47
Call Crown Call Crown
Call Crown Call Crown
Call Crown Call Crown
0.0
Agent
Status
Total Jira Tickets
Tickets Resolved
Tickets by Type
Percent Resolved
Auto FLS Idle
Auto Unassign Idle
Calls Handled Avg Call Length Total Talk Time Answer Rate Calls Missed Available %
5
4
0.0
10.0
2.0
40
7
0
Idle
Idle
79%
100%
0.0
13m 15s
0h 33m 59s
4.0
0.0
0%
0.0
0.0
0.0
0.0
64%
90.0%
1.0
6m 56s
0h 28m 29s
9.0
58%
100%
0.0
2m 29s
0h 9m 52s
6.0
0.0
0%
0.0
0.0
0.0
0.0
65%
100%
0.0
13m 18s
1h 37m 5s
8.0
70%
100%
0.0
7m 44s
1h 3m 37s
13.0