0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Idle | |
| 0% | |
| 92.3076923076923% | |
| 1.0 | |
| 16m 14s | |
| 3h 17m 27s | |
| 13.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 58% | |
| 100% | |
| 0.0 | |
| 11m 15s | |
| 1h 49m 19s | |
| 15.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 32% | |
| 100% | |
| 0.0 | |
| 10m 3s | |
| 2h 39m 12s | |
| 23.0 | |
| 59% | |
| 75.0% | |
| 5.0 | |
| 10m 42s | |
| 2h 4m 15s | |
| 16.0 | |
| 67% | |
| 100% | |
| 0.0 | |
| 9m 13s | |
| 2h 20m 57s | |
| 30.0 |