65
1.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 7 | |
| 0 | |
| 1.0 | |
| 13.0 | |
| 5.0 | |
| 54 | |
| 11 | |
| 1 | |
| Idle | |
| Idle | |
| 43% | |
| 100% | |
| 0.0 | |
| 6m 47s | |
| 0h 37m 54s | |
| 8.0 | |
| 100% | |
| 100% | |
| 0.0 | |
| 8m 2s | |
| 0h 14m 30s | |
| 2.0 | |
| 67% | |
| 100% | |
| 0.0 | |
| 19m 12s | |
| 1h 25m 10s | |
| 10.0 | |
| 41% | |
| 100% | |
| 0.0 | |
| 7m 40s | |
| 0h 26m 37s | |
| 4.0 | |
| 65% | |
| 100% | |
| 0.0 | |
| 19m 14s | |
| 1h 37m 30s | |
| 7.0 | |
| 73% | |
| 75.0% | |
| 2.0 | |
| 24m 19s | |
| 2h 7m 38s | |
| 7.0 | |
| 62% | |
| 100% | |
| 0.0 | |
| 11m 48s | |
| 1h 36m 52s | |
| 14.0 |