149
Call Crown Call Crown
Call Crown Call Crown
Call Crown Call Crown
0.0
Agent
Status
Total Jira Tickets
Tickets Resolved
Tickets by Type
Percent Resolved
Auto FLS Idle
Auto Unassign Idle
Calls Handled Avg Call Length Total Talk Time Answer Rate Calls Missed Available %
0
0
0.0
10.0
5.0
129
20
0
Idle
Idle
56%
93.33333333333333%
1.0
10m 24s
1h 52m 8s
14.0
98%
100%
0.0
20m 12s
0h 15m 42s
2.0
74%
91.17647058823529%
2.0
10m 25s
2h 34m 39s
31.0
47%
94.44444444444444%
1.0
8m 26s
1h 40m 37s
22.0
0.0
0%
0.0
0.0
0.0
0.0
90%
100%
0.0
11m 42s
4h 2m 38s
27.0
79%
100%
0.0
13m 9s
3h 38m 17s
33.0