0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Assigning Tickets |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Assigning Tickets | |
| 54% | |
| 100% | |
| 0.0 | |
| 6m 40s | |
| 1h 21m 59s | |
| 18.0 | |
| 51% | |
| 100% | |
| 0.0 | |
| 6m 12s | |
| 1h 15m 3s | |
| 16.0 | |
| 56% | |
| 96.15384615384616% | |
| 1.0 | |
| 6m 57s | |
| 2h 2m 37s | |
| 25.0 | |
| 35% | |
| 100% | |
| 0.0 | |
| 5m 51s | |
| 1h 16m 51s | |
| 16.0 | |
| 61% | |
| 90.0% | |
| 1.0 | |
| 8m 15s | |
| 1h 54m 18s | |
| 15.0 | |
| 56% | |
| 100% | |
| 0.0 | |
| 5m 56s | |
| 1h 58m 45s | |
| 25.0 |