167
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 7 | |
| 1 | |
| 0.0 | |
| 12.0 | |
| 9.0 | |
| 137 | |
| 30 | |
| 0 | |
| Idle | |
| Idle | |
| 79% | |
| 93.33333333333333% | |
| 1.0 | |
| 21m 2s | |
| 2h 23m 40s | |
| 12.0 | |
| 97% | |
| 100% | |
| 0.0 | |
| 17m 23s | |
| 0h 55m 30s | |
| 6.0 | |
| 78% | |
| 94.11764705882352% | |
| 1.0 | |
| 21m 24s | |
| 2h 36m 8s | |
| 15.0 | |
| 96% | |
| 100% | |
| 0.0 | |
| 13m 1s | |
| 3h 7m 48s | |
| 24.0 | |
| 90% | |
| 100% | |
| 0.0 | |
| 18m 55s | |
| 3h 33m 39s | |
| 20.0 | |
| 93% | |
| 100% | |
| 0.0 | |
| 12m 26s | |
| 3h 41m 21s | |
| 32.0 | |
| 79% | |
| 92.3076923076923% | |
| 1.0 | |
| 17m 26s | |
| 3h 28m 19s | |
| 24.0 |