93
3.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 7 | |
| 0 | |
| 3.0 | |
| 12.0 | |
| 4.0 | |
| 78 | |
| 15 | |
| 1 | |
| Idle | |
| Idle | |
| 89% | |
| 100% | |
| 0.0 | |
| 9m 8s | |
| 1h 33m 49s | |
| 17.0 | |
| 0% | |
| 100% | |
| 0.0 | |
| 0.0 | |
| 0h 0m 0s | |
| 0.0 | |
| 79% | |
| 100% | |
| 0.0 | |
| 13m 26s | |
| 1h 21m 56s | |
| 10.0 | |
| 77% | |
| 100% | |
| 0.0 | |
| 8m 45s | |
| 0h 54m 29s | |
| 9.0 | |
| 97% | |
| 100% | |
| 0.0 | |
| 21m 13s | |
| 2h 11m 36s | |
| 8.0 | |
| 91% | |
| 92.85714285714286% | |
| 1.0 | |
| 12m 37s | |
| 2h 38m 14s | |
| 17.0 | |
| 84% | |
| 100% | |
| 0.0 | |
| 9m 52s | |
| 1h 53m 16s | |
| 17.0 |