0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Idle | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 96% | |
| 100% | |
| 0.0 | |
| 8m 21s | |
| 0h 5m 55s | |
| 1.0 | |
| 80% | |
| 90.625% | |
| 1.0 | |
| 10m 6s | |
| 2h 21m 17s | |
| 30.0 | |
| 0% | |
| 100% | |
| 0.0 | |
| 8m 23s | |
| 2h 53m 16s | |
| 30.0 | |
| 81% | |
| 100% | |
| 0.0 | |
| 14m 56s | |
| 4h 6m 18s | |
| 21.0 | |
| 76% | |
| 100% | |
| 0.0 | |
| 13m 0s | |
| 3h 25m 15s | |
| 27.0 |