211
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Creating Ticket |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 2 | |
| 2 | |
| 0.0 | |
| 12.0 | |
| 13.0 | |
| 155 | |
| 56 | |
| 0 | |
| Creating Ticket | |
| Idle | |
| 94% | |
| 93.10344827586206% | |
| 1.0 | |
| 18m 33s | |
| 3h 19m 31s | |
| 27.0 | |
| 93% | |
| 100% | |
| 0.0 | |
| 17m 17s | |
| 2h 24m 53s | |
| 20.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 93% | |
| 100% | |
| 0.0 | |
| 19m 31s | |
| 3h 54m 27s | |
| 47.0 | |
| 95% | |
| 90.47619047619048% | |
| 2.0 | |
| 24m 23s | |
| 4h 52m 35s | |
| 22.0 | |
| 89% | |
| 100% | |
| 0.0 | |
| 23m 21s | |
| 5h 27m 44s | |
| 26.0 |