131
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 7 | |
| 1 | |
| 0.0 | |
| 11.0 | |
| 6.0 | |
| 103 | |
| 28 | |
| 0 | |
| Idle | |
| Idle | |
| 97% | |
| 92.85714285714286% | |
| 1.0 | |
| 13m 6s | |
| 1h 10m 23s | |
| 13.0 | |
| 99% | |
| 100% | |
| 0.0 | |
| 16m 22s | |
| 0h 12m 43s | |
| 2.0 | |
| 90% | |
| 94.44444444444444% | |
| 1.0 | |
| 13m 45s | |
| 1h 47m 6s | |
| 16.0 | |
| 96% | |
| 100% | |
| 0.0 | |
| 10m 41s | |
| 1h 25m 30s | |
| 19.0 | |
| 99% | |
| 88.88888888888889% | |
| 1.0 | |
| 16m 23s | |
| 2h 9m 44s | |
| 11.0 | |
| 92% | |
| 100% | |
| 0.0 | |
| 13m 20s | |
| 2h 52m 41s | |
| 19.0 | |
| 97% | |
| 100% | |
| 0.0 | |
| 11m 57s | |
| 2h 15m 19s | |
| 23.0 |