0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Idle | |
| 59% | |
| 100% | |
| 0.0 | |
| 12m 12s | |
| 3h 4m 29s | |
| 18.0 | |
| 54% | |
| 100% | |
| 0.0 | |
| 15m 43s | |
| 1h 41m 23s | |
| 9.0 | |
| 66% | |
| 100% | |
| 0.0 | |
| 7m 19s | |
| 2h 30m 27s | |
| 26.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0% | |
| 100% | |
| 0.0 | |
| 10m 42s | |
| 3h 19m 10s | |
| 22.0 | |
| 84% | |
| 100% | |
| 0.0 | |
| 8m 52s | |
| 3h 24m 35s | |
| 25.0 | |
| 63% | |
| 100% | |
| 0.0 | |
| 11m 54s | |
| 3h 15m 21s | |
| 19.0 |