75
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 5 | |
| 1 | |
| 0.0 | |
| 13.0 | |
| 1.0 | |
| 75 | |
| 0 | |
| 0 | |
| Idle | |
| Idle | |
| 53% | |
| 100% | |
| 0.0 | |
| 7m 34s | |
| 1h 16m 29s | |
| 12.0 | |
| 0% | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 48% | |
| 93.75% | |
| 1.0 | |
| 7m 37s | |
| 1h 19m 18s | |
| 14.0 | |
| 38% | |
| 100% | |
| 0.0 | |
| 5m 29s | |
| 0h 55m 51s | |
| 11.0 | |
| 54% | |
| 88.88888888888889% | |
| 1.0 | |
| 17m 52s | |
| 3h 2m 56s | |
| 11.0 | |
| 68% | |
| 100% | |
| 0.0 | |
| 13m 25s | |
| 2h 35m 7s | |
| 14.0 | |
| 50% | |
| 100% | |
| 0.0 | |
| 9m 6s | |
| 1h 41m 29s | |
| 13.0 |