134
0.0
|
Agent
|
Status
|
|---|
| Total Jira Tickets | |
| Tickets Resolved | |
| Tickets by Type | |
| Percent Resolved |
| Auto FLS | Idle |
| Auto Unassign | Idle |
| Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
|---|---|---|---|---|---|
| 6 | |
| 1 | |
| 0.0 | |
| 12.0 | |
| 1.0 | |
| 122 | |
| 12 | |
| 0 | |
| Idle | |
| Idle | |
| 48% | |
| 90.9090909090909% | |
| 1.0 | |
| 4m 23s | |
| 1h 16m 1s | |
| 29.0 | |
| 59% | |
| 100% | |
| 0.0 | |
| 10m 14s | |
| 2h 12m 40s | |
| 15.0 | |
| 46% | |
| 90.0% | |
| 1.0 | |
| 7m 48s | |
| 2h 20m 33s | |
| 22.0 | |
| 38% | |
| 100% | |
| 0.0 | |
| 8m 32s | |
| 1h 1m 4s | |
| 8.0 | |
| 53% | |
| 72.72727272727273% | |
| 2.0 | |
| 19m 56s | |
| 2h 28m 40s | |
| 8.0 | |
| 55% | |
| 100% | |
| 0.0 | |
| 8m 54s | |
| 1h 31m 59s | |
| 11.0 | |
| 59% | |
| 90.0% | |
| 1.0 | |
| 10m 42s | |
| 2h 42m 12s | |
| 16.0 | |
| 68% | |
| 100% | |
| 0.0 | |
| 20m 59s | |
| 3h 51m 56s | |
| 13.0 |