88
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 7 | |
| 3 | |
| 0.0 | |
| 11.0 | |
| 2.0 | |
| 77 | |
| 11 | |
| 0 | |
| Idle | |
| Idle | |
| 64% | |
| 100% | |
| 0.0 | |
| 7m 45s | |
| 1h 5m 2s | |
| 13.0 | |
| 97% | |
| 100% | |
| 0.0 | |
| 9m 45s | |
| 0h 12m 44s | |
| 2.0 | |
| 58% | |
| 90.0% | |
| 1.0 | |
| 7m 20s | |
| 0h 49m 0s | |
| 9.0 | |
| 73% | |
| 100% | |
| 0.0 | |
| 10m 36s | |
| 1h 14m 12s | |
| 9.0 | |
| 89% | |
| 100% | |
| 0.0 | |
| 18m 38s | |
| 2h 46m 3s | |
| 11.0 | |
| 81% | |
| 76.92307692307693% | |
| 1.0 | |
| 8m 3s | |
| 1h 18m 21s | |
| 14.0 | |
| 67% | |
| 100% | |
| 0.0 | |
| 6m 50s | |
| 1h 17m 19s | |
| 19.0 |