74
5.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 5 | |
| 0 | |
| 5.0 | |
| 12.0 | |
| 3.0 | |
| 60 | |
| 14 | |
| 2 | |
| Idle | |
| Idle | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 100% | |
| 100% | |
| 0.0 | |
| 42m 16s | |
| 1h 0m 26s | |
| 2.0 | |
| 87% | |
| 92.3076923076923% | |
| 1.0 | |
| 8m 29s | |
| 1h 13m 22s | |
| 12.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 94% | |
| 100% | |
| 0.0 | |
| 12m 11s | |
| 1h 54m 6s | |
| 13.0 | |
| 93% | |
| 100% | |
| 0.0 | |
| 8m 28s | |
| 1h 51m 48s | |
| 17.0 | |
| 82% | |
| 94.11764705882352% | |
| 1.0 | |
| 11m 11s | |
| 2h 9m 6s | |
| 16.0 |