0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Assigning Tickets |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Assigning Tickets | |
| 53% | |
| 100% | |
| 0.0 | |
| 9m 54s | |
| 1h 40m 46s | |
| 14.0 | |
| 0% | |
| 100% | |
| 0.0 | |
| 10m 1s | |
| 1h 35m 14s | |
| 12.0 | |
| 56% | |
| 88.23529411764706% | |
| 1.0 | |
| 10m 37s | |
| 2h 3m 48s | |
| 16.0 | |
| 60% | |
| 100% | |
| 0.0 | |
| 5m 20s | |
| 0h 58m 8s | |
| 14.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 84% | |
| 93.33333333333333% | |
| 1.0 | |
| 12m 34s | |
| 3h 16m 41s | |
| 20.0 | |
| 65% | |
| 100% | |
| 0.0 | |
| 9m 35s | |
| 2h 51m 48s | |
| 25.0 |