0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Idle | |
| 64% | |
| 100% | |
| 0.0 | |
| 12m 6s | |
| 3h 16m 48s | |
| 20.0 | |
| 0% | |
| 100% | |
| 0.0 | |
| 15m 5s | |
| 0h 55m 38s | |
| 5.0 | |
| 66% | |
| 100% | |
| 0.0 | |
| 9m 3s | |
| 2h 3m 34s | |
| 17.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 79% | |
| 92.3076923076923% | |
| 1.0 | |
| 19m 43s | |
| 3h 49m 7s | |
| 13.0 | |
| 62% | |
| 100% | |
| 0.0 | |
| 8m 31s | |
| 1h 35m 27s | |
| 13.0 | |
| 56% | |
| 100% | |
| 0.0 | |
| 8m 15s | |
| 2h 5m 36s | |
| 22.0 |