64
Call Crown Call Crown
Call Crown Call Crown
Call Crown Call Crown
0.0
Agent
Status
Total Jira Tickets
Tickets Resolved
Tickets by Type
Percent Resolved
Auto FLS Idle
Auto Unassign Idle
Calls Handled Avg Call Length Total Talk Time Answer Rate Calls Missed Available %
7
2
0.0
15.0
2.0
59
5
0
Idle
Idle
68%
100%
0.0
12m 47s
1h 16m 52s
7.0
47%
100%
0.0
12m 27s
0h 21m 16s
2.0
76%
100%
0.0
10m 19s
1h 23m 9s
11.0
56%
75.0%
1.0
9m 7s
1h 15m 37s
9.0
66%
100%
0.0
9m 12s
1h 27m 4s
11.0
72%
100%
0.0
17m 39s
1h 45m 20s
8.0
77%
100%
0.0
15m 15s
2h 27m 12s
11.0