80
Call Crown Call Crown
Call Crown Call Crown
Call Crown Call Crown
0.0
Agent
Status
Total Jira Tickets
Tickets Resolved
Tickets by Type
Percent Resolved
Auto FLS Idle
Auto Unassign Idle
Calls Handled Avg Call Length Total Talk Time Answer Rate Calls Missed Available %
5
2
0.0
10.0
2.0
72
8
0
Idle
Idle
59%
100%
0.0
8m 11s
1h 6m 14s
12.0
0.0
0%
0.0
0.0
0.0
0.0
58%
94.11764705882352%
1.0
5m 58s
0h 50m 4s
16.0
44%
100%
0.0
2m 58s
0h 27m 6s
12.0
0.0
0%
0.0
0.0
0.0
0.0
64%
100%
0.0
17m 18s
2h 43m 17s
10.0
62%
100%
0.0
7m 37s
1h 44m 31s
22.0