0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Idle | |
| 0% | |
| 100% | |
| 0.0 | |
| 12m 59s | |
| 3h 22m 16s | |
| 22.0 | |
| 53% | |
| 77.77777777777779% | |
| 1.0 | |
| 16m 24s | |
| 1h 23m 36s | |
| 7.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0% | |
| 90.9090909090909% | |
| 1.0 | |
| 12m 48s | |
| 2h 55m 9s | |
| 21.0 | |
| 86% | |
| 100% | |
| 0.0 | |
| 11m 36s | |
| 3h 29m 26s | |
| 22.0 | |
| 77% | |
| 100% | |
| 0.0 | |
| 14m 34s | |
| 3h 34m 57s | |
| 21.0 |