124
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 5 | |
| 2 | |
| 0.0 | |
| 10.0 | |
| 3.0 | |
| 103 | |
| 21 | |
| 0 | |
| Idle | |
| Idle | |
| 78% | |
| 100% | |
| 0.0 | |
| 9m 59s | |
| 1h 20m 45s | |
| 11.0 | |
| 98% | |
| 100% | |
| 0.0 | |
| 12m 43s | |
| 0h 53m 29s | |
| 6.0 | |
| 84% | |
| 100% | |
| 0.0 | |
| 11m 27s | |
| 2h 7m 47s | |
| 18.0 | |
| 77% | |
| 100% | |
| 0.0 | |
| 5m 49s | |
| 1h 42m 8s | |
| 22.0 | |
| 95% | |
| 100% | |
| 0.0 | |
| 7m 39s | |
| 2h 16m 56s | |
| 28.0 | |
| 80% | |
| 100% | |
| 0.0 | |
| 10m 38s | |
| 2h 6m 8s | |
| 18.0 |