 | |
| 10m 51s | |
| 1h 34m 11s | |
| 12.0 | |
| 81% | |
| 100% | |
| 0.0 | |
| 12m 34s | |
| 2h 25m 19s | |
| 15.0 |