57
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 7 | |
| 1 | |
| 0.0 | |
| 14.0 | |
| 1.0 | |
| 55 | |
| 2 | |
| 0 | |
| Idle | |
| Idle | |
| 70% | |
| 100% | |
| 0.0 | |
| 12m 27s | |
| 1h 31m 50s | |
| 8.0 | |
| 96% | |
| 100% | |
| 0.0 | |
| 37m 28s | |
| 0h 36m 38s | |
| 1.0 | |
| 74% | |
| 100% | |
| 0.0 | |
| 12m 38s | |
| 1h 49m 29s | |
| 10.0 | |
| 42% | |
| 100% | |
| 0.0 | |
| 4m 57s | |
| 0h 8m 27s | |
| 2.0 | |
| 60% | |
| 90.0% | |
| 1.0 | |
| 9m 2s | |
| 1h 7m 42s | |
| 9.0 | |
| 68% | |
| 81.81818181818183% | |
| 2.0 | |
| 10m 20s | |
| 1h 29m 41s | |
| 11.0 | |
| 68% | |
| 100% | |
| 0.0 | |
| 8m 7s | |
| 1h 35m 10s | |
| 14.0 |