127
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 2 | |
| 2 | |
| 0.0 | |
| 13.0 | |
| 4.0 | |
| 115 | |
| 12 | |
| 0 | |
| Idle | |
| Idle | |
| 69% | |
| 100% | |
| 0.0 | |
| 18m 5s | |
| 3h 16m 27s | |
| 15.0 | |
| 68% | |
| 100% | |
| 0.0 | |
| 10m 22s | |
| 1h 42m 34s | |
| 15.0 | |
| 72% | |
| 100% | |
| 0.0 | |
| 14m 15s | |
| 3h 16m 46s | |
| 19.0 | |
| 55% | |
| 100% | |
| 0.0 | |
| 9m 52s | |
| 1h 33m 4s | |
| 20.0 | |
| 92% | |
| 100% | |
| 0.0 | |
| 9m 43s | |
| 3h 29m 39s | |
| 27.0 | |
| 72% | |
| 100% | |
| 0.0 | |
| 16m 54s | |
| 3h 43m 26s | |
| 18.0 |