0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Idle | |
| 90% | |
| 100% | |
| 0.0 | |
| 18m 27s | |
| 3h 51m 57s | |
| 25.0 | |
| 0% | |
| 100% | |
| 0.0 | |
| 14m 37s | |
| 2h 15m 35s | |
| 17.0 | |
| 90% | |
| 96.96969696969697% | |
| 1.0 | |
| 19m 19s | |
| 4h 14m 4s | |
| 33.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 92% | |
| 89.47368421052632% | |
| 1.0 | |
| 17m 39s | |
| 4h 20m 30s | |
| 25.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 |