131
Call Crown Call Crown
Call Crown Call Crown
Call Crown Call Crown
0.0
Agent
Status
Total Jira Tickets
Tickets Resolved
Tickets by Type
Percent Resolved
Auto FLS Idle
Auto Unassign Idle
Calls Handled Avg Call Length Total Talk Time Answer Rate Calls Missed Available %
6
3
0.0
12.0
4.0
120
11
0
Idle
Idle
69%
94.11764705882352%
1.0
11m 6s
1h 33m 35s
16.0
92%
100%
0.0
11m 53s
0h 36m 52s
5.0
70%
94.11764705882352%
1.0
12m 25s
2h 34m 34s
16.0
58%
94.73684210526315%
1.0
8m 27s
1h 44m 49s
25.0
75%
100%
0.0
20m 4s
3h 37m 27s
12.0
86%
100%
0.0
9m 55s
2h 52m 35s
25.0
75%
100%
0.0
13m 39s
3h 40m 51s
21.0