48
3.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 5 | |
| 0 | |
| 3.0 | |
| 11.0 | |
| 2.0 | |
| 41 | |
| 7 | |
| 3 | |
| Idle | |
| Idle | |
| 44% | |
| 80.0% | |
| 1.0 | |
| 5m 4s | |
| 0h 11m 0s | |
| 4.0 | |
| 0% | |
| 100% | |
| 0.0 | |
| 2m 42s | |
| 0h 2m 23s | |
| 1.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 79% | |
| 100% | |
| 0.0 | |
| 6m 55s | |
| 1h 8m 39s | |
| 13.0 | |
| 80% | |
| 100% | |
| 0.0 | |
| 14m 27s | |
| 1h 43m 35s | |
| 8.0 | |
| 67% | |
| 100% | |
| 0.0 | |
| 6m 19s | |
| 1h 3m 57s | |
| 15.0 |