Agent
|
Status
|
---|
Total Jira Tickets | |
Tickets Resolved | |
Tickets by Type | |
Percent Resolved |
Auto FLS | Idle |
Auto Unassign | Idle |
Calls Handled | Avg Call Length | Total Talk Time | Answer Rate | Calls Missed | Available % |
---|---|---|---|---|---|
0 | |
0 | |
0.0 | |
0.0 | |
0.0 | |
0 | |
0 | |
0 | |
Idle | |
Idle | |
46% | |
91.30434782608695% | |
1.0 | |
4m 18s | |
1h 21m 34s | |
31.0 | |
0% | |
100% | |
0.0 | |
9m 24s | |
2h 42m 21s | |
20.0 | |
47% | |
90.0% | |
1.0 | |
7m 44s | |
2h 22m 32s | |
23.0 | |
0% | |
100% | |
0.0 | |
8m 32s | |
1h 1m 4s | |
8.0 | |
53% | |
72.72727272727273% | |
2.0 | |
19m 56s | |
2h 28m 40s | |
8.0 | |
0% | |
100% | |
0.0 | |
8m 54s | |
1h 31m 59s | |
11.0 | |
59% | |
90.0% | |
1.0 | |
10m 42s | |
2h 42m 12s | |
16.0 | |
68% | |
100% | |
0.0 | |
20m 59s | |
3h 51m 56s | |
13.0 |