77
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 4 | |
| 0.0 | |
| 11.0 | |
| 2.0 | |
| 72 | |
| 5 | |
| 0 | |
| Idle | |
| Idle | |
| 63% | |
| 100% | |
| 0.0 | |
| 10m 37s | |
| 1h 19m 50s | |
| 9.0 | |
| 75% | |
| 100% | |
| 0.0 | |
| 15m 52s | |
| 1h 22m 53s | |
| 8.0 | |
| 59% | |
| 93.75% | |
| 1.0 | |
| 10m 59s | |
| 1h 28m 4s | |
| 15.0 | |
| 43% | |
| 100% | |
| 0.0 | |
| 3m 0s | |
| 0h 35m 25s | |
| 15.0 | |
| 78% | |
| 85.71428571428571% | |
| 1.0 | |
| 12m 35s | |
| 2h 44m 59s | |
| 14.0 | |
| 52% | |
| 100% | |
| 0.0 | |
| 8m 6s | |
| 1h 21m 6s | |
| 11.0 |