82
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 2 | |
| 0.0 | |
| 11.0 | |
| 4.0 | |
| 74 | |
| 8 | |
| 0 | |
| Idle | |
| Idle | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 63% | |
| 100% | |
| 0.0 | |
| 8m 57s | |
| 0h 20m 9s | |
| 3.0 | |
| 59% | |
| 93.33333333333333% | |
| 1.0 | |
| 11m 5s | |
| 1h 38m 33s | |
| 14.0 | |
| 57% | |
| 100% | |
| 0.0 | |
| 7m 47s | |
| 1h 14m 33s | |
| 14.0 | |
| 64% | |
| 100% | |
| 0.0 | |
| 18m 23s | |
| 1h 54m 33s | |
| 9.0 | |
| 61% | |
| 81.81818181818183% | |
| 2.0 | |
| 7m 48s | |
| 1h 26m 49s | |
| 16.0 | |
| 53% | |
| 100% | |
| 0.0 | |
| 8m 1s | |
| 1h 24m 0s | |
| 18.0 |