52
2.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 7 | |
| 0 | |
| 2.0 | |
| 10.0 | |
| 4.0 | |
| 46 | |
| 6 | |
| 1 | |
| Idle | |
| Idle | |
| 46% | |
| 100% | |
| 0.0 | |
| 16m 45s | |
| 0h 34m 59s | |
| 5.0 | |
| 0% | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 43% | |
| 100% | |
| 0.0 | |
| 3m 45s | |
| 0h 14m 39s | |
| 7.0 | |
| 45% | |
| 100% | |
| 0.0 | |
| 5m 19s | |
| 0h 26m 43s | |
| 8.0 | |
| 59% | |
| 100% | |
| 0.0 | |
| 12m 43s | |
| 1h 6m 2s | |
| 8.0 | |
| 76% | |
| 100% | |
| 0.0 | |
| 13m 20s | |
| 1h 28m 8s | |
| 7.0 | |
| 56% | |
| 100% | |
| 0.0 | |
| 8m 41s | |
| 0h 35m 36s | |
| 11.0 |