|
Total Jira Tickets
|
|
|
Tickets Resolved
|
|
|
Tickets by Type
|
|
|
Percent Resolved
|
|
|
Auto Unassign
|
Assigning Tickets
|
| Calls Handled |
Avg Call Length |
Total Talk Time |
Answer Rate |
Calls Missed |
Available % |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
0
|
|
|
0
|
|
|
0.0
|
|
|
0.0
|
|
|
0.0
|
|
|
0
|
|
|
0
|
|
|
0
|
|
|
Idle
|
|
|
Assigning Tickets
|
|
|
84%
|
|
|
100%
|
|
|
0.0
|
|
|
12m 17s
|
|
|
3h 22m 49s
|
|
|
33.0
|
|
|
86%
|
|
|
92.85714285714286%
|
|
|
1.0
|
|
|
19m 6s
|
|
|
1h 33m 15s
|
|
|
13.0
|
|
|
93%
|
|
|
96.875%
|
|
|
1.0
|
|
|
16m 15s
|
|
|
3h 45m 9s
|
|
|
31.0
|
|
|
71%
|
|
|
95.83333333333334%
|
|
|
1.0
|
|
|
12m 20s
|
|
|
2h 57m 55s
|
|
|
28.0
|
|
|
0%
|
|
|
0%
|
|
|
0.0
|
|
|
0.0
|
|
|
0.0
|
|
|
0.0
|
|
|
95%
|
|
|
95.23809523809523%
|
|
|
1.0
|
|
|
11m 11s
|
|
|
3h 24m 30s
|
|
|
31.0
|
|
|
72%
|
|
|
100%
|
|
|
0.0
|
|
|
10m 17s
|
|
|
2h 31m 11s
|
|
|
33.0
|