99
13.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 0 | |
| 13.0 | |
| 12.0 | |
| 8.0 | |
| 80 | |
| 19 | |
| 3 | |
| Idle | |
| Idle | |
| 95% | |
| 100% | |
| 0.0 | |
| 19m 26s | |
| 2h 14m 35s | |
| 10.0 | |
| 98% | |
| 100% | |
| 0.0 | |
| 14m 6s | |
| 0h 18m 2s | |
| 4.0 | |
| 98% | |
| 100% | |
| 0.0 | |
| 17m 55s | |
| 2h 11m 49s | |
| 11.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 98% | |
| 100% | |
| 0.0 | |
| 19m 1s | |
| 2h 25m 36s | |
| 14.0 | |
| 97% | |
| 100% | |
| 0.0 | |
| 16m 16s | |
| 2h 36m 5s | |
| 20.0 | |
| 98% | |
| 100% | |
| 0.0 | |
| 14m 2s | |
| 1h 48m 3s | |
| 20.0 |