82
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 3 | |
| 0.0 | |
| 12.0 | |
| 4.0 | |
| 71 | |
| 11 | |
| 0 | |
| Idle | |
| Idle | |
| 58% | |
| 100% | |
| 0.0 | |
| 11m 28s | |
| 1h 19m 24s | |
| 16.0 | |
| 32% | |
| 100% | |
| 0.0 | |
| 20m 23s | |
| 1h 31m 37s | |
| 5.0 | |
| 60% | |
| 100% | |
| 0.0 | |
| 12m 24s | |
| 1h 54m 8s | |
| 12.0 | |
| 47% | |
| 100% | |
| 0.0 | |
| 7m 19s | |
| 0h 56m 48s | |
| 10.0 | |
| 65% | |
| 100% | |
| 0.0 | |
| 12m 17s | |
| 2h 25m 50s | |
| 13.0 | |
| 59% | |
| 100% | |
| 0.0 | |
| 15m 55s | |
| 1h 33m 52s | |
| 12.0 |