143
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 5 | |
| 2 | |
| 0.0 | |
| 14.0 | |
| 5.0 | |
| 116 | |
| 27 | |
| 0 | |
| Idle | |
| Idle | |
| 83% | |
| 100% | |
| 0.0 | |
| 16m 16s | |
| 2h 44m 42s | |
| 14.0 | |
| 99% | |
| 100% | |
| 0.0 | |
| 17m 5s | |
| 1h 15m 27s | |
| 8.0 | |
| 83% | |
| 100% | |
| 0.0 | |
| 15m 22s | |
| 3h 30m 28s | |
| 23.0 | |
| 86% | |
| 100% | |
| 0.0 | |
| 14m 30s | |
| 4h 8m 55s | |
| 28.0 | |
| 85% | |
| 85.71428571428571% | |
| 1.0 | |
| 21m 31s | |
| 3h 8m 23s | |
| 13.0 | |
| 88% | |
| 100% | |
| 0.0 | |
| 13m 19s | |
| 3h 47m 51s | |
| 27.0 |