119
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 7 | |
| 1 | |
| 0.0 | |
| 12.0 | |
| 5.0 | |
| 102 | |
| 17 | |
| 0 | |
| Idle | |
| Idle | |
| 88% | |
| 100% | |
| 0.0 | |
| 10m 19s | |
| 1h 37m 16s | |
| 17.0 | |
| 97% | |
| 100% | |
| 0.0 | |
| 25m 53s | |
| 0h 44m 18s | |
| 2.0 | |
| 92% | |
| 94.73684210526315% | |
| 1.0 | |
| 11m 15s | |
| 1h 33m 29s | |
| 18.0 | |
| 89% | |
| 100% | |
| 0.0 | |
| 7m 32s | |
| 1h 20m 8s | |
| 16.0 | |
| 99% | |
| 100% | |
| 0.0 | |
| 32m 32s | |
| 3h 33m 5s | |
| 8.0 | |
| 92% | |
| 100% | |
| 0.0 | |
| 8m 50s | |
| 1h 59m 33s | |
| 26.0 | |
| 97% | |
| 93.75% | |
| 1.0 | |
| 18m 29s | |
| 3h 2m 36s | |
| 15.0 |