0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Assigning Tickets |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Assigning Tickets | |
| 78% | |
| 100% | |
| 0.0 | |
| 13m 1s | |
| 3h 29m 50s | |
| 28.0 | |
| 82% | |
| 100% | |
| 0.0 | |
| 16m 50s | |
| 3h 17m 43s | |
| 21.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 92% | |
| 100% | |
| 0.0 | |
| 16m 10s | |
| 4h 27m 52s | |
| 30.0 | |
| 92% | |
| 100% | |
| 0.0 | |
| 24m 42s | |
| 3h 49m 27s | |
| 11.0 | |
| 89% | |
| 96.66666666666667% | |
| 1.0 | |
| 12m 17s | |
| 4h 11m 27s | |
| 29.0 |