0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Idle | |
| 61% | |
| 100% | |
| 0.0 | |
| 10m 47s | |
| 2h 38m 43s | |
| 22.0 | |
| 61% | |
| 100% | |
| 0.0 | |
| 17m 54s | |
| 1h 57m 40s | |
| 10.0 | |
| 78% | |
| 100% | |
| 0.0 | |
| 13m 11s | |
| 3h 4m 48s | |
| 21.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 72% | |
| 100% | |
| 0.0 | |
| 11m 26s | |
| 3h 12m 37s | |
| 25.0 | |
| 93% | |
| 100% | |
| 0.0 | |
| 14m 47s | |
| 3h 34m 39s | |
| 18.0 | |
| 73% | |
| 100% | |
| 0.0 | |
| 9m 18s | |
| 0h 45m 29s | |
| 11.0 |