84
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 0 | |
| 0.0 | |
| 9.0 | |
| 5.0 | |
| 75 | |
| 9 | |
| 0 | |
| Idle | |
| Idle | |
| 57% | |
| 100% | |
| 0.0 | |
| 5m 6s | |
| 0h 41m 25s | |
| 16.0 | |
| 98% | |
| 100% | |
| 0.0 | |
| 23m 38s | |
| 0h 30m 52s | |
| 3.0 | |
| 69% | |
| 94.44444444444444% | |
| 1.0 | |
| 14m 18s | |
| 1h 37m 19s | |
| 16.0 | |
| 48% | |
| 100% | |
| 0.0 | |
| 6m 40s | |
| 0h 37m 35s | |
| 11.0 | |
| 72% | |
| 80.0% | |
| 2.0 | |
| 13m 15s | |
| 2h 15m 2s | |
| 12.0 | |
| 60% | |
| 94.73684210526315% | |
| 1.0 | |
| 11m 51s | |
| 1h 29m 31s | |
| 17.0 |