52
Call Crown Call Crown
Call Crown Call Crown
Call Crown Call Crown
9.0
Agent
Status
Total Jira Tickets
Tickets Resolved
Tickets by Type
Percent Resolved
Auto FLS Idle
Auto Unassign Idle
Calls Handled Avg Call Length Total Talk Time Answer Rate Calls Missed Available %
7
0
9.0
12.0
5.0
47
5
1
Idle
Idle
67%
100%
0.0
9m 43s
0h 16m 38s
9.0
95%
100%
0.0
17m 12s
0h 46m 12s
6.0
53%
83.33333333333334%
1.0
5m 33s
0h 19m 3s
5.0
89%
100%
0.0
8m 7s
0h 24m 42s
6.0
91%
100%
0.0
64m 27s
2h 7m 31s
2.0
60%
100%
0.0
12m 42s
1h 21m 46s
7.0
78%
100%
0.0
9m 4s
0h 51m 16s
12.0