81
4.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 0 | |
| 4.0 | |
| 11.0 | |
| 2.0 | |
| 75 | |
| 6 | |
| 3 | |
| Idle | |
| Idle | |
| 56% | |
| 100% | |
| 0.0 | |
| 5m 18s | |
| 0h 49m 29s | |
| 15.0 | |
| 98% | |
| 100% | |
| 0.0 | |
| 12m 17s | |
| 0h 48m 27s | |
| 7.0 | |
| 70% | |
| 90.9090909090909% | |
| 1.0 | |
| 11m 33s | |
| 1h 32m 51s | |
| 10.0 | |
| 50% | |
| 100% | |
| 0.0 | |
| 8m 8s | |
| 1h 7m 1s | |
| 10.0 | |
| 64% | |
| 100% | |
| 0.0 | |
| 8m 54s | |
| 1h 54m 37s | |
| 16.0 | |
| 60% | |
| 94.44444444444444% | |
| 1.0 | |
| 9m 7s | |
| 1h 52m 15s | |
| 15.0 |