77
5.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 4 | |
| 0 | |
| 5.0 | |
| 11.0 | |
| 4.0 | |
| 59 | |
| 18 | |
| 1 | |
| Idle | |
| Idle | |
| 52% | |
| 100% | |
| 0.0 | |
| 7m 37s | |
| 1h 19m 11s | |
| 12.0 | |
| 72% | |
| 86.66666666666667% | |
| 1.0 | |
| 13m 24s | |
| 1h 54m 1s | |
| 14.0 | |
| 58% | |
| 95.23809523809523% | |
| 1.0 | |
| 11m 6s | |
| 1h 48m 23s | |
| 20.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 95% | |
| 100% | |
| 0.0 | |
| 7m 39s | |
| 2h 16m 56s | |
| 28.0 | |
| 64% | |
| 100% | |
| 0.0 | |
| 10m 39s | |
| 1h 48m 35s | |
| 13.0 |