71
Call Crown Call Crown
Call Crown Call Crown
Call Crown Call Crown
0.0
Agent
Status
Total Jira Tickets
Tickets Resolved
Tickets by Type
Percent Resolved
Auto FLS Idle
Auto Unassign Idle
Calls Handled Avg Call Length Total Talk Time Answer Rate Calls Missed Available %
7
2
0.0
10.0
2.0
63
8
0
Idle
Idle
64%
100%
0.0
8m 18s
1h 12m 56s
10.0
0%
100%
0.0
0.0
0h 0m 0s
0.0
54%
100%
0.0
6m 16s
0h 39m 54s
10.0
55%
100%
0.0
7m 37s
0h 55m 45s
10.0
70%
100%
0.0
22m 16s
0h 21m 26s
1.0
83%
100%
0.0
7m 20s
1h 43m 28s
16.0
65%
100%
0.0
7m 55s
1h 27m 19s
16.0