67
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 4 | |
| 3 | |
| 0.0 | |
| 10.0 | |
| 2.0 | |
| 61 | |
| 6 | |
| 0 | |
| Idle | |
| Idle | |
| 26% | |
| 83.33333333333334% | |
| 1.0 | |
| 4m 53s | |
| 0h 40m 56s | |
| 10.0 | |
| 54% | |
| 100% | |
| 0.0 | |
| 23m 28s | |
| 0h 55m 11s | |
| 4.0 | |
| 22% | |
| 90.9090909090909% | |
| 1.0 | |
| 7m 2s | |
| 0h 37m 45s | |
| 10.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 44% | |
| 100% | |
| 0.0 | |
| 12m 33s | |
| 1h 25m 7s | |
| 9.0 | |
| 53% | |
| 100% | |
| 0.0 | |
| 4m 26s | |
| 1h 8m 30s | |
| 16.0 | |
| 38% | |
| 100% | |
| 0.0 | |
| 8m 16s | |
| 1h 15m 40s | |
| 11.0 |