87
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 4 | |
| 0.0 | |
| 14.0 | |
| 3.0 | |
| 78 | |
| 9 | |
| 0 | |
| Idle | |
| Idle | |
| 56% | |
| 100% | |
| 0.0 | |
| 15m 15s | |
| 1h 39m 13s | |
| 8.0 | |
| 50% | |
| 100% | |
| 0.0 | |
| 8m 22s | |
| 0h 20m 34s | |
| 3.0 | |
| 58% | |
| 92.3076923076923% | |
| 1.0 | |
| 11m 40s | |
| 1h 54m 6s | |
| 12.0 | |
| 57% | |
| 100% | |
| 0.0 | |
| 7m 53s | |
| 1h 37m 4s | |
| 17.0 | |
| 65% | |
| 100% | |
| 0.0 | |
| 22m 28s | |
| 2h 50m 44s | |
| 8.0 | |
| 67% | |
| 100% | |
| 0.0 | |
| 11m 13s | |
| 1h 23m 48s | |
| 9.0 | |
| 63% | |
| 100% | |
| 0.0 | |
| 14m 32s | |
| 2h 56m 29s | |
| 19.0 |