0
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 0 | |
| 0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0 | |
| 0 | |
| 0 | |
| Idle | |
| Idle | |
| 0% | |
| 90.0% | |
| 1.0 | |
| 13m 13s | |
| 1h 25m 57s | |
| 9.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 56% | |
| 86.66666666666667% | |
| 1.0 | |
| 12m 49s | |
| 1h 39m 42s | |
| 13.0 | |
| 0.0 | |
| 0% | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 0.0 | |
| 66% | |
| 100% | |
| 0.0 | |
| 15m 3s | |
| 3h 5m 21s | |
| 16.0 | |
| 76% | |
| 100% | |
| 0.0 | |
| 9m 14s | |
| 1h 59m 49s | |
| 16.0 | |
| 47% | |
| 100% | |
| 0.0 | |
| 8m 54s | |
| 1h 32m 44s | |
| 13.0 |