90
10.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 7 | |
| 1 | |
| 10.0 | |
| 12.0 | |
| 4.0 | |
| 83 | |
| 7 | |
| 3 | |
| Idle | |
| Idle | |
| 95% | |
| 100% | |
| 0.0 | |
| 14m 54s | |
| 1h 42m 21s | |
| 10.0 | |
| 97% | |
| 100% | |
| 0.0 | |
| 12m 41s | |
| 0h 12m 4s | |
| 2.0 | |
| 94% | |
| 100% | |
| 0.0 | |
| 11m 52s | |
| 1h 19m 19s | |
| 13.0 | |
| 81% | |
| 100% | |
| 0.0 | |
| 7m 32s | |
| 1h 9m 40s | |
| 13.0 | |
| 93% | |
| 100% | |
| 0.0 | |
| 21m 50s | |
| 2h 49m 45s | |
| 9.0 | |
| 96% | |
| 100% | |
| 0.0 | |
| 12m 40s | |
| 1h 25m 0s | |
| 11.0 | |
| 86% | |
| 100% | |
| 0.0 | |
| 9m 23s | |
| 1h 49m 17s | |
| 25.0 |