88
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 4 | |
| 4 | |
| 0.0 | |
| 13.0 | |
| 1.0 | |
| 82 | |
| 6 | |
| 0 | |
| Idle | |
| Idle | |
| 50% | |
| 100% | |
| 0.0 | |
| 8m 20s | |
| 1h 45m 44s | |
| 16.0 | |
| 22% | |
| 100% | |
| 0.0 | |
| 8m 26s | |
| 0h 3m 22s | |
| 1.0 | |
| 43% | |
| 94.11764705882352% | |
| 1.0 | |
| 6m 44s | |
| 1h 25m 43s | |
| 17.0 | |
| 53% | |
| 100% | |
| 0.0 | |
| 11m 6s | |
| 2h 17m 23s | |
| 15.0 | |
| 64% | |
| 100% | |
| 0.0 | |
| 17m 48s | |
| 2h 44m 53s | |
| 11.0 | |
| 60% | |
| 100% | |
| 0.0 | |
| 9m 50s | |
| 2h 42m 21s | |
| 22.0 |