104
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 4 | |
| 1 | |
| 0.0 | |
| 11.0 | |
| 3.0 | |
| 96 | |
| 8 | |
| 0 | |
| Idle | |
| Idle | |
| 63% | |
| 89.47368421052632% | |
| 1.0 | |
| 10m 25s | |
| 1h 55m 54s | |
| 17.0 | |
| 48% | |
| 100% | |
| 0.0 | |
| 15m 31s | |
| 0h 33m 18s | |
| 3.0 | |
| 51% | |
| 94.44444444444444% | |
| 1.0 | |
| 9m 46s | |
| 1h 27m 55s | |
| 16.0 | |
| 67% | |
| 100% | |
| 0.0 | |
| 12m 35s | |
| 2h 57m 21s | |
| 20.0 | |
| 79% | |
| 100% | |
| 0.0 | |
| 10m 39s | |
| 2h 11m 2s | |
| 16.0 | |
| 58% | |
| 100% | |
| 0.0 | |
| 7m 54s | |
| 2h 10m 10s | |
| 24.0 |