62
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 4 | |
| 2 | |
| 0.0 | |
| 13.0 | |
| 6.0 | |
| 47 | |
| 15 | |
| 0 | |
| Idle | |
| Idle | |
| 74% | |
| 100% | |
| 0.0 | |
| 17m 26s | |
| 1h 50m 44s | |
| 8.0 | |
| 81% | |
| 100% | |
| 0.0 | |
| 14m 11s | |
| 1h 16m 22s | |
| 9.0 | |
| 78% | |
| 100% | |
| 0.0 | |
| 15m 43s | |
| 2h 11m 46s | |
| 13.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 95% | |
| 100% | |
| 0.0 | |
| 7m 39s | |
| 2h 16m 56s | |
| 28.0 | |
| 81% | |
| 100% | |
| 0.0 | |
| 15m 22s | |
| 2h 4m 35s | |
| 17.0 |