74
Call Crown Call Crown
Call Crown Call Crown
Call Crown Call Crown
5.0
Agent
Status
Total Jira Tickets
Tickets Resolved
Tickets by Type
Percent Resolved
Auto FLS Idle
Auto Unassign Idle
Calls Handled Avg Call Length Total Talk Time Answer Rate Calls Missed Available %
5
0
5.0
12.0
3.0
60
14
2
Idle
Idle
0.0
0%
0.0
0.0
0.0
0.0
100%
100%
0.0
42m 16s
1h 0m 26s
2.0
87%
92.3076923076923%
1.0
8m 29s
1h 13m 22s
12.0
0.0
0%
0.0
0.0
0.0
0.0
94%
100%
0.0
12m 11s
1h 54m 6s
13.0
93%
100%
0.0
8m 28s
1h 51m 48s
17.0
82%
94.11764705882352%
1.0
11m 11s
2h 9m 6s
16.0